Excellent service Kenny is always prompt to respond. Any questions. Shipping turnaround time was great. Product arrived as ordered and without any issues. No concerns. Competitive pricing. Comfortable... See more
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Order was quickly processed and delivered in good condition. I appreciated the heads=up from Kenny that the order was out for delivery that day.
Company replied
I would definitely recommend this company!! Their customer service is on point! They always follow up making sure you received your product as well as answer any questions you may have. I have purcha... See more
Company replied
I want to give 5 stars because they work quickly and efficiently. There were some issues with the website, but Maylips resolved them promptly. They are always available and responsive. Very pleasant t... See more
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Company details
Written by the company
Direct Doctor Supply (previously known as Maylips) is a medical supply business founded in 2014. We specialize in supplying a wide array of brand-name dermal fillers, orthopedic injectables, mesotherapy products and more. Visit our store to access 500+ products, and reliable brands such as Juvederm, Restylane, Radiesse, Sculptra, Orthovisc, Monovisc, Synvisc. Why our clients love us: we offer wholesale prices, no order minimums, fast shipping with tracking, delivery guarantee, price beat program, and product authenticity guarantee. If anything happens with your order, we are offering either refund or a replacement, honouring our committed to being your trusted supply partner. Our 12+ year presence on the market enables us to also offer you the best pricing and purchase terms. If you are curious to learn more about how we operate, just give us a call or write at info@directdoctorsupply.com. Our agents will be happy to present you our offering.
Contact info
4.5
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Still waiting on delivery dispatch…
Still waiting on delivery dispatch 14/07/2023 been changed three times 24/07/2023, 27/07/2023, and now 30/07/2023 😚
13 July 2023
Reply from Direct Doctor Supply
We apologize for the inconvenience of your delayed order. Unfortunately some times we do run into stock issues but it looks like you spoke with one of our associates and the issue has been resolved. We would love to make this up to you please give us a call at our toll free number +1800-325-7104
Great products and shipping was fast.
7 July 2023
Reply from Direct Doctor Supply
Thank you for your feedback! We're thrilled to hear that you loved our products and appreciated the speedy shipping. Your satisfaction is our priority, and we look forward to serving you again soon!
I Love Maylips
I Love Maylips, I've been doing business with them for years, and they have excellent customer service.
30 June 2023
Reply from Direct Doctor Supply
Thank you for your glowing review of Maylips! We greatly appreciate your loyalty and are thrilled to hear that you've had a consistently positive experience with our company.
Providing excellent customer service is one of our top priorities, and it's rewarding to know that we've met your expectations over the years.
We look forward to continuing to serve you and providing you with the same level of exceptional service in the future. Thank you for your continued support!
Reply from Direct Doctor Supply
Thank you for the 5 stars! . Your satisfaction is our top priority, and we're delighted to hear that we met your expectations.
Thank you for choosing MAYLIPS!
Reliable and fast!!!
20 June 2023
Reply from Direct Doctor Supply
Thank you for the 5 stars! We strive to provide reliable and fast service to all our customers. Your satisfaction is our top priority, and we're delighted to hear that we met your expectations.
Thank you for choosing MAYLIPS!
MAYLIPS has excellent communication
MAYLIPS has excellent communication, something many companies lack. Also, it was easy to place my order and I received the correct product. For some reason my shipment got stuck in customs, and MAYLIPS was very helpful. I would definitely work with them again!
14 June 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you for your positive feedback! We're glad to hear that you had a great experience with MAYLIPS. We apologize for any inconvenience caused by the customs delay, but we're pleased to know that our team was helpful in resolving the issue. We look forward to serving you again in the future!
Thank you for choosing MAYLIPS!
Great experience
I’ve been buying from Maylips since 2017. They have always been reliable and fast with excellent customer service and their prices reasonable. I feel very comfortable buying from them.
29 June 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you for your feedback! We truly appreciate your continued support and loyalty as a customer since 2017. We're delighted to hear that your experience with Maylips has consistently met your expectations.
Thank you for choosing MAYLIPS! :)
It was good once they got the correct…
It was good once they got the correct information from me.
15 June 2023
Reply from Direct Doctor Supply
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us,
Thank you for choosing Maylips!
Exceptional service
Exceptional service, prompt response. Epitomizes the true meaning of customer care. Response rate on queries less than 24 hours. Thank you Maylips, I wish you an abundance of success in your business.
9 June 2023
Reply from Direct Doctor Supply
Thank you for your kind words! We take great pride in providing exceptional service and promptly responding to our customers.
Your support means a lot to us, and we sincerely appreciate your well wishes. Thank you! :)
Best and trusted online purchase
Best and trusted online purchase, very quick delivery
12 June 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you very much for your comment and 5 stars!
Customer satisfaction is one of our priorities. :)
Very secure and fast shipping, highly recommended
Very secure and fast shipping. I received a couple of emails from the company for confirmation of my order, making sure it was a right contact phone number and then after I received my package in a few days, I received a follow up call . Thank you guy. Very good and supportive service. Definitely will order again.
20 June 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you for your feedback! We're thrilled to hear that you had a positive experience with us. We appreciate your mention of our communication efforts, as we strive to ensure accurate order details and a smooth delivery process. Your satisfaction is important to us, and we look forward to serving you again in the future.
Reply from Direct Doctor Supply
Dear WS,
Thank you so much for taking the time to post a review on your recent experience with us. We are thrilled to hear that you got what you needed and that our shipping impressed you.
Thank you again for the 5 stars!
Best Regards,
MAYLIPS
Will it be shipped to Hong Kong?
Will it be shipped to Hong Kong?
no one can tell me
Ellanse m It says still in stock
But you said you don't make this product
6 June 2023
Unprompted review
Reply from Direct Doctor Supply
Dear Kaho Wu
Thank you for bringing to our attention your concern about the availability of our product. We apologize for any inconvenience caused by the product being currently out of stock and the lack of information on our website.
We want to assure you that we are actively working on updating our website to reflect the current stock status accurately.
Once again, we apologize for any inconvenience and appreciate your patience as we work to resolve this issue.
Best regards,
MAYLIPS
Emee has been the most helpful person
Emee has been the most helpful person. She has been super responsive and helpful. The customer service is excellent!
4 June 2023
Reply from Direct Doctor Supply
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Emee has been instrumental in providing you with exceptional customer service.
Emee is indeed an exceptional member of our team, and we are proud to have her dedication and commitment in providing top-notch customer service. Her responsiveness and willingness to go above and beyond to assist our customers are qualities that we value greatly.
We will make sure to pass on your positive feedback to Emee. Recognition like this motivates us to continue delivering top-notch assistance and support to our customers.
Thank you once again for choosing our services and for sharing your positive experience.
Best Regards,
MAYLIPS
You advertise a product that you do NOT…
You advertise a product that you do NOT have to offer me to buy other products.
2 June 2023
Reply from Direct Doctor Supply
Hi Yordanka rakeva,
Thank you for taking the time to leave your review. We sincerely apologize for the inconvenience caused by the product not being in stock. We understand how frustrating it can be when an advertised product is unavailable for purchase.
If you would like further assistance or information about when the product will be back in stock, we encourage you to reach out to our customer service team. They will be more than happy to assist you and provide alternative solutions or suggestions for similar products that may meet your needs.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
MAYLIPS
Ordering is always quick and easy!
31 May 2023
Reply from Direct Doctor Supply
Thank you for your positive feedback! We're thrilled to hear that ordering with us is always quick and easy for you. Our team strives to provide a seamless and efficient ordering process to ensure customer satisfaction. We appreciate your support and look forward to serving you again in the future. Thank you for the 5 star!
Reply from Direct Doctor Supply
Thank you for taking the time to share your positive feedback!
Keeping our customers informed and updated on their shipments is a top priority for us. :)
Always responsive great products great…
Always responsive great products great service !
25 May 2023
Unprompted review
Reply from Direct Doctor Supply
Thank you so much for your positive review! We really appreciate your kind words and are thrilled to hear that you found our products and service great!
Reply from Direct Doctor Supply
Thank you very much for your comment and 5 stars!
Customer satisfaction is one of our priorities.
Reply from Direct Doctor Supply
Thank you so much for the 5-star review!
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