It took about 3 weeks to receive the order originating from France. That package was stuck in customs. The shoe fit like a size 12 (13). I will need a size 14.
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See what reviewers are saying
The sunglasses are fantastic. I will say though, that the process for buying this make and model—Bliz Fusion, Neon Rose sunglasses—is very, very difficult in the USA. I managed it once, but I want to... See more
Company replied
The item came quicker than expected! No tariffs either as I am in the US. Perfect condition!
Company replied
My delivery took almost 2 weeks to arrive. When it did finally arrive the packaging was damaged which I didn't mind but the item inside was also damaged. I emailed Direct Running regarding this but th... See more
4.0
Great
26 reviews
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It took about 3 weeks to receive the…
It took about 3 weeks to receive the order originating from France. That package was stuck in customs. The shoe fit like a size 12 (13). I will need a size 14.
6 April 2026
Reply from Direct Running
Hello Mr. Brown,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would prefer to contact us through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Reply from Direct Running
Thank you for sharing your positive experience with our online store!
We look forward to serving you again soon!
The item came quicker than expected
The item came quicker than expected! No tariffs either as I am in the US. Perfect condition!
12 March 2026
Reply from Direct Running
Hello, thank you for sharing your feedback with us.
We are delighted to hear that our delivery speed met your expectations. Your satisfaction motivates us to keep providing swift and reliable service.
Wishing you a wonderful day ahead!
Can't get what I ordered
I have a clearance delay that says needs shippers information. I emailed Direct Running, I'm getting no where besides it should start moving soon. My order has sat for four days in a delay. Also, the order was already supposed to arrive according to the websites shipping information. I'm looking for new track spikes.
Update: After being told multiple times that the issue was taken care of and shipping would continue. I talked to FedEx and Direct Running has not supplied them with the information they need to clear the package. FIVE DAYS they have told me they took care of it and I'm still waiting.
Another update: Still waiting for Direct Running to prove information to FedEx for the clearance. I would recommend if you need anything from this company in a timely manner do not order. My shoes have been sitting in the same spot for seven days.
Last Update:
Today I was emailed by Direct Running and told the shipping company can't complete my delivery. I have waited two weeks for this order. After emailing for eight days with a responses of your order is on the way. I was told today a refund will be issued.
Direct Running is a horrible company to deal with if shipping to the US. The customer service is not helpful and just lies to you.
I guess that wasn't the last update. I have been waiting six days for a refund. I have emailed every day to see when I was going to get it. Today I get this response.
We would like to inform you that a technical issue has occurred with our bank.
1 March 2026
Reply from Direct Running
Hello,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Found the shoes I was looking for here…
Found the shoes I was looking for here when I couldn’t find them anywhere else. Also shipped to US in less than a week. Highly satisfied!
6 March 2026
Reply from Direct Running
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and look forward to serving you again!
Reply from Direct Running
Thank you for sharing your positive feedback with us!
We look forward to welcoming you back to our store soon!
Bad ordering experience
I ordered my shoes and then its making me do all thee extra steps since I'm from the United States and having to print out papers and take them to Fedex I just want the shoes.
16 February 2026
Reply from Direct Running
Hello Mr. Van Vliet,
Please know that we have taken your feedback into account and noted the issue. Rest assured that we are doing everything we can to prevent this from happening again.
To resolve your issue and ensure your satisfaction, we have sent you an email.
We hope you will read it and that our approach will allow you to have a more positive customer experience.
If you would like to contact us again through another channel, please do so at customer@spacefoot.com (please include your order number again).
Have a great day,
The Spacefoot Customer Service Team
Amazing service and shoes!!
Amazing service. Fast delivery. Amazing shoes! My favorite trail shoe to date.
10 February 2026
Reply from Direct Running
Thank you for sharing your positive feedback with us!
We appreciate your support and look forward to serving you again soon.
The bag came in time for Christmas and…
The bag came in time for Christmas and is good quality.
17 December 2025
Reply from Direct Running
Dear customer, thank you for sharing your feedback with us.
We look forward to welcoming you again soon on our platforms!
Direct Running had exactly the shoes…
Direct Running had exactly the shoes that I wanted, they were able to get them to me very quickly, and the price was right. Thank you so much for the great service!
7 December 2025
Reply from Direct Running
Dear customer, thank you for your feedback.
We look forward to serving you again soon!
Reply from Direct Running
Good morning ! Thank you for your opinion, and for your loyalty!
We are delighted that you like our products and to learn that your delivery experience lived up to your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback assures us that we are on the right track.
Do not hesitate to come back regularly to the Spacefoot sites!
New products and low prices are daily! 😘
The Spacefoot customer service team
Very good braces.
1 October 2025
Reply from Direct Running
Hello! Thank you Marianne for your review and for your loyalty!
We're thrilled that you enjoy our products.
Feel free to visit Spacefoot sites regularly!
New arrivals and great deals are daily!
The Spacefoot Customer Service Team
The sunglasses are fantastic—the buying process is almost impossible.
The sunglasses are fantastic. I will say though, that the process for buying this make and model—Bliz Fusion, Neon Rose sunglasses—is very, very difficult in the USA. I managed it once, but I want to get a 2nd pair, and I can’t figure out how I did it, so that I can do it again!
5 August 2025
Reply from Direct Running
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
This company delivered to me in two…
This company delivered to me in two weeks which was very fast considering it was overseas. I am pleased with my Garmin watch which was in a sealed new box.
23 June 2025
Reply from Direct Running
Hello ! Thank you Susanne for your review, and for your loyalty!
We're delighted that you like our products and that your delivery experience lived up to your expectations! Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we're on the right track.
Don't hesitate to come back regularly to theSpacefoot sites!
New products and low prices are a daily occurrence! 😘
The Spacefoot customer service team
Reply from Direct Running
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
A heads-up for anyone ordering outside…
A heads-up for anyone ordering outside of Europe: under the drop-down menu for an item of clothing, it says, “French sizes by default”. With a $200 USD order in my basket, I wanted to make sure the mediums I was going to purchase correlated with US sizing. Emails to customer service either went unanswered, were sporadic in reply, and all were monosyllabic in nature. Not exactly a vote of confidence, and the person in question isn’t representing the Direct Running brand in the best light. Hoping my items fit correctly, avoiding the cost and time of returning.
POSTSCRIPT: I did exactly what they said in their reply, and got the EXACT SAME non-answers. HIGHLY recommend avoiding doing business with this company and getting your athletic wear from online retailers who have a modicum of customer service. Thanks, Spacefoot!
11 December 2024
Unprompted review
Reply from Direct Running
Hello ,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Very quick process although i was in…
Very quick process although i was in Texas and the order was coming from France. I got my shoes in 4 days.
28 February 2024
Reply from Direct Running
Hello ,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
It was extremely easy to place the…
It was extremely easy to place the order and even though I am in the US the delivery was earlier than anticipated.
23 February 2024
Reply from Direct Running
Hello, thank you for your feedback and kindness. We look forward to serving you again on our Spacefoot sites.
Have a great day 😊
The Spacefoot Customer Service Team.
Excellent products at great price!
The hats shipped quickly and exactly as described on the site - great price as well. Excellent service over all. Thank you.
14 February 2024
Excellent Customer Service
I was a little worried about ordering because I am in US.& this company ships from France. I emailed them about my concern they answered me right away & the best part was I got my shipment in 2 days. I ordered a balaclava love it.
29 November 2023
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