Direct Door Handles Limited Reviews 

223
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent website, great prices, and a fantastic selection of items. Quick delivery and very well packaged. The customer service from Direct Door Handles is genuinely second to none. They kept us ful... See more

Rated 5 out of 5 stars

Excellent customer service. Good quality products, shipped promptly, and great comms. On one occasion, the courier (one of the more reputable ones) delivered to the wrong address and I did not r... See more

Rated 5 out of 5 stars

I needed to change the handles on my flat to ensure privacy and restrict access to certain areas for the kids. Direct Door Handles offered the best price I could find. I required assistance to ensure... See more

Rated 5 out of 5 stars

These guys are so helpful, nothing is too much trouble, they even called me out of hours on a bank holiday weekend to answer a question I’d left with them. Way better service than these conglomerates... See more

Company details

  1. Hardware Store
  2. Do-it-Yourself Shop
  3. Hardware Accessories Store

Written by the company

Welcome to Direct Door Handles Limited, with over 30 years of experience in the ironmongery industry we are proud to offer a fantastic range of products to suit all tastes. We are a family run business based near Uttoxeter, our location is perfect for a fast and efficient delivery service with the network of motorways nearby. Our aim is simple, to offer quality products at competitive prices and pass this onto you, our customer. As we are a family run business, we really do care about the service we offer. We are happy to go that extra mile to ensure you are happy with your experience in dealing with us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

223 reviews

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4.9

All reviews

(223)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Company

Placed my order late Thursday evening - by 9am Friday morning I received a call from Paul checking that I was ok with the delivery times. I explained that it was my fault, I had not ordered in time for Monday. Paul called me back a couple of hours later and said that he had been able to get the knobs delivered to my home address for Monday. They actually arrived Saturday afternoon! Excellent quality on the knobs too. Thank you Paul - you are a star

15 March 2025
Unprompted review
Rated 5 out of 5 stars

Cheapest hinges on the market

Cheapest, decent quality door hinges I could find on the internet
Solid Steel Ball Bearing Hinges at £2.72 each were half the price of elsewhere and my carpenter was very impressed that I hadn’t opted for standard door hinges from local DIY stores.
They came well packaged and within 3 days from order

27 February 2025
Rated 5 out of 5 stars

Great service and honesty

I made a mistake with my order. The director email to query this. He refunded my original order and I reordered the correct order saving me several pounds. I cannot fault these at all. Great fast service and honesty.

4 March 2025
Rated 5 out of 5 stars

Great value and great service

I started looking at this company because of their competitive price point on Jigtech handles. Best I could find. On top of that they’ve got on the ball customer service and next day delivery. What’s not to love. Thanks

4 March 2025
Rated 5 out of 5 stars

Door Handles.

Would have given more ⭐ if possible.
Great deal, order completed 2.00pm and delivered following morning.
The staff are extremely helpful too.

30 January 2025
Rated 5 out of 5 stars

First class customer service

I had a lot of questions to ask about particular door handle I needed to replace. The help I got from DDH was exemplary - fast to respond, willing to explain details of the product and take and share pictures so that I could ensure it would match my requirements. And when they couldn't fulfil my order they were willing to recommend another company who would be able to assist me. Overall the service from DDH was superb!

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Everything excellent, can’t fault it. Price, product knowledge when I called to check stock, everything available for a full house handle and lock swap out, easy to order on the website, order update communications and it all came the following morning really well packaged. Why can’t all suppliers be like this?

8 January 2025
Rated 4 out of 5 stars

A great quality item

A great quality item, reasonably priced, with fairly quick despatch.
Sort of what one would expect.
(unfortunately not always what one gets..but then, that's on line shopping).

25 November 2024

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