Faster than expected
Wow my order came very faster than i thought it would to canada.
1 August 2025
Unprompted review
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Company details
Written by the company
At DialOutlet, you can guarantee you will find a great, lower priced way to buy your watch than anywhere else with a tested quality service Are you looking for brand accessories? Buy branded accessories for men and ladies, shop at affordable prices. visit us now for luxury watches, you will be amazed good communication, your order and next watch will be as expected
Contact info
Latvia
- dialoutlet.com
Customer service was so helpful..!
I usually don't write reviews but I had to for this one.I ordered an Emporio Armani watch and accidentally put the wrong apartment number in my address. i emailed their support team in a total panic and they were SO helpful.
They were able to contact the courier and sorted it all out for me. The watch arrived the next day. It's perfect and the service was just incredible seriously!
14 August 2025
Unprompted review
Don't buy from this company
I bought it on this website in 2022 and it was great, the watch looks good and I was happy. Tried to buy it again as a Christmas present, 1 month before using the Escrow. A problem with Escrow authenticating my account but after 2 weeks I was able to sort and then Dialout didn't do what was supposed to do to proceed with the purchase so I had to cancel my order. Tried to give it another chance and buy it for Valentine's, again 1 month before via Bank transfer, and after 2 weeks without any update, I sent an email. They reply despatch can take 10 to 15 days after payment. Today sent another email asking for the tracking and they are saying it will take another 10 to 15 days to despatch the watch. Their website doesn't say that it takes 10 to 15 days to despatch, they FAQ days "The estimated delivery time worldwide is 7-9 workday days after payment received – times may slightly vary regarding the delivery location and shipping conditions".
That is disrespectful to customers not to update them.
DON'T BUY FROM THIS WEBSITE.
Very disappointing because my partner really liked his first watch.
1 February 2024
Unprompted review
Tag Heuer Aquaracer
Bought a Tag Heuer Aquaracer with green dial and after further examining the watch, it obviously is a fake. Very well made, but still a fake. Never buy anything from this shop! I made an expensive mistake, I hope no-one else does the same.
Edit: after i wrote this review, they accepted return and I have received full refund.
6 June 2022
Unprompted review
Reply from DialOutlet Authentic Luxury Watches Outlet
Hello!
We are sorry that you feel this way. We have good relationships with our clients. From time to time we ask them to leave or communicate on a review on Trustpilot to have a more genuine experience before hurriedly coming to a conclusion
___
Regarding your situation:
Before being provided watches are sent to expertise to be sure about authenticity and quality because our sources can vary from time to time. Despite this, all orders are 100% protected from defects as in this case or other issues, therefore in this specific situation the order applied for a free return and immediate refund all of the while being promptly communicated with the customer since our service is guaranteed.
Kind regards
The DialOutlet team
Good seller
Good seller. Spectacular communication - every question gets answered.
10 March 2020
Unprompted review
Excellent experience with this company!
Orders made have been delivered on time, great condition on all watches and their packaging. Shipping is even quicker than other places where these products were ordered previously. Needed to exchange one of the watches for one order, this was done promptly with the help of customer service. Well done!
26 January 2020
Unprompted review
Very happy with the service..
Purchased numerous watches as gifts for coworkers. Even thought they offered free shipping, the products came in timely manner.
Products themselves where well packed and delivered without any issues. Definitely a great value for the money - Excellent discount.
Recommend!
26 January 2020
Unprompted review
No refund
I made an order of huge amount. I did an inspection comparing with authentic and I found that watches of Dialoutlet were obviously different. I asked this seller to refund, but no reply to e-mail, no one answered a phone call. I lost a lot of money. Do not buy from him.
20 January 2020
Reply from DialOutlet Authentic Luxury Watches Outlet
Hello!
After assessing the situation we are sorry that you feel this way. It is important to us that we have good relationships with our clients. From time to time we ask them to leave a review on Truspilot.
Regarding your situation:
We always send our distributed products to expertise to be sure about authenticity because we need to be sure that our provided products are always authentic. After providing large quantity of watches every month and also working with stock liquidation models. The faulty item rate meaning that the wathes could be somewhat different from the authentic therefore if for some reason such situations arrise it is important for us to receive these products in order to inspect the again and asses the situation.
We are sorry that you have experienced this unfortunate situation, however, you can be sure that it will be resolved.
With best wishes,
Was skeptical at first but upon…
Was skeptical at first but upon receiving my Burberry watch I realized what a great deal it was! You will not be disappointed with Dialoutlet!
31 December 2019
Unprompted review
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