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Dialectica Reviews 2,778

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and efficient. People frequently highlight the excellent service, noting the straightforward processes, well-structured engagements, and personalized approach. The user experience is often described as seamless and easy to navigate, with many appreciating the quick responses and efficient scheduling. However, some customers reported issues with communication, mentioning unreturned calls or emails, and a lack of follow-up after initial contact. A few people also felt that their time was wasted, particularly when completing surveys only to be disqualified at the end without compensation or clear reasons.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting its professionalism and efficiency. Many reviewers... See more

User experience

Consumers generally report a positive user experience, highlighting seamless and well-organized processes... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about contact. Customers appreciate the clear, well-organized, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a very simple, straightforward process. I was asked if I had experience and background on a topic which took about 5 minutes and the customer wanted to talk to me that same day. It was easy t... See more

Rated 5 out of 5 stars

I think that all questions have been formulated in a clear way and super detailed. It’s been easy based on my own experience providing feedback and comments.

Company replied

Rated 5 out of 5 stars

Great communication by the team and my direct contact at Dialectica. When minor issues arose, the account rep, Camilo, resolved them quickly and professionally. I also like how they pay their experts... See more

Rated 5 out of 5 stars

Wow! That was straight to the point. I loved the experience and am looking forward to the next time. Nice people, and a very professional way of handling the surveys.


Company details

  1. Information Service

Written by the company

Dialectica is a global information services company and expert network that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a trusted partner for the world’s leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,400 professionals drives the company’s success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica’s commitment to operational rigor and delivering consistent value has earned it recognition for 5 consecutive years as one of Europe’s fastest-growing companies by the Financial Times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super Team

Great team, extremely professional and wonderful to partner and work with.

18 May 2026
Unprompted review
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Reply from Dialectica

Thank you for your positive review Daniel! We appreciate it.

Rated 5 out of 5 stars

Market research

Very pleasant and respectful approach by Dialectica´s Christopher Aslanidis who was to the point as far as the verification if my expertise was what would serve the exact need of their client was concerned. The whole process was swift and professional and I would absolutely repeat the service.

12 May 2026
Unprompted review
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Reply from Dialectica

Thank you for the fantastic review! We are glad that Christopher's professional approach and the swift verification process met your expectations. We truly appreciate your willingness to work with us again and look forward to the next opportunity.

Rated 5 out of 5 stars

Everything was well organized

Everything was well organized, transparent and efficiënt with very personalized follow up

15 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for the wonderful comment! Providing an organized and transparent experience is our main goal, and we are glad our personalized follow-up stood out to you.

Rated 4 out of 5 stars

Representatives try to be as up front…

Representatives try to be as up front about their plans and the design of the project. Pay is below industry standard, but still is sufficient. Payment is prompt

15 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for the review! We're glad our team's transparency and prompt payments have provided a smooth and reliable experience for you.

Rated 5 out of 5 stars

Easy and quick process

Easy and quick process. Very qualified and kind staff.

14 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you so much for this great review! We're glad our team could make the process both quick and pleasant for you. We look forward working with you again!

Rated 5 out of 5 stars

Good experiences

I have worked with these guys more than once and it's a very simple process.

14 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for the wonderful review! We're so glad to hear that working with us is always a smooth and simple process for you.

Rated 5 out of 5 stars

Excellent

Yes, it was amazing, through dialectica, I utilised my 32 years experience as a consultant.
Thanks

15 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for sharing this review. We are thrilled that you had an amazing experience utilizing your extensive consulting background with us, and we look forward to working with you again!

Rated 1 out of 5 stars

Je mets une étoile

I’m giving one star because I contacted them several times by email and took the time to answer their questions, but they never got back to me as promised to keep me informed.

Once, I can understand, but three times? No…! The least they could do is keep candidates informed, even in the event of a rejection. It’s simply a matter of respect and consideration.

1 May 2026
Unprompted review
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Reply from Dialectica

Hi Souad,

Your support request has been open with us for a while. We've been working through a higher-than-usual volume of inquiries, which has stretched our response times.

Could you let me know whether the issue is still affecting you? If it is, just reply and we'll prioritize getting it sorted. If it's already resolved, no need to do anything — we'll close it out.

Kind regards,
Pere Molins

Rated 5 out of 5 stars

I think I had a good experience

I think I had a good experience. It really is a practical and easy way to interact and provide online consulting.

14 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for sharing this review. We are pleased that you found our process to be a practical and easy way to provide online consulting, and we look forward to working with you again.

Rated 5 out of 5 stars

Frankly, head and shoulders above their peers

I have been solicited quite a bit for my longstanding experience for the type of consultancies Dialectica is delivering to its clients.
Other companies have clumsy certification processes, ask for vetting questions that actually are consultancy questions, and are often off the mark on relevance.
Dialectica people SPEAK to you (I know, crazy…), they are always on-point and make the experience seamless. You can fully dedicate your energy to deliver thought-through advice.
And oh… they are really nice and pleasant people.

14 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for sharing this review with us. We are very glad that our direct communication and seamless process allow you to focus fully on sharing your expertise. We truly appreciate your kind words about our team and look forward to working with you again.

Rated 5 out of 5 stars

Very Professional!!!

Very Professional!!!

The overall experience was superb and seamless.

Jolene coordinated everything very well.

14 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for sharing your comment with us. We are thrilled that your experience was so seamless and that Jolene's professional coordination stood out to you. looking forward to our next collaboration!

Rated 5 out of 5 stars

Initial approach by Dialectica was very…

Initial approach by Dialectica was very professional in introducing the company and services
Their response and feedback was extremely fast

13 May 2026
Unprompted review
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Reply from Dialectica

Thank you for taking the time to share this review with us. We greatly appreciate you highlighting our team's professional introduction and swift communication. We look forward working together again!

Rated 5 out of 5 stars

great seriousness from all the…



great seriousness from all the employees, they even involved a simultaneous translator to help me overcome my linguistic difficulties with the end customer!

13 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for your comment. We are glad that our team could provide the necessary translation support to ensure a seamless experience for you. We look forward to working with you again!

Rated 5 out of 5 stars

Very good company

Very good company
Highly recommended

13 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for your review and high recommendation. We truly appreciate your support and look forward to working with you again!

Rated 5 out of 5 stars

Professional and efficient.

12 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for your review. We are glad to hear that you found our services to be professional and efficient, and we look forward to working with you again!

Rated 5 out of 5 stars

The experience went well due to the…

The experience went well due to the Client having a good sense on what they wanted to talk about and keeping the focus on their agenda.

12 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for leaving this comment. We are glad to hear the experience was positive and that having a clear agenda helped keep everything focused. We look forward to working with you again!

Rated 5 out of 5 stars

The meeting was very well coordinated…

The meeting was very well coordinated and focused.

12 May 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for sharing your comment. We are pleased to hear that you found the meeting to be well-coordinated and focused. We truly value your time and look forward to working with you again!

Rated 5 out of 5 stars

Well organised

It was very well organised. The process went smoothly from the beginning to the end. Conversation went well without any misunderstanding or issues. The allocated time was respected correctly.

30 April 2026
Unprompted review
Dialectica logo

Reply from Dialectica

Thank you for taking the time to leave this review. We are very pleased that you found the communication clear and the entire process to be well-organized and timely. We truly appreciate your expertise and look forward to working with you again!

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