Diginrecords Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting that items arrive in perfect condition and are exactly as described. Many appreciate the competitive pricing and the impressive selection of music available, including rare finds. The delivery service is frequently highlighted for its speed and secure packaging, ensuring products arrive safely. However, some customers were not happy with the quality of certain products, such as a t-shirt made from cheap material or records with wrinkled inner sleeves. A few people also mentioned issues with delivery, including longer than expected times or damaged record sleeves upon arrival.

What people talk about most

Product

Consumers express high satisfaction with the product quality. Many reviewers highlight that items are... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the speed of... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick, polite,... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent condition of records... See more

Price

Users describe positive interactions with price. Customers consistently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dig in Records is getting it 'right', every time!!! An amazing catalogue of genres of music across the decades. Competitive prices along with mint condition tunes. Fast delivery and quick response w... See more

Rated 5 out of 5 stars

Used Dig In records for the first time recently. Ordered two double albums and both arrived in perfect condition with no dings or creases on the covers. They used excellent quality heavy duty mailers... See more

Rated 5 out of 5 stars

I’ve made many vinyl purchases from Dig In, both new releases and pre owned. Justin and Chris are just fantastic. Passionate about music and this is infectious. Happy to provide recommendations Go... See more

Rated 5 out of 5 stars

I’ve been using Dig In Records for a couple of years now and I’m really impressed with their record stock and availability of products that suit my taste. The records I’ve purchased have are of the hi... See more


Company details

  1. Record Store

Written by the company

Online independent vinyl record and CD store based in Woking, Surrey. We stock both new and used vinyl and CDs from pre order to rare music collectables. We buy and sell records, CDs, posters and other band merch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Some great items bought in sale

Some great items bought after receiving email about further reductions in a sale that I will thoroughly look forward to listening to. Also some excellent customer service from Justin after I had placed must also be commended. Thanks again Justin.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, a fantastic first experience buying from Dig in Records, ordered a record and it was delivered the next day and was packaged well and exactly as described.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Superb service from the start of my…

Superb service from the start of my order to the end. Professional and so helpful. Item safely packed and arrived bang on time. Special shout to Justin who answered all my questions pretty much instantly and offered help and advice on other releases. Thank you

3 May 2024
Unprompted review
Rated 5 out of 5 stars

They Just Keep Getting Better.

My 3rd review for Dig In. What else is there to say?
Firstly, a huge thank you to Paul. We know each other's tastes pretty well, and on Friday 22nd Paul played me a DJ mix of a Talking Heads track - he knows I'm a fan.
The hairs on my arms went immediately. You know the feeling 😁
I can't get that level of personal, attentive help anywhere else.
Over 2 hours after walking in, I left wondering where the afternoon had got to.
Finally, I waxed lyrical about Dig In to a new guy at my house share, and he's looking forward to popping in.
Priceless people, stock and genuine enthusiasm.
My favourite shop, bar none.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

I had an issue with a delivery (no fault of DiginRecords), but things were sorted quickly by Justin, with a replacement sent within a week. Exceptional customer service, I would buy from here again!

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Spoke to Justin and he was very knowledgeable. Orderd vinyl online in the afternoon and it arrived, very well packaged, at 9am next day. Would highly recommend.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. You never know until you actually need it.
I had an issue with a used purchase. Justin handled my query with patience, understanding and expert knowledge. We reached a solution within minutes.
Cannot praise highly enough.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent, personal service

Through no fault of their own, my order arrived showing signs of damage by the courier and I raised this straight away with the store. Within minutes I had been provided return postage and as soon as this order had been received back by the store they supplied my a replacement. Great communication throughout and completely hassle free. Will definitely be a return customer. Special mention to Justin who handled my issue from start to finish.

19 August 2023
Unprompted review
Rated 5 out of 5 stars

Great customer support

I accidentally purchased the wrong item and did not notice until the transaction went through. I emailed support and they adjusted it immediately. They responded within a few minutes. Thanks guys, especially James!

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous seller

Fabulous seller. Excellent items, exactly as described. Brilliant communication and a pleasure to buy from. I will definitely buy from you again, thank you!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - they really go the extra distance to be as helpful as possible and you can certainly tell that really care about giving the customer the best record buying experience possible.
Also a big shout out to whoever packs the records - they always arrive in pristine condition and with a really quick delivery time.

25 May 2023
Unprompted review

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