Disc Makers Reviews 6,848

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and services received, often highlighting the professional and excellent results. Many people appreciate the helpful and knowledgeable staff, noting their expertise and willingness to assist throughout the process. The customer service is frequently described as outstanding, with consumers valuing the clear communication and quick responses. However, some customers experienced issues with product quality, such as crackling sounds in audio or thinner cover materials than expected. A few reviewers also mentioned a lack of personalized communication regarding delays and defects, leading to dissatisfaction with the updates provided.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the high quality of the final... See more

Quality

Customers consistently note positive experiences with quality, praising the high-quality final products,... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many praising the fast, professional, and attentive support... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The communication was perfect throughout my experience, 1st timer and concerned about almost every aspect of this project...not to worry, Trevor was always available and ready to help figure things ou... See more

Company replied

Rated 5 out of 5 stars

The record is very good quality. "Experience"-wise, as a customer overall, I would say this: I notice and appreciate that these are human beings who know what they are doing are manning (and woman-in... See more

Company replied

Rated 5 out of 5 stars

The team is eager to help me get every detail right. Every time I need help, Craig was right there with the answers I needed. Product is pro-level in every aspect. Sound was not coloured in any way... See more

Company replied

Rated 5 out of 5 stars

Auburn Street- Great communication during the set up phase with attention to details. Amazing Team & an awesome project from start to finish! Thank you for your expertise in producing our Album “ AUBU... See more

Company replied


Company details

  1. Music Store
  2. Hobby Store

Written by the company

Since 1946, Disc Makers has been the leading independent manufacturer of CDs, DVDs, and custom vinyl records for musicians, filmmakers, and businesses. We specialize in CD & DVD duplication, vinyl pressing, replication, and custom packaging, supported by state-of-the-art facilities near Philadelphia, PA. Our services include mastering, graphic design, multimedia authoring, and a wide selection of packaging supplies. Beyond discs and vinyl, we offer posters, download cards, and music distribution. With decades of experience, Disc Makers is your trusted partner for high-quality media production.

At Disc Makers, we guarantee the best prices and your complete satisfaction.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.

If you are not satisfied with any of our products or services, we’ll make it right. Guaranteed.
At Disc Makers, we know that making professional discs can be a significant investment. We want to make sure you’re thrilled with your purchase. That’s why we’re the only disc manufacturer in the world whose discs come with a 100% satisfaction guarantee. If there’s anything about your Disc Makers product or experience that you’re not happy with, we’ll make it right. It’s as simple as that. For full details, please visit http://www.discmakers.com/guarantee

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 4 out of 5 stars

Four Stars….

Disc Makers’ customer support team is excellent. Craig, Patricia, Matt and Dan are all thoroughly knowledgeable and helpful, and to me they’re the heart and soul of the company.
I would have given Disc Makers 5 stars for this project, except for the problems I encountered with the Sound Lab. As usual, I opted for their $200 “mastering tuneup.” On most of my projects, the first attempt they make at “tuning up” the mastering on my recordings is pretty disappointing. I’ll then tell them what’s specifically wrong with it and they fix it. This time, their first and second attempts were both bad, and when I still complained, they basically washed their hands of the project, saying “we weren’t on the same page” on the mastering. So I had to find someone else to finish mastering it, causing me a huge delay. I don’t want to get into a discussion/argument about this, but maybe somewhere in the Disc Makers’ website the company might elaborate on what specifically one can expect from the “mastering tuneup,” and from the Sound Lab in general. They seemed pretty dismissive to me. Bottom Line: I look forward to working with Disc Makers in the future, but I won’t work with the Sound Lab again.

12 December 2025
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We appreciate the glowing review about our Customer Care team! I'm sorry to hear that you were less than pleased with the experience this time with the Sound Lab. We look forward to working with you again in the future. Have a safe and happy New Year!

Rated 5 out of 5 stars

Super easy, great results!

Super easy to work with, and excellent results!

19 December 2025
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're thrilled to hear that you found us easy to work with and are pleased with the results! We greatly appreciate your business and hope to work with you again soon.

Rated 5 out of 5 stars

Fast

Fast, Great Service !!!

11 December 2025
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Reply from Disc Makers

Thank you for your feedback! We're happy to hear that you're pleased with the timing and service that was provided. We greatly appreciate your business and hope to work with you again soon.

Rated 5 out of 5 stars

Thank you very much Disc Makers

Thank you very much, Disc Maker!
I've been working with this company for over 10 years, and they have always provided excellent service and high-quality products, their employees are super professional.
This is the first time I've ordered vinyl records, and as always, it was a 5-star experience!
This is a highly recommended company*****!!

18 December 2025
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Reply from Disc Makers

Thank you for taking the time to send us your feedback and for being a loyal customer for more than a decade. We're happy to hear that the service you received was excellent and you're pleased with your vinyl records. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

They did a great job!

They did a great job and in time for Xmas!

18 December 2025
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Reply from Disc Makers

Thank you for taking the time to submit your feedback to us. We're thrilled to hear that you're pleased with your order and that you received it in time for the holidays!

Rated 5 out of 5 stars

Completely professional and willing to…

Completely professional and willing to work out details!!! I love how easy it is to work with Disc Makers on my projects.

10 December 2025
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Reply from Disc Makers

Thank you for taking the time to send us your feedback. We're happy to hear that you found it easy to work with us. We greatly appreciate your business and hope to work with you again soon!

Rated 5 out of 5 stars

Disc Makers did a fantastic job with…

Disc Makers did a fantastic job with our new album including the sound and all of the artwork and even the quick delivery. We have been overjoyed with the product. Many thanks, Jay Comstock of Show Dog

9 December 2025
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Reply from Disc Makers

Hi Jay, great to hear that everything came out well and we met your delivery date. We were overjoyed to work on your Show Dog project and can't wait to help with the next one!

Rated 5 out of 5 stars

The usual high quality

The usual high quality, and quick turn around time...25 years of satisfaction!

6 December 2025
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Reply from Disc Makers

We appreciate your continued trust and are so glad that you've been satisfied with our quality and speed for 25 years!

Rated 5 out of 5 stars

Absolute Pros and a joy to work with!

DiscMakers made the whole process easy and painless, and their CD and Cover Art templates made designing our album cover a dream. Top that off with fantastic customer service (and a real live rep we could talk to!)

We used DiscMakers before and will definitely be back for our next album.

13 December 2025
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Reply from Disc Makers

We're glad to hear that! Good to know that the templates made designing your album cover easy. It's great to know our customer service was fantastic. We appreciate your continued business and can't wait to work on your next project!

Rated 5 out of 5 stars

Well this is my 2nd time so was easier…

Well this is my 2nd time so was easier than 1st. Print came out great and shipped to me on time.

4 December 2025
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Reply from Disc Makers

We are glad to know everything arrived on time and came out great! We appreciate you noting the great print quality and timely shipping. Thanks!

Rated 5 out of 5 stars

Easy to work with

Easy to work with. Kept me up to date every step of the way

5 December 2025
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Reply from Disc Makers

We pride ourselves in open communication with our customers. Thanks for the great review! We'll continue to offer up to date information throughout the process and we'll be here when your next project is ready to print!

Rated 5 out of 5 stars

Great work all around!!!

There was an issue with my order that required a complete redo. I reached out to the team and asked that it be redone and rushed to me in a very short turnaround timeframe. The team got it all done and sent to me a day ahead of schedule! Aside from that greatness, the CD and artwork turned out EXACTLY how I designed it. My only complaint is the performance of your online designer tool. While I really like all of the features and options with the tool, it is extremely slow performing at times.

5 December 2025
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Reply from Disc Makers

Hi Rick, thanks for your open and honest feedback. I'll pass on that note about the Online Designer. We're very happy to hear that the discs got to you ahead of schedule and that they turned out exactly how you wanted them to look. When you're ready for your next project, we'll be here to help!

Rated 5 out of 5 stars

ThumbDrive - 7 CDs of a Lifetime

Just real happy with my first thumb drive of my 7 cds of a lifetime. Thank you Disc Makers
Merry Christmas - Happy Holidays
Sincerely,
Liz Collins

3 December 2025
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Reply from Disc Makers

We're happy to hear that you are pleased with your thumb drives! Thank you for your positive feedback, Merry Christmas and happy holidays to you as well, Liz!

Rated 5 out of 5 stars

Very easy to use

Very easy to use! Paid extra for quick production and shipping and everything was prefect. Exactly as promised.

9 December 2025
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Reply from Disc Makers

We're happy to hear that you found our product easy to use and that our expedited service met your expectations! We appreciate you putting your trust in us to get your product to you as promised and hope your copies of "Step Right Up" turned out great. We'll be here to help with any future projects you might have coming down the pipeline!

Rated 5 out of 5 stars

Great communication

Great communication, and first rate product.

2 December 2025
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Reply from Disc Makers

We're glad you had a first-rate experience with our product and communication. Thank you for your positive feedback! We also had a good time making your CD, and hope to work with you again in the future!

Rated 5 out of 5 stars

Making fine quality work.

Making fine quality work.

9 December 2025
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Reply from Disc Makers

We're happy to hear that you appreciate the fine quality of our work; thank you for your positive feedback!

Rated 5 out of 5 stars

The overall experience with Disc Makers…

The overall experience with Disc Makers was very positive. I was given an AE, a real person to consult with, and the process was very smooth. The final product was very nicely done. I would recommend this outfit to anyone who wants their music on a permanent medium.

5 December 2025
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Reply from Disc Makers

We're happy to hear that you had a positive experience and that our process was smooth. We appreciate your recommendation and are glad you are pleased with the final product. Thanks for your feedback! We'll be happy to work with you on your next project for City of Light Ministries!

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