Dinnerly Reviews 

5,347
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the food tastes delicious, offering a great variety of creative recipes and providing a very convenient daily alternative to traditional grocery shopping. People also enjoy how simple the instructions are to follow, making it genuinely easy to prepare quick and healthy home-cooked meals during busy weekly schedules. However, some customers also noted recurring issues with missing ingredients or incomplete components arriving inside their delivery boxes. Other consumers expressed frustration regarding significant package delivery delays, alongside occasional damaged items or leaking packages discovered upon opening.

What people talk about most

Product

People report ambiguous experiences with product, as many reviewers highlight that the food is fresh,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the delicious taste and... See more

Delivery service

Consumers find delivery service to be frustrating due to frequent delays, missing items, and spoiled food.... See more

Order

Customers had negative experiences with order fulfillment, frequently reporting that shipments arrived late... See more

Service

Customers consistently note ambiguous experiences with service, as some reviewers share appreciation for past... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I was disappointed with this box. A missing ingredient is a minor inconvenience; multiple vegetables arriving looking like they're on their last day or two of being usable is another. It became a chor... See more

Company replied

Rated 3 out of 5 stars

I found the meals to be very delicious! They are way to make and some thing I would probably make again I've had a few issues recently: -receiving and open package of chicken, which was provide... See more

Company replied

Rated 3 out of 5 stars

The food and ingredients are always amazing and delicious but the delivery and customer service leave a lot to be desired. We often get boxes with items that opened and leaked all over everything o... See more

Company replied

Rated 3 out of 5 stars

I have used dinnerly for a few years now, and they are amazing! However, there have been issues where I don’t get all the ingredients I ordered, and it’s always frustrating to expect one thing, but ge... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

Dinnerly is the most affordable meal delivery service on the market. Open the door to unfussy, affordable weeknight cooking.


Contact info

  • West 37th Street 336, 10018, New York, United States

  • dinnerly.com

3.1

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.1

All reviews

(5,347)

128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The delivery Co is the worst

The delivery Co is the worst. But this last order was never sent to the delivery Co. Sometimes my order doesn't arrive until very late in the day. I cannot seem to be able to find a phone number to talk to any at Dinnerly. Very frustrating and I Am looking at other Companies

13 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Kelly, thanks for sharing your feedback. We are sorry to learn that our delivery slots are not suitable to you. We do only normally have from 8 am to 9 pm, so the delivery can occur at any point during that time, which gets updated during the day, in the tracking page, and can change each week, depending on the routes made by the delivery partner. As for a phone number to reach out to us, it can be easily found on our website, or simply by clicking "customer service" at the bottom of your Dinnerly account, where you'll find the following number: "Give us a call: 888-267-2850". You can contact us Monday through to Friday.

Monday: 9 am - 6 pm
Tuesday: 9 am - 6 pm
Wednesday: 9 am - 6 pm
Thursday: 9 am - 6 pm
Friday: 9 am - 6 pm

All operating hours are displayed in EST. Also, feel free to email us at hi@dinnerly.com. Thanks in advance.

Rated 4 out of 5 stars

Recipes great

Recipes great. Veggies are a little beat up and shipping company is too rough on contents. I often have damaged items. This week the balsamic vinaigrette was broken open and all over everything. Several times the meat has been leaking which is worrisome. I’ve moved to every other week until shipping situation improves. Otherwise I’d give you a 5.

16 December 2025
Unprompted review
Rated 3 out of 5 stars

decent menu…but ingredient issues common

Longtime customer- overall decent menu choice for diversity of tastes. Ingredient quality is inconsistent and produce arrives damaged too often. Customer service is good snd app, etc is easy to use.

12 December 2025
Unprompted review
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Reply from Dinnerly

Hi Jason, thank you for sharing your feedback and for being a longtime customer. We’re sorry to hear about your experience with ingredient quality and damaged produce; this certainly isn’t what we aim for. If you haven’t already, we’d encourage you to reach out to our support team so we can look into this and help further. Best!

Rated 5 out of 5 stars

The meals have been great and I love…

The meals have been great and I love the add-ons, nevermind that they give the option to fill your order just from the marketplace. Also when there has been an ingredient missing, credit has been easily provided. Delivery too late at night was an issue at the start, but has been rectified.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Total rip off company. beware!!

After thinking about choosing one of these companies i went ahead and started a new account. After realizing that it was way to pricey i tried to cancel it 30 seconds after i started an order. They said it was too late to cancel. I would be forced to buy the box. Never again will i deal with such a dishonest company. Sending 6 meals total that came in the box. These meals will barely feed on person let alone two adults. The ingredients dont look terrible but theres just not enough of them.

1 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Steven, thanks for your feedback. We apologize we couldn't cancel your order. As canceling the account doesn't result in canceling the first box, you would need to reach out to customer service before the billing date to make sure the delivery was not processed. Nonetheless, we apologize we couldn't acommodate your request. Kind regards.

Rated 3 out of 5 stars

Mostly Positive with a Few Mishaps

The planned meals, when the correct ingredients arrive intact, are mostly delicious. However, we have recently had multiple deliveries that were missing key ingredients or did not deliver the recipes that we selected. This has caused us to improvise or use the included ingredients in a creative way that was not planned. We also had one delivery where the included ingredients had completely spoiled.

11 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Nicholas, thanks for your feedback and we're so sorry that you had missing items and spoiled ingredients on your recent boxes. Please feel free to email us at hi@dinnerly.com letting us know the issues you encountered so we can make this right for you. All the best!

Rated 3 out of 5 stars

The last few deliveries were missing…

The last few deliveries were missing items or had additional items and the package was not delivered to the front door.

19 November 2025
Unprompted review
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Reply from Dinnerly

Hi Carrie, thank you for your review! We’re sorry to hear your recent deliveries were missing items and not left at your front door — this isn’t the experience we want our customers to have. Please reach out to our support team if you haven’t already, so we can report this and assist further. Best!

Rated 1 out of 5 stars

Continuous lies about cancellation…

Continuous lies about cancellation requirements. They continue to charge after account deletion. Menu ingredients do not include a full list which may be a problem for people with allergies.

8 December 2025
Unprompted review
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Reply from Dinnerly

Hi D, thanks for your feedback. We're sorry for the experience that you've had. Please reach out to our customer care team so that they can assist you with your charge, as we do not bill after an account has been cancelled. For future reference, you can always review the full list of ingredients in our ingredient hub on the website. We look forward to hearing from you. Kind regards.

Rated 3 out of 5 stars

Average

My experience was average. Some of the food was good, some not so much, and it was cold besides. If you're looking for a budget-friendly meal, you won't make a mistake here, but don't expect a high standard.

24 November 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Noah, thanks for your feedback. We're sorry to hear some of the meals did not meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met. Your happiness is our number one priority. All the best!

Rated 1 out of 5 stars

customer service is the worst I have…

customer service is the worst I have ever experienced,I tried to cancel my subscription because meals were repetitive and and not that good,after 6 attempts to cancel,they kept billing my debit card ,I finally ended up changing my debit card .

4 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi, thanks for your feedback. We're sorry to hear you had issues cancelling the account. However, please keep in mind that your account is not charged if it is truly canceled. If you need help canceling it, please reach out to our customer care team. All the best!

Rated 3 out of 5 stars

My experience with Dinnerly was decent…

My experience with Dinnerly was decent but had some ups and downs. The meals were simple and budget friendly, but a few recipes felt a bit bland or repetitive. Overall, it's okay for easy, quick dinners, but not exceptional.

2 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi James, thanks for sharing your feedback! We've forwarded your comments to our culinary team for further consideration. Please don't hesitate to let us know if you need any assistance. All the best!

Rated 1 out of 5 stars

Mixture of rotten and fresh food

Mixture of rotten and fresh food, bad company this really p me off, wasting my time

2 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Peter, thank you for the feedback! We’re very sorry to hear about your experience with your recent Dinnerly order. This is certainly not the standard we aim to provide. Please reach out to our support team so we can investigate this further and assist you directly. Best!

Rated 2 out of 5 stars

Terrible customer service

The food is fine - the recipes are mostly good, at least from what I could experience in the first two weeks. The main problem is customer service. I am very unhappy with how my delivery problem was handled. Speaking to someone on the phone is very difficult. The first time I complained, I received an apology and not much more explanation. The problem happened again in the second week. This time, the person I chatted with seemed more interested in debating the information I shared than in solving the problem (the problem was that the box was not being delivered to my door on the second floor of an apartment, even though I had shared the gate code). If they had solved the problem, I would have been fine - I don't care about what happened in the first two weeks, just want to make sure that it won't happen again. The experience was bad enough that I lost trust.

2 December 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Dr. Chris! Thanks for your feedback. We're sorry to learn that you had a poor experience with your deliveries and with the service. Our apologies for any inconvenience caused. Don't hesitate to contact our team if additional assistance is needed. All the best!

Rated 5 out of 5 stars

Love the whole experience

Love the options, the food has all been delicious, and the delivery gets there on my schedule, which I appreciate. I have a changing work and social schedule, which means I don't always have time or opportunity to cook. So I really appreciate the easy way it is set up to pause and restart the plan. It's been so nice not to stress about that.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Very convenient.

The meal choices are varied, easy to prepare and delicious. Gives me a chance to cook different cuisines without making a big investment in spices and other ingredients. I have been using the meals for several years and they really come in handy especially before a trip. Great not to have lots of food left that will go bad while we are away. Handy on our return also, knowing I can fix dinner without having to run to the store. Occasionally in the winter, we live in a snowy mountain area, my delivery is delayed or does not come. It’s my only complaint and not really Dinnerly’s fault.

23 November 2025
Unprompted review
Rated 3 out of 5 stars

Ok at times

At times the ingredients are missing or wrong- whoever packages the box sometimes places heavy objects on top of smaller items that will open via delivery

14 November 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Jennifer! Thanks for your feedback. We're sorry to learn that you received the wrong and damaged items in your order. Of course, this is something that should never have happened, and we can't apologize enough. If you require assistance, don't hesitate to reach out to our customer care team via live chat, phone (888-267-2850) or email hi@dinnerly.com. All the best!

Rated 3 out of 5 stars

It’s fine

First package was late, second was missing an item, third was missing a recipe sheet. Just always something it seems like…food is good though

6 November 2025
Unprompted review
Dinnerly logo

Reply from Dinnerly

Hi Matt, thank you so much for taking the time to share your feedback. I’m really sorry to hear that you’ve had ongoing issues with your deliveries. That’s not the smooth and enjoyable experience we want you to have with Dinnerly. We truly appreciate your honesty and are glad to hear you’re enjoying the meals themselves. If you haven’t already, please reach out to our customer support team at contact@dinnerly.com so we can look into what’s been happening and make things right. Your feedback really helps us improve. Best!

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