The clothes are cheap imitations and not as described on the website. The denim shirt is not denim but cotton and polyester. No labels. Took 2 weeks to arrive. That said, they’re not hugely expensive... See more
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Review summary
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Wish I had read the reviews before ordering as the shorts I did order are not fit for purpose. Advertised as “striped swim shorts”, though I dare not go into the water with them. Thin and flim... See more
Company replied
Ordered a "withlove" Scuffers hoodie. Picture showed it as LIGHT GREY and a dark navy blue writing. Took 2 weeks to come only for it to look fake, cheap and nothing like the image. Will not be orderin... See more
Company replied
Very happy with this purchase. The jacket looks stylish and fits perfectly. My partner really likes it.
Company replied
2.4
Poor
40 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor quality item, difficulty with return
Poor quality item, does not fit. When asking about return offer by company 20% refund and no return. On asking for full return and refund the address supplied is in China, not Netherlands as advised.
29 April 2026
Unprompted review
Reply from Dinili
Hi Cat,
Thank you for taking the time to share this. We're really sorry the item didn't fit as expected, and that your experience with us has been frustrating.
We'd love the chance to make this right. Please reach out to us at support@dinili.com with your order details, and our team will look into everything properly and work with you toward a resolution.
Team Dinili
HOW IS THIS COMPANY STILL IN BUSINESS???
How is this company still in business? I agree with all other comments. Clothing not as pictured on website, completely inferior nylon substitute sent instead in a completely different colour. Company in China not in Holland. Sending it back to China can cost more than original garment ordered. They offer 10% then 20% discount instead of return before you then have to take the time and spend the money to get the “garment” sent back to China. Trade descriptions/consumer watchdog really need to get involved here to put a stop to this. This company should not be trading. As the other customers have said when you phone the helpline number which appears to be in Scotland you get an automated message telling you to send an email. Everything is misleading: Address is given as Netherlands (its China), company trades under 2 names- Dinili and Belmode- both of which have extremely concerning reviews, photos on website bear no resemblance whatsoever to the goods actually sent. Everything is misleading. So I have now lost £54 on a fake nylon coat and lost a further £27 sending this to China where it has sat in customs for over a month now and so it is now past the date of getting a refund. Word of warning - DONT BOTHER PAYING £27 TO SEND BACK TO CHINA. PACKAGE WILL THEN SIT IN CUSTOMS FOR OVER A MONTH BY WHICH TIME IT IS TOO LATE FOR A REFUND. AND DINILI KNOW THIS! GOOD MONEY AFTER BAD! ABSOLUTE DISGRACE! SCAM SCAM SCAM SCAM SCAM! SHOCKING WAY TO TREAT CUSTOMERS.
23 April 2026
Unprompted review
Reply from Dinili
Hi Bee,
Reading this has genuinely stopped us in our tracks. Receiving something that looks and feels nothing like what you ordered is a real problem, and we completely understand why you're frustrated.
We'd like to look at this properly and find a resolution that actually works for you. Please send your order details to support@dinili.com, and our team will take it from there.
Team Dinili
AVOID!!!
AVOID!!!
SCAM
Placed an order which was estimated the 22nd-23rd. Its now the 25th, not only that its not even with royal mail yet. Although was told it will arrive next week, I dont see that happening. If products are being shipped from china then im not suprised. Even though they said they can't change the order as they have already sent it. I asked for a refund on the shoes immediately and HAVE evidence of them saying they will cancel them (still have no refund and that was on the 17th!) I expect a full refund and cancellation on monday the 27th. They told me.it can take up to 12 buisines days. Well that NOT what the website expected as my delivery. And i will not be paying for the expenses of posting to china as others seem to have mentioned. You supposedly have a branch in Aberdeen as thats where the area code for your phone number was. Which seemed like a automated scam recording directing me back to their website. If not my bank will be contacted and trading standards will be knocking at your door. Absolute disgrace and a total scam. Im not sure if im more upset with dinili or Google for letting them advertise through Google. In fact I, will contact Google too. And make it my aim for this year to have this site brought down. And the owners to be held responsible.
P.s was orderd on a credit card so it wont be difficult to have my bank come after you through section 75 of the consumer credit act.
From order #15232
17 April 2026
Unprompted review
Reply from Dinili
Hi Andrew,
We're genuinely sorry this experience has left you feeling this way. A delayed delivery is frustrating enough on its own, and when a refund you were told to expect hasn't come through, that frustration is completely understandable.
Please send your order number to support@dinili.com, and our team will look into the refund status directly and get back to you with a clear update. We want to get this resolved for you properly.
Team Dinili
CRAP COMPANY DOT NOT BUY ANY ITEMS FROM…
CRAP COMPANY DOT NOT BUY ANY ITEMS FROM THEM.
SHOULD NOT BE TRADING IN THE U.K WITH CHINA SIZES.
QUALITY OF ITEMS ARE CHEAP REPLICA.
AVOID IT AT ALL COST.
23 April 2026
Unprompted review
Reply from Dinili
Hi Dominic,
We're sorry to hear you felt this way about your order. That kind of disappointment is never what we want anyone to walk away with.
If you'd like to share the details of what arrived, we'd genuinely like to look into it and make things right. Please reach out to us at support@dinili.com with your order number, and we'll take it from there.
Team Dinili
Do not order from this Company
Do not order from this Company. Very poor quality clothing, not as described on website and faulty stitching. Took a long time for order to arrive. Offered refund but have to send item back at own cost.
20 April 2026
Unprompted review
Reply from Dinili
Hi PB,
We are so sorry to read this. Your experience is not what we want for any customer, and we completely understand your frustration.
Please contact us at support@dinili.com and we will do everything in our power to resolve this for you as quickly as possible.
We truly appreciate you giving us the opportunity to make things right.
Kind regards,
The Dinili Team
Very happy with this purchase
Very happy with this purchase. The jacket looks stylish and fits perfectly. My partner really likes it.
9 March 2026
Unprompted review
Reply from Dinili
Hi Mike Murphy,
Thank you for your honest feedback. We are glad some aspects of your experience were positive, but we are sorry we did not fully meet your expectations.
We would love to understand more about how we can improve. Please feel free to reach out to us at support@dinili.com, and we will do our best to make things right.
Warm regards,
The Dinili Team
The price is lower than I imagined the…
The price is lower than I imagined the quality to be, the fit is flawless and the materials are comfortable and well constructed. All was well packaged and punctual. I have already worn one of the pieces multiple times and got compliments. Will also be re-ordering.
13 April 2026
Unprompted review
Reply from Dinili
Hi Adore Pierre,
Thank you so much for your lovely review! We are thrilled to hear you had a great experience with Dinili.
It means the world to us when customers take the time to share their feedback. We hope to see you again soon!
Warm regards,
The Dinili Team
AVOID at all costs
AVOID at all costs.
The product of shoe is shocking. The colour does not match the description the photo. The company are scammers. They are offering 20 percent refund. Their customer service is shocking. It’s about as good as there products.
Still no communication from these scammers. After asking for more information. Unfortunately a photo speaks volumes and can’t lie. I have completely the different product to what was advertised.
I DO NOT SEE WHY I SHOULD SEND THIS TO CHINA AT MY EXPENSE
19 April 2026
Unprompted review
Reply from Dinili
Hi Thomas Murphy,
We are so sorry to hear you received the wrong item or size. That is definitely our mistake, and we apologise for the inconvenience.
Please contact us at support@dinili.com and we will arrange a replacement or refund for you straight away, no return needed.
Thank you for your patience while we sort this out.
Kind regards,
The Dinili Team
Cheap and not worth the price
These are cheap, not very well made clothes and certainly not worth the price. The colours are not at all as on the website and when you try to return for a refund they offer discounts on further purchases, then when you say you’ll take a refund you find out it is NOT from Holland at all and sending the goods back to China is EXPENSIVE. An expensive lesson
14 April 2026
Unprompted review
Reply from Dinili
Hi Customer,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused.
We take all feedback seriously and would really appreciate the chance to make this right. Please reach out to us directly at support@dinili.com with your order number, and we will prioritise resolving this for you.
Thank you for bringing this to our attention.
Kind regards,
The Dinili Team
BIG SCAM!!
BIG SCAM!!! its the compleate wrong colour and the material is fake and cheap. not only did it take 2 week to arive so i waited for a piece of crap. DONT BUY FROM THERE!!! you wont catch me buying from there again
13 April 2026
Unprompted review
Reply from Dinili
Hi Kaya Rinaldy,
We are so sorry to read this. Your experience is not what we want for any customer, and we completely understand your frustration.
Please contact us at support@dinili.com and we will do everything in our power to resolve this for you as quickly as possible.
We truly appreciate you giving us the opportunity to make things right.
Kind regards,
The Dinili Team
Scam site. Fake brands. AVOID
This company is selling fake branded clothing fraudulently misrepresenting using pictures of the real items on their website.They try and offer you discounts to keep the items and then say you must pay shipping costs back to China to return. Avoid. It is a scam site.
10 April 2026
Unprompted review
Reply from Dinili
Hi Julia,
We are so sorry to read this. Your experience is not what we want for any customer, and we completely understand your frustration.
Please contact us at support@dinili.com and we will do everything in our power to resolve this for you as quickly as possible.
We truly appreciate you giving us the opportunity to make things right.
Kind regards,
The Dinili Team
Fake, flimsy, cheap hoodie.
Ordered a "withlove" Scuffers hoodie. Picture showed it as LIGHT GREY and a dark navy blue writing. Took 2 weeks to come only for it to look fake, cheap and nothing like the image. Will not be ordering from here again.
11 April 2026
Unprompted review
Reply from Dinili
Hi Angel Heart,
Thank you for your feedback, and we are sorry your experience did not meet expectations.
Your satisfaction is important to us, and we would like to help. Please contact us at support@dinili.com so we can look into this and find a solution for you.
We hope to turn this around.
Warm regards,
The Dinili Team
Fake and not as described
The clothes are cheap imitations and not as described on the website. The denim shirt is not denim but cotton and polyester. No labels. Took 2 weeks to arrive. That said, they’re not hugely expensive and are ok so will wear the clothes. Shame it’s fake and using social media to over promote
10 April 2026
Unprompted review
Reply from Dinili
Hi CSam,
We are really sorry to hear about your experience. This is not the standard we strive for, and we appreciate you bringing this to our attention.
We would love the opportunity to make this right. Please reach out to us at support@dinili.com with your order details, and we will do everything we can to resolve this for you.
Thank you for giving us the chance to improve.
Warm regards,
The Dinili Team
SCAM
SCAM! Avoid at all costs. Not as advertised and very poor quality!
9 April 2026
Unprompted review
Reply from Dinili
Hi William Lancett,
We are so sorry to read this. Your experience is not what we want for any customer, and we completely understand your frustration.
Please contact us at support@dinili.com and we will do everything in our power to resolve this for you as quickly as possible.
We truly appreciate you giving us the opportunity to make things right.
Warm regards,
The Dinili Team
I have submitted a request as Dinilli said a week an no reply/response.
I am still waiting for my refund the items were not fit for purpose and were returned in Dec/Jan they had to be returned to China which expensive to say the least.
The phone number given does not connect it tells you to email and needless to say I have sent several email I have had 1 reply saying it was being referred to it specialist team that was a month ago and guest what nothing.
27 January 2026
Unprompted review
Reply from Dinili
Hi Eileen McLaughlin,
We are truly sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologise for any frustration caused.
We take all feedback seriously and would really appreciate the chance to make this right. Please reach out to us directly at support@dinili.com with your order number, and we will prioritise resolving this for you.
Thank you for bringing this to our attention.
With sincere apologies,
The Dinili Team
Very cheap quality for big price
Very cheap quality for big price. You need understand, what all pictures were taken from original page and you will receive a cheap copy from China.
I try to return my order. Will see, how it’s going.
Return policy is terrible!!!
I need to send my item to China from post office, like a package! No return barcode, nothing!
Beware, this is original page calls bel-mode.com
4 April 2026
Unprompted review
Reply from Dinili
Hi Tetiana Shulga,
We are sorry to hear the quality did not meet your expectations. We take pride in our products and this feedback is really valuable to us.
We would love to make this right. Please reach out to us at support@dinili.com with your order details and some photos if possible, and we will find a solution for you right away.
Thank you for giving us the chance to improve.
Warm regards,
The Dinili Team
Reply from Dinili
Hi Oliver Redford,
Thank you for sharing your experience with us. Your feedback helps us grow and improve.
We are sorry to hear it was not a 5-star experience. If there is anything specific we can help with, please do not hesitate to contact us at support@dinili.com.
We hope to have the chance to impress you next time.
Warm regards,
The Dinili Team
Got this jacket for my partner and it…
Got this jacket for my partner and it looks really good on her. This fit is nice and the material feels decent for everyday use. Overall a good purchase
15 March 2026
Unprompted review
Reply from Dinili
Hi Alex Davies,
Thank you for your great review! We are pleased to hear you enjoyed your Dinili experience.
If there is anything we could have done to make it a 5-star experience, we would love to hear your thoughts. We are always looking to improve!
Warm regards,
The Dinili Team
Reply from Dinili
Hi Amelia Woodford,
Thank you for your honest feedback. We are glad some aspects of your experience were positive, but we are sorry we did not fully meet your expectations.
We would love to understand more about how we can improve. Please feel free to reach out to us at support@dinili.com, and we will do our best to make things right.
Warm regards,
The Dinili Team
I fell in love with the oversize…
I fell in love with the oversize jumpers and ordered one. Am really pleased with it, the fit is just how it looks on the site and it's lovely and cosy. Now looking for my next purchase!
16 March 2026
Unprompted review
Reply from Dinili
Hi Linda Zarifis,
Thank you for your wonderful feedback! It is customers like you that make what we do so rewarding.
We are delighted you are happy with your order and hope to welcome you back soon.
With gratitude,
The Dinili Team
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