I was a little concerned buying off of a website, but I did a lot of checking and crossed my fingers. The website was great and I was able to get a ring that I wanted. The international diamond certi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... See more
Loved the way it was packaged, details were clear. Quality is lovely. Only thing I got wrong was checking the size as the pendant is significantly smaller than I'd expected but 8 months later and almo... See more
I am a loyal customer of my favourite online jewellery store called: Diamond Factory. Great Sparkly Diamond pieces (have ordered solitaire rings and earrings) with Perfect Craftsmanship alw... See more
Company details
About Diamonds Factory Australia
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australia
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
4.6
Excellent
869 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Very easy to deal with
Very easy to deal with - informative phone advice and prompt service and delivery
25 July 2026
Great experience from start to finish
Great experience , easy to order and get what I wanted in terms of size , metal type and colour and diamonds
Workmanship was great and very happy with the piece
31 July 2026
Unprompted review
As we already knew what we were looking…
As we already knew what we were looking for from the website, the process was smooth and easy.
We had the help of Giselle to see through our appointments. Giselle was lovely to work with,
very helpful and made everything seamless.
Communication was prompt and efficient.
As was the delivery of the products chosen.
23 July 2026
Very happy with staff assistance and…
Very happy with staff assistance and final product
26 July 2026
Easy to order
Easy to order
Got what i wanted only bad was it took a while to get to me.
21 July 2026
Excellent service
Excellent service, wife loves her new engagement ring and wedding band.
19 July 2026
Not very happy
When it says that it is a screw back I thought it was similar to a cartridge earring where it has a flat back and screws in slightly, but these have a thread down the pole and the backing screws all the way. Not what I was expecting and not very happy as they hard to put in and out of my piercing
5 February 2026
Very user friendly webpage
Very user friendly webpage. I love the final product. It is beautiful with very good workmanship. Very well described and true to pictures on their site.
23 July 2026
I’m happy with my purchase
I’m happy with my purchase, very pretty and appreciated being able to select rose gold. I was disappointed that in my opinion it was Australian company/product. I wasn’t under the impression that it would take so long to arrive either. Also my fault as I should’ve measured, didn’t appear online to be as small as they are. A photo with someone wearing them for reference would be good. So just think better clarity as per above mentioned things would be appreciated.
19 July 2026
Actual stone looks smaller than in website’s photo
I like that they have many options on the website, and the staff was very helpful to help me change my order. However, It was difficult to choose a ring when they didn’t have the actual gemstone so I can gauge the size of the stone before ordering. As a result, the ring was a little smaller than I expected. Also, delivery was a week late and I had to follow up to see where my ring was. I was not in a rush so I was ok with it, but if you need your item for your special occasion, you need to take extra caution. Overall, 7/10.
2 July 2026
Julie and Trish are the best
The ladies in Diamonds Factory esp Julie and Trish, are amazing. They look after you so well. They are very patient as they know how a huge decision like this can be overwhelming. Their expertise and experience are unparalleled compared to the other shops. You’d feel the personalisation, security and care from their them. Definitely coming back here for the next ones.
2 July 2026
Unprompted review
Great service and wide range of…
Great service and wide range of earrings. Love the rose gold choice of material
20 July 2026
great service/ timing/ friendly
11 July 2026
Great sales people, nice product
Great sales people and excellent service. The ring is really lovely!
8 July 2026
Friendly customer service 😊
15 July 2026
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