I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... See more
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See what reviewers are saying
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... See more
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... See more
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... See more
Company details
Information provided by various external sources
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Contact info
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, United Kingdom
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy to navigate
Easy to navigate, didn't take long to fill in application and will use again.
22 April 2023
Excellent value for peace of mind and…
Excellent value for peace of mind and being able to say “no thank you” yo the car hire companies when they offer you additional cover at inflated price.
23 April 2023
Clear and straightforward.
17 April 2023
Cheapest around!
Found the website so easy to use. I shopped around and Direct Car Excess Insurance definitely was the cheapest policy I could find to have my husband and I both as drivers on the policy.
Was super quick and easy to purchase. Very happy.
15 April 2023
Easy to use website and great product
11 April 2023
We explained that our computer would…
We explained that our computer would not let us print a copy of the document but you were unwilling to send us a paper copy for our use so we had to cancel the policy and look elsewhere
5 April 2023
Reply from Direct Car Excess Insurance
Hi Margaret,
Thank you for taking the time to review our services.
Unfortunately, we do not provide paper copies. I am sorry that this caused an inconvenience to you.
Kind Regards,
Shannon
Excellent e policy is perfect for I wanted and…
The policy is perfect for I wanted and the company's administration is great with no hazel renewable facilities
I F Connolly
4 April 2023
Insurance renewal
The renewal process was easy to follow. Insurance of the excess through Direct Car Excess Insurance is much cheaper that through the car hire companies. I have claimed in past years so I know it works.
5 April 2023
Easy to renew and cheaper price than…
Easy to renew and cheaper price than previous year.
3 April 2023
Immeadiate attention
Immeadiate attention, and a good clean car which was easily accessable.
2 April 2023
The agent was helpful and answered my…
The agent was helpful and answered my queries efficiently.
30 March 2023
Quick and easy to process.
22 March 2023
Really easy to do
28 March 2023
Easy process and completed quickly.
30 March 2023
I gave them my new bank details which…
I gave them my new bank details which they subsequently failed to act upon and reported to me that my premium had not been paid.
29 March 2023
Reply from Direct Car Excess Insurance
Hi Charles,
Thank you for taking the time to review our service, we are sorry that you feel a two star review is warranted.
I can confirm that unfortunately, the new bank details were not stored correctly on our system and that is why you were notified that payment had not gone through.
If you would like to email me at crt@riverside-underwriting.co.uk, I can ensure that you are covered for any rental taken during the failed renewal period.
Kind Regards,
Shannon
Really good price for the annual…
Really good price for the annual policy, would use again.
22 March 2023
Easy sign up and a great product
Easy sign up and a great product. Can save lot of money if you rent regularly
21 March 2023
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