dilypod.com Reviews 241

TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Product not completed in the way we ordered. Customer service never replied back, very hard to contact. No phone number provided to speak to an individual. Will NEVER recommend this site/company to a... See more

Rated 5 out of 5 stars

Was almost suspicious that something so perfect would really pan out but these ornaments proved me wrong. We buy an ornament each year and try hard to make them about the most important thing happenin... See more

Company replied

Rated 1 out of 5 stars

The ornament was ordered on December 6 and received on December 23rd, too late to send to the recipient to receive for Christmas. Very cheap quality for the price; picture printed front and back on c... See more

Rated 2 out of 5 stars

I expected more for my money - like an ornament that I ordered from another site which was awesome. These ornaments are just paper adhered to acrylic cutout, no raised dimensions or definition. Really... See more


Contact info

2.4

Poor

TrustScore 2.5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't Use This Company!

Did not receive product, it has been over 2 weeks. Received a tracking number, but no activity. They do not have a phone number listed, and I have contacted them by email several times with no response.

20 December 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM DILYPOD

I ordered a memorial keychain for my girlfriend as one of her Christmas gifts. It didn't arrive on Christmas after paying overnight fees. The keychain was nothing like the picture. The picture looks like a ceramic piece and what I got was pure garbage. Its a piece of plastic with a printed pic of a dog. Absolute pos company. Garbage people

19 December 2022
Unprompted review
Rated 1 out of 5 stars

I would give a ZERO if I could

I would give a ZERO if I could. This is absolute garbage that they sent. Not only did it arrive after Christmas even though I was told it would arrive before. The canvas frame is stapled crooked and has strings hanging all over. The photos on the canvas are so blurry you can’t even tell what they are. It is CRAP!!! Customer service doesn’t respond at all. They have your money and they don’t want to hear from you again. I plan to contact my credit card company to tell them what a fraud this company is. DO NOT BUY ANYTHING FROM THEM!! Stay away from their website!!!

27 December 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

We are so sorry about this problem. If the item was wrong, please send us the picture of the item through: contact@dilypod.com. We will replace the new item ot refund you immedialy.
Hope to hear from you soon
Thank you so much

Rated 5 out of 5 stars

My artwork just arrived

My artwork just arrived! I am extremely pleased! It looks exactly as it was on the website, and it looks elegant on my kitchen wall. The product is of good quality, and it is reasonably priced. My measurements were accurate because of the website reminder to MAKE SURE the measurement is accurate! I placed the order standard mail on 12/12 and I received it several days before Christmas. I am grateful Dilypod lived up to its stated standards. I highly recommend this company!

22 December 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Thank you so so much for choosing us and it was our pleasure to serve a lovely customer like you!
Hope to see you come back to our store soon

Rated 1 out of 5 stars

I would give zero stars if it were an…

I would give zero stars if it were an option. I can’t review the product as I never received it. The customer is absolute horrid. Run from this company. It could be fake I’m not 100% sure.

22 December 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi M Grove,
We are so sorry about this bad experience. Can you please send us the order number and contact us through: contact@dilypod.com
If the item was not found, we will give you solution (refund or replace) for you. Hope to hear from you soon

Rated 1 out of 5 stars

Ordered a present for my dad on…

Ordered a present for my dad on December 15 and it told me it would be here before Christmas and I still haven’t received it. I can’t even find a way to track my package it’s ridiculous and upsetting but I should have known.

15 December 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi Jetta Brown,
We are so sorry for this delay
We have contacted you through the email: contact@dilypod.com
We have sent you the tracking and explained about this situation. Can you please help us check the mail please.
Thank you so much

Rated 1 out of 5 stars

I order a 5-pack ornament set and…

I order a 5-pack ornament set and uploaded 5 different photos. I am an aunt with many nephews and nieces. I chose different photos as gifts for their mothers. When the package arrived, it was only a photo of one of my nephews. I then contact Dilypod and they said I only uploaded 1 photo which is incorrect, and I have photos of the uploads. I have since sent 2 emails requesting a refund with no response. I had an awful experience, and the company's lack of communication is not helping the matter. I would never refer anyone to this company.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

I did not receive my original order

I did not receive my original order. It was marked as 'delivered' but I never found it. When I contacted them, they immediately replaced the items. Excellent customer service.

1 November 2022
Unprompted review
Rated 1 out of 5 stars

Not worth the price.

Odered a keychain and the picture is 3D, I didnt read description of product my fault. But the picture is 3D and is what i thought I was getting. Take a look is not what tou get for the price item looks like it cost maybe 2.00 not 17.00

9 November 2022
Unprompted review
Rated 5 out of 5 stars

I contacted Dillypod after receiving…

I contacted Dillypod after receiving the wrong sign. They apologized and without hesitation corrected the problem. They responded to my emails in a timely manner and were professional, courteous and friendly. I highly recommend them and won't hesitate to buy from them again

21 November 2022
Unprompted review
Rated 1 out of 5 stars

I’d give them a zero if I could

I’d give them a zero if I could. I ordered ornaments of my grandboys baseball posed but they absolutely look nothing like the advertised ornament. Wasted my money. Definitely read the other comments, and save your money. So disappointed. And it took weeks to get. $40 wasted.

23 November 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a dog keychain!

Ordered a dog keychain. Received the keychain. Junk!! The acrylic is shiny on one side and dull the other side. The cutting of the acrylic is erratic, uneven. I could of done better myself. Not at all as pictured. If I could give this company a minus 10, I would. Requested a refund but heard nothing back. Shipping was 7.99 for a tiny box that weighed nothing. A total ripoff!

21 November 2022
Unprompted review
Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would. I spent $26 on a Christmas ornament that is nothing but a flat piece of plastic. It looks nothing like the advertised photo. I have requested a refund and recieved no reply. I wish I could attach a photo.

17 November 2022
Unprompted review
Rated 1 out of 5 stars

I spent $26 on a great Dane Christmas…

I spent $26 on a great Dane Christmas tree ornament
it looks like a five year old made it
it is not worth two dollars
I can't believe the money I wasted and now customer service is giving me the runaround
I do not want it
i will not give this to anyone as a gift because it looks like a cheap piece of plastic with wrapping paper glued to the back
I could get a nicer ornament at dollar tree I am so disappointed
I should've read the customer reviews before I ordered from this place and the shipping prices are through the roof for a little tiny ornament
this ornament looks nothing like it did in the picture when I ordered it

14 November 2022
Unprompted review
Rated 1 out of 5 stars

Buyer beware!!

I wish I would have read these reviews before ordering from this company. Very poor quality and material is practically see through. Customer service is horrible and just keep sending me the same email over 3 times. When I placed my ordered I use my PayPal account to pay for it. I finally had to call PayPal and they issued me a refund. I will never order from this company again. Also way overpriced. Definitely buyer beware!!

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service, good product quality

20 October 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi José Luis Lopez,
Thank you so so much for choosing us and it was our pleasure to serve a lovely customer like you!
Hope to see you come back to our store soon

Rated 5 out of 5 stars

Beautiful Custom Photo Baseball…

Beautiful Custom Photo Baseball Ornament!

20 October 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi Lorris Wilson,
Thank you for shopping with us. We received your feedback on our product and nothing greater than hearing that you love them. It's a big encouragement for us to improve our service.
Hope to see you comeback our store soon

Rated 1 out of 5 stars

Not what advertised

Ordered item on 9-29-22 didn’t show up till 10-16-22 I live in the very next state. Item showed up broke but most annoying was that the item was not at all what was advertised online. $27 for a tiny rooster keychain that I didn’t order. Sorry Dilypod but I would not recommend you to anybody.

16 October 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi,
We truly apologize for this problem.
We always willing to support you with your purchase. If the item was broken, we will replace a new item for you. But could you please help us send the picture of the item so we could verify the problem and support you better.
We have contacted you in your message. If you have any problems, you can contact us directly through this mail: contact@dilypod.com
Thank you so much

Rated 1 out of 5 stars

OrdeAnniversary gift for my son…

Ordered anniversary gift for my son and daughter in law on 10-4, charged me twice, paid for 2 day shipping. Have not received anything- no tracking numbers, no confirmation that my order was on the way and I need this by the 14th of October. Very disappointing. Trying to get them to respond with no.luck....

4 October 2022
Unprompted review
dilypod.com logo

Reply from dilypod.com

Hi,
We truly apologize about this problem.
After we check the payment of the item, we see there's only one charge and we did refund you the full amount.
We also had contacted you about this problem from the beginning. We always willing to support you with you with your purchase.
We have contacted you in you message. If you have any problems, you can contact us directly through this mail: contact@dilypod.com
Thank you so much

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look