Direct Vacuums Reviews 

46,515
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting that many refurbished items appear and function as good as new, often at competitive prices. People consistently highlight the efficient and quick delivery service, with items arriving promptly and well-packaged, and appreciate the overall great service. However, some customers noted product quality issues, like items arriving damaged, not working, or missing parts, with some developing faults soon after purchase. Occasional delivery problems were also mentioned, such as items being returned or sent to incorrect addresses. Some reviewers were unhappy with customer service when trying to resolve these issues, citing difficulties with refunds or responses.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and value,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as being in excellent or... See more

Price

Customers consistently note positive experiences with price, often highlighting competitive and good prices... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, quick, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My reviews is based on Customer service as I returned product so can't comment. Customer service is quick to respond can't fault it. They do their absolute best to find middle ground if not happy. Hum... See more

Rated 5 out of 5 stars

I've brought a few things over the years, at first new or nearly new but this time and last time the low price of refurbished won. Lakeland laundry dry, I actually wanted cover for dry soon I bought f... See more

Rated 5 out of 5 stars

The courier had a small problem with my address (I live somewhere with no road name or house number ) so the delivery guys rather than discussing the issue with Direct Vacuums, just returned to se... See more

Rated 5 out of 5 stars

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(46,515)

3,044 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased via eBay a vax carpet cleaner…

Purchased via eBay a vax carpet cleaner was delivered in February 26 unfortunately I have been ill after heart problems and only just had the chance to try this machine brushes didn’t go around so contacted customer support and they sent me a label to send back for repair returned in one week great service highly recommended

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Tower fan just in time for the next heatwave.

We managed to find this tower fan online at direct vacuums just before the next ‘heat wave’ was due. As all local/ countrywide stockist were out of stock we decided to buy this fan on the fly, as OAPs we struggled during the previous hot spell. It arrived quickly and just in time before the temperatures rose again. It has been a godsend to us during this period and we would definitely use this company again. Excellent service.

7 July 2026
Rated 4 out of 5 stars

I am very happy but

I am very happy. However, when it come to building the trampoline net, the screws don't fit, not in the middle of the bars or on the top of the net. So I don't know what I'm going to do because it's kind of just holding on for dear life and a suddenly. This isn't the company's fault. It was fast delivery and good communication via emails I've bought from them before for Hoover's in the past and never had any issues. I'm just a bit sad that the parts on the trampoline don't fit exact

6 July 2026
Rated 5 out of 5 stars

Very pleased

I bought a refurbished cleaner. It came well packaged and was thoroughly cleaned. The machine works really well and the charger too. Very pleased with the outcome and the savings made.

5 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look