Digital Direct Security Reviews 1,420

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From placing my order over the telephone and receiving my order within days was exceptional. I also had to call back for technical help and EDWARD was brilliant and got me up and running. 100% compa... See more

Rated 5 out of 5 stars

The customer service here is simply exceptional. Following an online enquiry, Ellie called me and explained equipment I needed, sent it out the same day and it was spot on. I needed some extra IT... See more

Rated 5 out of 5 stars

Digital Direct Security (DDS) have been extremely helpful from start to finish. Their team provided clear advice, quick responses, and made the whole process easy. They also promised a fast delivery,... See more

Rated 5 out of 5 stars

Approximately 1 year ago I purchased equipment from DDS, 2 x cameras, a 4x input recorder and it has been excellent. Build quality is also impressive and of a high quality. I recently had to access... See more

Company replied

Company details

  1. Security Equipment Store

Information provided by various external sources

Digital Direct Security (DDS) is the UK's leading supplier of CCTV we can supply CCTV Cameras, IP CCTV Kits, CCTV Systems, Security Cameras, Recorders to meet a wide range of application requirements whether it be for Home, Offices, Warehouses or larger multi-site operations. Visit us today www.digitaldirectsecurity.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Great service and products.

We have used DDS before to great satisfaction and this time was no exception.
Their knowledge of the available technology is current and fulsome.
Their customer service team are helpful and polite whether its the sales, engineers or aftersales departments.
I can say they're our go to choice for any security needs we have now or in the future.

10 January 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for your loyalty and the great review!

Rated 5 out of 5 stars

Very happy indeed

Very happy indeed. Gave me plenty of advice and I ended up with just the solution I needed.

10 January 2022
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Andy,

Thank you for the review!

Rated 5 out of 5 stars

I was looking to upgrade my cctv system…

I was looking to upgrade my cctv system and Sam plus others at DDS were extremely helpful in guiding me through the various options.
Highly recommend DDS if you are looking for a competitive security solution with first class service and support.

10 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Jas,

Thank you for the kind words, glad everything went well with ordering.

Sam

Rated 5 out of 5 stars

A great variety of high quality cctv…

A great variety of high quality cctv equipment and very helpful staff if you’re unsure of what you need. Great price and quick dispatch. I highly recommend them as we’ve been using them for years for our different businesses.

10 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for taking the time to leave this!

Rated 5 out of 5 stars

Responsive

Responsive, prompt and efficient service.

4 December 2021
Unprompted review
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Reply from Digital Direct Security

Hi Paul,

Thank you!

Rated 5 out of 5 stars

Brilliant service

This was my second order in recent times. Both times the service was very good and the knowledge of the staff was excellent. i was impressed by the prompt delivery and the standard of packaging was good. Everything arrived in good order.

3 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Michael,

Thank you for the great review!

Rated 5 out of 5 stars

The pre-purchase advice was excellent…

The pre-purchase advice was excellent and the product exactly what I needed, a simple CCTV set-up to monitor the front of the building at a very reasonable price. The camera wasn't over-complicated to install even though I had to phone for more advice, which was freely given. I have found that the after-sales advice is also top notch. I would thoroughly recommend this company and the product.

3 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Chris,

Glad everything went smoothly for you, thank you for taking the time to leave this.

Rated 5 out of 5 stars

Positive experience with DDS

Positive experience with DDS. They were helpful and knowledgeably and were very patient with me as I took some time to decide. The support (after sales) also excellent and nothing is too much trouble.

3 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Martin,

Thank you for leaving the review and your patience with ordering.

Rated 5 out of 5 stars

Great backup.

What really puts DDS ahead is their technical knowledge and after sales backup. Unless you are a tech wizard, you will always need help setting up equipment. I have dealt with them for over 5 years and they have helped me set up every upgrade.

3 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi David,

Thank you for the great review, glad your equipment reached you OK, let us know if you need any help.

Sam

Rated 5 out of 5 stars

As always excellent service from…

As always excellent service from friendly and helpful staff.......would highly recommend

3 December 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Gavin,

Thank you for your kind words, get in touch if there's anything else you need.

Rated 5 out of 5 stars

Great service and great products

Chose DDS as they are local with a showroom full of equipment and great range of products, they also have a great customer service and technical help line to sort out any issues you might have .
Very friendly and affordable .
Thank you .

27 November 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Darrell,

Thank you for taking the time to come and see us, glad it helped and please let us know if there's anything else you need.

Rated 5 out of 5 stars

A first class company

I have bought my CCTV equipment from DDS over many years are they are an excellent company to deal with. They are a really great group of people and so friendly and helpful. They will help you online with installation if you are uncertain and that is a big bonus.

22 November 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hello,

Thank you for taking the time to leave such a great review. If there's anything you need you know where we are!

Rated 5 out of 5 stars

Excellent service as usual have been…

Excellent service as usual have been using DDS for many years abd cannot fault the service. Next day delivery brilliant.

17 November 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi John,

Thank you for your continued business. If there's anything else we can do for you please do get in touch.

Rated 5 out of 5 stars

Excellent knowledge and service

I was trying to find a fanless NVR to replace an old unit. I telephoned DDS to confirm if they sold them? The gentlemen I chatted with had great knowledge and walked me through the options on their website. I ordered a new Uniview NVR which was scheduled for arrival on Monday, but in fact it arrived the next day on a Saturday! Plugged in the new NVR, working brilliantly with no noise.

20 October 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Jonathan,

Great speaking to you and I'm glad the unit is working without any issues. Thanks for leaving the review.

Sam.

Rated 5 out of 5 stars

Great company

Great company, very very helpful, explained everything, to make installation floorless

17 October 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Darren,

Thanks for the kind words!

Rated 5 out of 5 stars

Top company to deal with

As always, both the sales person and subsequently the support guy were really helpful and really great to deal with. We are really pleased with the Uniview HDR, does what we expected and more.

15 October 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi Ronnie,

Thanks for the kinds words on both departments! Glad you're happy with your system.

Rated 5 out of 5 stars

Excellent service

Had problems with router change rang DDS and Jake sorted out the issue straight away, once again excellent service and thank you DDS for your continued support.

23 September 2021
Unprompted review
Digital Direct Security logo

Reply from Digital Direct Security

Hi John,

Thanks for taking the time to leave this, glad everything is working now.

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