DIGBITS Reviews 227

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and robust construction, often highlighting their British manufacturing. Many people appreciate the efficient ordering process and the prompt delivery service. Reviewers consistently mention the outstanding customer service, noting the helpfulness of the staff in ensuring correct orders and providing support for various inquiries. However, some people were dissatisfied with certain product dimensions, finding them smaller than expected or not suitable for their machinery. A few customers also experienced issues with delivery times, noting that items took longer to arrive than initially stated on the website.

What people talk about most

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality and robust... See more

Order

Users describe positive interactions with order. Customers consistently praise the easy and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering process. We liked the fact they came back to check measurements. Staff really friendly. The digger bucket was delivered very quickly and fitted perfectly. The quality of manufacturing wa... See more

Company replied

Rated 5 out of 5 stars

Great staff who rang us twice to confirm the size etc Sadie the member of staff was brilliant, patient and very kind and helpful as we are both in our 70s and my husband was unsure of the size of trac... See more

Company replied

Rated 5 out of 5 stars

5 star company to deal with, great communication, nothing too much trouble, great advise, Zac very helpfull and understanding, great asset to your company. Product purchaced have used and is fantastic... See more

Company replied

Rated 5 out of 5 stars

I ordered two buckets but had a slight issue with pin sizes. Sadie got back to me very quickly and after a couple of emails the problem was solved, both buckets arrived about a week later. buckets are... See more

Company replied


Company details

  1. Construction Equipment Supplier
  2. Machinery Parts Manufacturer

Written by the company

DIGBITS are a British manufacturer of quality excavator buckets, attachments and spare parts. Every single bucket and mechanical attachment we sell, from the smallest micro digger bucket, to the largest excavator XHD rock bucket, is manufactured in our own works, in Staffordshire, United Kingdom.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I got a riddle bucket for my kx36

I got a riddle bucket for my kx36
Delivery brilliant
Working very well
Just updated to a kx91 so will be ordering another

15 March 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Getting repeat business is a privilege. Thank you Marcus and we look forward to hearing from you.

Rated 5 out of 5 stars

Unbelievable turn around for delivery…

Unbelievable turn around for delivery time from order. Early days with the rake but on service and first impressions it simply can’t be bettered. Very Happy. Thank you.

5 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks for the order. All our rakes are built to a specification, not price and feature Hardox® 450 tines, so we are certain it will perform well.

Rated 5 out of 5 stars

Excellent service & speedy delivery

This is the first time I have used Dig Bits,
I had been having trouble getting a grading bucket for an old IHI machine, I discussed with Nakaysha in sales on the 1st November she came back to me the same day and told me they could make a bucket to fit the machine which was deliverd on the 13th November!
The bucket fits perfectly and looks very robust,
I would definitely reccomend .

1 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Every one of the sales team here does their level best to help, but it is always good to know we are appreciated. Thank you David.

Rated 5 out of 5 stars

Two good tools, great fit, and one happy customer

Purchased a couple of items from this company, and can't fault the service in any way. From the start when the phone was answered, they got straight down to business. Having requested a land rake, and micro cable bucket, both arrived as scheduled, and fit the machine like a glove. No slop, or slack to worry about wearing the hitch, and straight into work without any issues. Ok two simple bits of kit, but they look well built, there is plenty of metal where you'd want it, and the welding is flawless, no gaps, and no pits at all. I'll add I was concerned about the wear of the tip on the micro bucket, but looks like I needn't have been, they kindly sent out two replacements, for us to fix, when it finally needs to be done.
Thanks to the Peaky Welders, and all in the office..great job!!

14 January 2024
Unprompted review
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Reply from DIGBITS

Thanks Matthew. It's a pleasure to be able to deliver good service and quality products to deserving customers.

Rated 5 out of 5 stars

8 tonne drainage bucket

I bought a drainage bucket for my 8 tonne digger and its a good strong well designed bucket , I also hired it out to a well respected drainage contractor in our area who has been draining for over 50 years and he also said it was a good bucket.

14 November 2023
Unprompted review
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Reply from DIGBITS

There's some tough digging up around where you are, so that's a great testimony. Thank you for the various orders and the bucket review.

Rated 5 out of 5 stars

Always helpful and cheerful customer…

Always helpful and cheerful customer service, they know what they are talking about. One of our purchases was a riddler bucket we had them fabricated over a year ago and despite working hard every day it's doing fine. Quality craftsmanship at work.

14 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

It's actually just over 2 years old, as of today - so very glad to hear the bucket is still doing sterling service. We appreciate the review.

Rated 5 out of 5 stars

We have used Digbits for years

We have used Digbits for years, always a pleasure to deal with. Reliable, excellent customer service and very competitive prices.

14 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thank you Mary. Always good to hear from long standing customers.

Rated 5 out of 5 stars

Sarah's advice and information made…

Sarah's advice and information made ordering a rake bucket for my Kubota so easy. It was made and delivered to the Highlands of Scotland really quickly.
Excellent service.

25 April 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Our sales team are pretty knowledgeable - all they do is deal with excavator buckets, attachments and parts every day - but it's good to hear they make the difference to customers. Thank you for the feedback.

Rated 5 out of 5 stars

when i have a need for any digger parts…

when i have a need for any digger parts my first port of call is DigBits - thier Service and Quality is second to none and the prices are always in the ballpark

14 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks for your ongoing custom. As with your review, very much appreciated.

Rated 5 out of 5 stars

Great service and equipment from…

Great service and equipment from Digbits, bought from them a number of times, quality buckets and accessories.
Highly recommended

14 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks for your orders and review Brian. Glad your purchases are working well for you.

Rated 5 out of 5 stars

Digibits are easy to deal with and have super products

The Digibits website told me everything I needed to know about their products, making it very easy to choose and buy what I needed. They also arranged transport for a heavy rake at a very fair price.

16 January 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks for the review Micheal, it means a lot to us and we know you will be pleased with the performance of your rake.

Rated 5 out of 5 stars

Easy to order and great service

Very easy to order more than happy to modify the piece of equipment to suit my needs and delivered in no time.

7 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

The advantage of using a UK manufacturer - we can build to suit the needs of the customer. Thanks for the review.

Rated 5 out of 5 stars

Buy British and support a great family firm making top quality products.

I've used Digbits several times for various different attachments, some to my design for specific jobs. They have always been very accommodating and I personally think, the quality of their products is tough to beat. Made in the UK, from quality steel - what's not to like!
Buy British and support a great family firm making top quality products.

8 December 2023
Unprompted review
DIGBITS logo

Reply from DIGBITS

Thanks Oliver, it means a lot to get any customer review, but when it comes from someone with your standing in the industry (for those who don't know, check @Olliegunns on YouTube and @gunnscontractors on Instagram) it's a great endorsement.

Rated 1 out of 5 stars

Fabricated attachments

I had a rake bucket made, and firstly it isn’t really wide enough for the size of the machine (1200KG) and secondly the rake points are too short and do not provide enough weight at the front of the rake, consequently it will not stand upright whilst attaching it. The design is quite poor so I’m a little put off having anything else from Digbits.

13 November 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Firstly, thanks for taking the time to review and, as odd as it sounds, the occasion 'bad' review serves to remind they are not fake. We are a bit surprised you don't like the General Purpose Rake, as it is genuinely one of our customer's favourites. We do only make them 30" (760mm0 wide for the sub 1.2 tonne micro diggers, mainly for stability. We can build the Land Clearance Rakes, which have heaver, thicker tines, with a much longer unsupported tine length, if ground penetration is important, but then they are too heavy to build wide.

Rated 5 out of 5 stars

Great service at a competitive price

Great service at a competitive price, built to exact dimensions and fitted flawlessly to my IHI Digger.

18 October 2024
Unprompted review
DIGBITS logo

Reply from DIGBITS

Quite a rare machine in the UK the IHI but we can for build it! Thanks for the review.

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