Direct Computers Reviews 599

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly demeanor, making interactions pleasant and informative. The customer service is frequently highlighted as exceptional, with many appreciating the personalized advice and support provided throughout the process, from initial inquiries to post-purchase assistance. The products, particularly custom-built PCs, are well-received for their high quality, performance, and careful packaging, often exceeding expectations. Reviewers also commend the efficient service and prompt delivery, with many noting quick response times and a smooth overall experience. However, some customers also noted issues with delivery delays, unresponsiveness to emails, and receiving faulty products, leading to dissatisfaction with the service and the need for replacements. A few other people also felt that the build quality of their PC was not as expected, with problems like unconnected fans, RGB issues, or incorrect RAM speeds, suggesting a lack of thorough pre-dispatch testing.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and professionalism. Many... See more

Customer service

Reviewers mention positive feedback about customer service, often describing it as incredible, outstanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a slight misunderstanding regarding delivery times for a PC ordered on the 23rd Dec. Turns out they gave their staff some extra days off which impacted build times (honestly good for them) as well... See more

Company replied

Rated 5 out of 5 stars

Used Direct Computers to purchase a new processor and fit a new motherboard along with the processor. Joshua who helped us all through the process was fantastic. This company is highly professio... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Direct Computers. The prices are genuinely some of the best I’ve seen, especially the bundles which offer great value. I love that you can upgrade the components too – it makes i... See more

Company replied

Rated 5 out of 5 stars

I ordered a slight change to the basic spec which could not be completed due to faulty component. That was fixed inside 2 working days. System is incredibly fast. I switch between this and my old syst... See more

Company replied


Company details

  1. Computer Store
  2. Computer Hardware Manufacturer
  3. Computer Repair Service
  4. Gaming service Provider

Written by the company

Direct Computers is a Dronfield based Limited IT company operating since 2008, that offers a wide range of IT products including high-quality desktops, laptops, memory, and more. We also provide experience in delivering professional and comprehensive IT Services to a large range of clients including day-to-day frontline support, full systems integration, and consulting and project planning. Matching advice and support to our clients, our focus on impeccable customer service and a policy of complete honesty are the core values.


Contact info

4.9

Excellent

TrustScore 5 out of 5

599 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

This company is absolutely amazing

This company is absolutely amazing. Over a year ago I saw direct computers on Facebook and at the time i was looking at getting a gaming pc but I didn’t really know to much, so I sent them a message on Facebook explained my situation and what I was looking for, what sort of games I wanted to play ect, I gave them my budget and soon after he came back with some amazing specs for an amazing build that would do exactly what I was looking for they even managed to include a monitor and a gaming keyboard and mouse combo with mat all without going a penny over budget, incredible right. Over a year later to now, because direct computers did such an amazing job I decided to get back in contact with them because I wanted some hardware upgrades for my pc, again I explained what I was looking for and what my budget was, a short time after D.C came back with some unbelievable upgrades for my budget I couldn’t believe it, I also requested a certain upgrade but direct computers suggested another better option that would give me the same performance and save me £200. so I agreed they even got my current pc picked up from my address they also run an amazing trade in service that also saved me a lot of money, they got the upgrades done within 2days and it was back to by the weekend and when it came I couldn’t believe it, it’s an absolute beast I call it the renegade, it was a whole new pc pretty much the packaging was amazing, it was in pristine condition, brand new case, liquid cooled, bigger ram swap, new upgraded motherboard, new stronger psu, and when it’s on it makes it all worth it I would definitely use direct computers again and I can’t recommend them enough, the customer service was amazing the sales team was amazing they walked me through all my options, they answered any questions I had and constantly kept in contact to keep me updated, I wish I could post a photo so you could see their work 11/10🔥

7 September 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Shane,

Thank you so much for your fantastic and detailed review! We’re thrilled to hear how happy you’ve been with both your initial PC build and the recent upgrades. It’s always our goal to provide top quality builds and excellent service — and it’s great to know the Renegade is performing like a beast!

We really appreciate your kind words about our team and the trade-in service. We look forward to helping you again whenever you need us.

Thanks again for being such a loyal customer!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Excellent & Patient Service

When my very old computer finally died and the hard drive became very badly damaged Direct Computers managed to rescue most of the files and then transferred them successfully on to a new hard drive. As I am a bit of a technical dinosaur they found a laptop very similar to the one I had been using and Joshua very patiently gave me a tutorial on using Windows 11 which was new to me. Later when I had problems setting up my laptop/printer connection he spent a long time on the phone guiding me through the process. I cannot rate the quality of the work and the excellent and patient service I received and would highly recommend them to anyone.

5 September 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi David,

Thank you so much for your kind words and for taking the time to share your experience! We’re really glad we could help recover your files and make your transition to Windows 11 as smooth as possible. It’s always a pleasure to support customers with patience and care — especially when navigating new technology.

If you ever need any more help or advice, please don’t hesitate to reach out. Thanks again for recommending Direct Computers!

Best wishes,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Great service and fabulous customer…

Great service and fabulous customer support after I decided I didn't like my first laptop. Explained everything and were so helpful and kind. Excellent prices, service, laptop condition, delivery 👏 If there was more than 5/5 these guys deserve it! Can not recommend enough A*****

31 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Julie,

Thank you so much for your amazing review and kind words! We’re really happy we could help you find the right laptop and make the whole experience smooth and pleasant. Your support means a lot to us — and we’re always here if you need anything else in the future!

Thanks again for recommending Direct Computers so highly!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Trusted shop and always reply to inquiries fast

All my transactions were through email because i was looking for a pcie cable for my setup and they did get me one! Now my pc is up and running again. Glad i chose to ask help from them rather than risking it somewhere else. Bought my gaming setup from them as well years back! Thanks dc!

19 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Enchong,

Thank you for your great feedback! We’re glad we could help you get the right PCIe cable and get your PC back up and running smoothly. It means a lot to us that you’ve trusted us for your gaming setup over the years. We’re always here if you need anything else!

Thanks again for being part of the Direct Computers family!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Fast delivery all good super excited…

Fast delivery all good super excited for new Motherboard

2 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Tibor-Claudiu,

Thanks for the great review! We’re thrilled to hear you’re excited about your new motherboard. If you need any help with the installation or have questions, just give us a shout!

Enjoy your upgrade!

Best,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Fantastic company

Fantastic company! Would definitely recommend they went above and beyond. I was called after I placed my order to go through everything and check that what I'd ordered was in fact what I needed! It wasn't and they talked me through everything and recommended what I needed to make my purchase work the way we needed it too! As I ordered this for my sons birthday and was late ordering they prioritised my order and I recieved it 2 days after our phone call, well in adavcne of my sons birthday! Thank you so much guys, really appreciate it!

16 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi there,

Thank you so much for your wonderful review! We're really glad we could help get the right setup for your son’s birthday and deliver it in time. It means a lot to us to know you appreciated the support and fast turnaround.

Wishing your son many happy hours of gaming — and we’re here if you ever need anything else!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always
Following my PC dying, Direct Computers identified the issue as the graphics card, it was promptly replaced and I ended up having my processor replaced while they were at it. Great service, great price, fast turnaround.

2 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Chris,

Thank you for your kind words and continued trust in Direct Computers! We’re glad we could quickly identify and fix the issues with your PC to get you back up and running smoothly.

If you ever need anything else, don’t hesitate to reach out.

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Amazing again

Amazing again. Purchaced 2 fans to fit in the Game pc we got of DC just for extra cooling well the customer service is the best out there prompt reply and go the extra mile to help in any way they can. I will now not shop anywhere but here for upgrades. Joshua is super helpfull even after all my emails im sure he was like what again. But super company Thanks all.

20 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Michael,

Thanks so much for the fantastic feedback! We’re really happy to hear you’re pleased with the fans and our service — and don’t worry, we’re always here to help no matter how many emails you send! 😊

Looking forward to helping you with any future upgrades.

Cheers,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Trustworthy and friendly

The website is easy to use, my order arrived quickly and I had no issues whatsoever. The customer service was also brilliant!

2 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Beau,

Thank you so much for your kind words! We’re delighted to hear you found our website easy to use and that your order arrived quickly without any issues. We always aim to provide brilliant customer service, and it’s great to know we hit the mark for you!

Thanks again for choosing Direct Computers.

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

I LOVEEEEEE direct computers already…

I LOVEEEEEE direct computers already recommended all my friends to get their pcs from them i can be a handful but their customer service is impeccable I contacted them via email, online chat and phone calls and each time I was helped in a very friendly yet professional way and the pc came very fast even thought it was a custom build. It came fully optimised and ready to play and I am extremely happy with my purchase will definitely recommend and buy again

27 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Hasanatu,

Wow, thank you so much for the amazing review! We’re thrilled to hear you love your PC and that our team could provide friendly and professional support every step of the way. It means a lot that you’ve already recommended us to your friends!

Enjoy your fully optimized gaming rig, and we can’t wait to help you again in the future.

Best wishes,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Fantastic tailored PC perfectly suited to my requirements

I am extremely pleased with the service I received from Joshua at Direct Computers. I needed a PC build customised to my specific requirements. After consulting with various companies, I chose Direct Computers because they thoroughly analysed my needs and created a proposal perfectly tailored to my specifications and budget. This new PC has significantly increased productivity at my small business, and I can't thank them enough for their outstanding service and expertise. Thanks Joshua!

20 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Anthony,

Thank you so much for your kind words and detailed feedback! It was a pleasure working with you to tailor a PC that perfectly fits your business needs. I’m delighted to hear the new build has helped boost your productivity — that’s exactly what we aim for.

If you ever need any further assistance or upgrades, don’t hesitate to reach out. Thanks again for choosing Direct Computers!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

Quick easy and simple process

Quick easy and simple process, customer service onpoint to handle any issues if they arise. I personally had a great experience form them, and will be buying for them again.

2 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Brian,

Thanks so much for your great feedback! We’re really pleased you found the process quick and easy, and that our customer service met your expectations. We look forward to helping you again with your future purchases!

Best regards,
Joshua and the Direct Computers Team

Rated 5 out of 5 stars

New PC - Lian Li 011 vision intel i9 Nvidia RTC 4090 64Gb RGB Ram

All round excellent service and assistance from Joshua who was knowledgeable and helpful at the buying stage and first class setup of the final PC. It's beautiful and super quiet even with all the fans going. All that I asked for and more at a good price.

31 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Paul,

Thank you so much for your fantastic feedback! I’m really glad to hear you’re happy with your new Lian Li 011 Vision build and that everything—from the buying process to the final setup—met your expectations. It was a pleasure assisting you, and I’m thrilled the PC is not only powerful but also running quietly with all those fans.

If you ever need anything else or have questions in the future, please don’t hesitate to reach out. Thanks again for choosing Direct Computers!

Best regards,
Direct Computers Team

Rated 5 out of 5 stars

Very fast delivery and great customer…

Very fast delivery and great customer service

2 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Daniel,

Thank you for the great feedback! We’re happy to hear you enjoyed our fast delivery and customer service. We appreciate your support!

– The Direct Computers Team

Rated 5 out of 5 stars

Very quick delivery..

Very quick delivery... communicating was great 1st class and answered very quickly.
Highly recommend will be shopping with you again very soon

Many thanks

18 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Clive,

Thank you for your fantastic review! We’re glad you appreciated the quick delivery and responsive communication. Your recommendation means a lot, and we look forward to helping you again soon!

– The Direct Computers Team

Rated 5 out of 5 stars

Simple

Simple, fast, everything perfect

1 August 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Lukas,

Thank you for the great feedback! We’re happy to hear everything was simple and fast for you.

– The Direct Computers Team

Rated 5 out of 5 stars

Excellent service

I've ordered on several occasions with Direct Computers and I've never had a bad experience. They reach out if there's anything they think you could benefit from when you order that's specific to you, excellent service all round.

31 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi,

Thank you for your continued support and kind words! We’re delighted to hear you’ve consistently received excellent service and personalized recommendations from us. We look forward to helping you again soon!

– The Direct Computers Team

Rated 5 out of 5 stars

Highly recommend

Brought a "opened box " monitor , price was decent and it arrived exactly as described brand new just an open box.
Delivery was also super quick and I reached out before with a few questions and always got a quick response .
Would use again with no hesitation

1 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Philip,

Thank you for your fantastic feedback! We’re glad the open-box monitor met your expectations and that you found our communication quick and helpful. We really appreciate your recommendation and look forward to assisting you again!

– The Direct Computers Team

Rated 5 out of 5 stars

Quick delivery

Order arrived very quickly, well packaged and at the best price I could find online.

31 March 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Alexander,

Thank you for your great feedback! We’re glad you received your order quickly, well packaged, and at a great price. We appreciate your support!

– The Direct Computers Team

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Quick delivery and very well packaged. The pc looks great and the build is excellent quality. The guys are very friendly and helpful. Definitely recommend.

16 July 2024
Unprompted review
Direct Computers logo

Reply from Direct Computers

Hi Reza,

Thank you for your fantastic feedback! We’re thrilled to hear you’re happy with the build quality, delivery, and our team’s support. Your recommendation means a lot to us!

– The Direct Computers Team

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