dilypod.com Reviews 241

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Product not completed in the way we ordered. Customer service never replied back, very hard to contact. No phone number provided to speak to an individual. Will NEVER recommend this site/company to a... See more

Rated 5 out of 5 stars

Was almost suspicious that something so perfect would really pan out but these ornaments proved me wrong. We buy an ornament each year and try hard to make them about the most important thing happenin... See more

Company replied

Rated 1 out of 5 stars

The ornament was ordered on December 6 and received on December 23rd, too late to send to the recipient to receive for Christmas. Very cheap quality for the price; picture printed front and back on c... See more

Rated 2 out of 5 stars

I expected more for my money - like an ornament that I ordered from another site which was awesome. These ornaments are just paper adhered to acrylic cutout, no raised dimensions or definition. Really... See more


Contact info

2.4

Poor

TrustScore 2.5 out of 5

241 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT USE

I sent photos for wall decor made notes that I didn’t want photos that were alike side by side and guess what they did??? Put like photos side by side. It was almost $200 and I even tipped thinking it would make someone care enough to give it a little extra attention. It didn’t and I do not recommend this company or tipping them. I’m embarrassed to give it as a gift. They could have called texted or emailed a prototype. I guess that takes too much time but asking for a tip…..they have their priorities and it’s not quality or customer service/satisfaction.

2 September 2023
Unprompted review
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Reply from dilypod.com

Dear Missy Adcox,

We want to express our sincere apologies for the issue with your recent order. We have reached out to you via email to provide assistance and resolve the matter promptly. Kindly check your email for further details.

Thank you for your understanding.

Rated 5 out of 5 stars

item was delivered and the person loved it.

I am so very sorry for my last review. The Item was delivered and the person loved it. The person did not know I was the one who sent it, and did not let me know it arrived. Thank you DilyPod!

27 July 2023
Unprompted review
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Reply from dilypod.com

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We look forward to seeing you coming back to us again!

Rated 1 out of 5 stars

Still a 0

As of right now, I have been charged twice for 1 order. When I contacted customer service at Dilypod, by email, they have been stalling by asking for photos of the charge, amongst other things. I sent the photos, proving my case, and they have yet to email back. I canceled my original order and have repeatedly asked for a refund. No results! It has left me with $2 in the bank and I am LIVID!! If they respond and correct the issue, I will be the first to revise this review. As of now….0. We’ll finally, I got a refund. This was a big hassle for nothing. My rating is still a 0. Don’t waste your time!!

17 August 2023
Unprompted review
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Reply from dilypod.com

Dear Wendy Neuenschwander,

We've sent several emails to clarify that only one transaction went through, and you confirmed that the other one was pending. This means the failed payment was being held by Paypal and should be returned to your account after 3-5 business days.

We request that you checked your balance again and kindly get back to us.

Rated 5 out of 5 stars

I ordered two signs for my wife’s…

I ordered two signs for my wife’s garden. One of the two came back with an incorrect spelling. I contacted the company, explained the problem, they sent a new correct version back.
The colors are clean, prints are high quality, and customer service wins the day.

2 August 2023
Unprompted review
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Reply from dilypod.com

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Loved it

Loved it. My mother loved it

2 June 2023
Unprompted review
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Reply from dilypod.com

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Gift was for my mom who absolutely…

Gift was for my mom who absolutely LOVED it ! Thank you sooo much for such an amazing idea

14 May 2023
Unprompted review
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Reply from dilypod.com

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing us. We look forward to serving you soon!

Rated 5 out of 5 stars

A+++

A GREAT CAP AT A GREAT PRICE

19 July 2023
Unprompted review
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Reply from dilypod.com

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Great Quality/Fast Delivery

Custom screenprint tshirts arrrived as ordered, on time, well packaged and very happy with the quality. Nice Job!!!

30 June 2023
Unprompted review
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Reply from dilypod.com

We are so grateful for your review. Thanks for sharing your rating with us and the community.

Rated 5 out of 5 stars

I am very happy with my order

I was surprised to find the three signs I ordered were exactly what I expected. They are beautiful and fit perfect on my buildings.

14 July 2023
Unprompted review
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Reply from dilypod.com

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing us. We look forward to serving you soon!

Rated 5 out of 5 stars

I love what I ordered

I love what I ordered. I just wish I had bought a bigger portrait. Shipping could be a little faster, but my picture made it to me with no issues. Everything about Dilypod is great and I would recommend anyone who wants beautiful pics and good quality, but from Dilypod.

7 June 2023
Unprompted review
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Reply from dilypod.com

We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 4 out of 5 stars

Love the ornaments!!

I ordered 3 ornaments from u, a month ago. The website was a bit difficult to navigate when I was ordering my ornaments, but they came quickly and I absolutely love them!! Thanku so much!!!

27 June 2023
Unprompted review
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Reply from dilypod.com

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

Rated 1 out of 5 stars

I placed my order over a week ago bc I was told I'd have it by the 28th of June

***UPDATE*** IT IS 7/9 and I HAVE NOT received my purchase/refund/response from dilypod

I placed my order over a week ago. This was a sensitive gift for a friend who just had to put her dog down. I was advised I would have the order by 6/28. It's now the 29th and customer service have ignored my many emails and chat inquiries. There is still no tracking number to prove shipment and I spent $60 for the two keychains. I am very disappointed and feel as though I've been robbed.

22 June 2023
Unprompted review
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Reply from dilypod.com

We’re sorry that we fell short of delivering an exceptional customer experience on this occasion. We appreciate you taking the time to provide feedback and want to assure you that we’re taking the necessary steps to address the issues.

Rated 5 out of 5 stars

Order 2 shirts - 1 I changed the color FAIL

Order 2 shirts - 1 Shirt, I changed the color from black to a light grey. They sent the shirt in light grey and kept the same white lettering, which you cannot even read on a light grey shirt. They should not even offer light colored shirts if you cannot read the text, or atleast give you an option to change the text color on the shirt. You think they would have know this at the time, since they have numerous shirts, and color on the site. I would be careful ordering on this site.
I am updating my review - Dilypod got back to me and is going to take care of the print and re-send it. I always judge a company by how they handle customers issues - I do recommend them!

15 June 2023
Unprompted review
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Reply from dilypod.com

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

I ordered two canvases from your…

I ordered two canvases from your company, one for my granddaughter, and one for a girlfriend of mine who brother has died, and it really bless them a bought tears to their eyes and minds.

17 June 2023
Unprompted review
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Reply from dilypod.com

We are incredibly grateful you took the time to share your feedback. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.

Rated 5 out of 5 stars

Great customer service

Dilypod resolved an incorrect order for shipping in a fast and timely manner. My husband received his Father's Day canvas today and it's perfect! Thank you!!

4 June 2023
Unprompted review
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Reply from dilypod.com

Hi Sarah, can you please send us an email at contact@dilypod.com so we can assist you further?

Rated 1 out of 5 stars

Gum ball prize!

Horrible… key chain came on a rinky dink chain and ring. Spent $30 to give to a friend for the passing of her dog… so embarrassed to even give to her… looks like I won it in a gum ball machine…plus I had to clean it.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great work!

They customized a piece to our exact requests and even sent us the design first to ensure it was correct. They were prompt with responses and received the item in a timely manner. We are so pleased with the canvas and can't wait to give it as a gift!

26 May 2023
Unprompted review
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Reply from dilypod.com

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

Rated 1 out of 5 stars

Horrible company

Horrible company, no way to contact false advertising

Fraud business and scammers

Do not do business with them. You are better off buying lottery tickets.

23 May 2023
Unprompted review
Rated 5 out of 5 stars

We ordered the crystal memorial heart…

We ordered the crystal memorial heart to memorialize our recently passed mini schnauzer and we could not be more pleased. It came out beautifully. What a wonderful way to remember our sweet girl. Thank you Dilypod for such a lovely item.

7 May 2023
Unprompted review
dilypod.com logo

Reply from dilypod.com

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

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