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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service and the efficient remote installation process handled by the knowledgeable technical team. People consistently mention that the software products work perfectly and deeply appreciate the prompt, dedicated assistance received during setup. However, some reviewers were not happy with the software functionality, noting that certain programs failed to operate properly after purchase. A few other people also felt that customer support fell short, failing to provide working solutions when facing technical installation difficulties. Others experienced frustrating communication gaps and delays that negatively impacted their overall experience.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting exceptional remote installation,... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, frequently noting quick... See more

Customer service

Users describe positive interactions with customer service, highlighting quick remote assistance and timely... See more

Product

Customers consistently note positive experiences with product, highlighting that everything works perfectly... See more

User experience

People report positive experiences with user experience, highlighting the extremely fast and smooth remote... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

I live in Australia and have bought a few products from this company and can say that I highly recommend them. They offered no fuss assistance remotely even though im 10hrs in front. They are always h... See more

Company replied

Rated 5 out of 5 stars

Great service. The initial install went through without any problems however when I got the cable in software didn’t work. I let them know and immediately removed back into my computer and fixed every... See more

Rated 5 out of 5 stars

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully function... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. also in
  3. Car Accessories Store

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(568)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An exceptional team

An exceptional team; it's very difficult, if not impossible, to find such outstanding support. They help you from the very first moment, perform the entire remote installation, and it's fully functional, even testing it in a vehicle. Later, I had a minor issue with the software, and they resolved it immediately upon contacting them. In short, the best of the best.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible service

Absolutely incredible service. I have tried for some time to make ISTA P work to no avail. Diag Tools was amazing, professional and accommodating. Can’t thank them enough! Highly, highly recommended

10 January 2026
Unprompted review
Rated 5 out of 5 stars

ISTA Setup

I needed some programs setup on my laptop and they were able to do it and were a great help. Will definitely use them again.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Purchase another product from this company. No issues with them at all. Fast replies and the easiest instillation since it is all done for you! Will definitely continue being a customer to them.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Review title

Review title
Excellent service – fast, professional, and reliable
Review text
I had a very positive experience with this company. Everything was handled quickly and professionally from start to finish. Communication was clear and timely, and I always felt informed and supported throughout the process.
The team was helpful, knowledgeable, and genuinely willing to assist. The service met all my expectations and was delivered exactly as promised. It’s clear that customer satisfaction is a priority for them.
I would definitely recommend this company to anyone looking for reliable and high-quality service. I will gladly use their services again in the future.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Best software to diagnose your vehicle

Best software to diagnose your vehicle. I got it download, install over the air. Best choice ever compared to installing it on your own and will take time to figure what to install. Thank Diag tools solid service!

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Great tech support

Great tech support. I recently used their services, and I was happy with their turnaround time for servicing their installation. I would highly recommend them to other techs.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service…

I have recently used diag Tools services and was amazed by how quick and efficient the service was. I highly recommend them and will definitely use them again in future if needed. Keep up the good work.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Fast, Helpful, and Professional Support

I recently purchased WIS ASRA from Diag Tools, and I couldn’t be more satisfied with the experience. The team provided excellent support throughout the process, offering clear guidance and incredibly fast responses to all my questions. Their professionalism and efficiency made the entire transaction smooth and stress-free

21 November 2025
Unprompted review

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