Direct Vacuums Reviews 

46,430
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often noting their like-new condition and excellent quality, with many appreciating the significant savings compared to buying new. The delivery service is frequently highlighted as quick, efficient, and well-packaged, ensuring items arrive promptly and in pristine condition. People also commend the great prices and overall value for money, making it a preferred choice for many repeat customers. However, some customers experienced issues with damaged items upon arrival, such as missing parts or significant dents, despite being advertised as like-new. A few reviewers also reported faulty products, including appliances that leaked or had electrical issues, leading to dissatisfaction and the need for replacements. There were also isolated incidents of severe product malfunction, which caused issues and distress.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers stating that products look and work like new,... See more

Price

Customers consistently note positive experiences with price, frequently highlighting great value, bargain... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had my Vax Steam Fresh a few weeks now so I can give a review. Delivered and upon opening amazed as it really did look new. I have used it quite often it is fantastic even the gadgets work. I... See more

Rated 5 out of 5 stars

Have previously used and so ordered the Hoover stick with floor cleaner - arrived very quickly in a plain box, but everything wrapped securely with no damage or marks on the parts, and was set up in n... See more

Rated 5 out of 5 stars

Ordered this for dog hair which it picks up good. I had bother getting it work. There was no suction going in I thought maybe a bit was missing anyway after some emails I figured it out the top half o... See more

Rated 5 out of 5 stars

Bought 2 reconditioned Hettys for £99 each. If it weren't for the unbranded brown boxes you wouldn't know they weren't brand new! Quick delivery. Very happy customer! I will probably be back for mo... See more



Company details

  1. Appliance Store

Written by the company

Direct Vacuums are a unique company offering you brand name products at a fraction of the price of high street shops. Direct Vacuums is the only authorised re-seller of Electrolux, AEG, Zanussi, Hoover and Vax graded products, all our products are guaranteed for 1 year for complete peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(46,430)

2,954 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very efficient and nice costumer…

Very efficient and nice costumer service, however the product I received did not work. It was a battery for a vacuum cleaner. They said they will send me a refund, which is nice, but still I am not able to use my vacuum cleaner.

23 June 2026
Rated 4 out of 5 stars

The hoover was sent quickly but it was…

The hoover was sent quickly but it was missing the hose. Customer Services responded efficiently and although I have yet to receive the hose, I have been told it is on its way. It was easy to contact the company and they have replied swiftly.

1 July 2026
Rated 5 out of 5 stars

Spot on - very happy

Bought two appliances recently and both purchases have been spot on in terms of 'like new' products with very quick delivery. Very happy....... I have used Direct Vaccums in the past with same experience

1 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look