DHL Reviews 244

Worst posting experience in my life

The couriers called me to come to the door and take the time but they left less than 2 minutes without calling again. I called them to rearrange the delivery, and customer service confirmed to send the package two times but they didn't. Finally, I got my package after calling many times.

My package was able to get shipped from Singapore to auckland in like 2 days. Now it gets to auckland its been chilling for 14 days doing absolutely nothing. Hire more people if you can't keep up with demand stop being cheap fcks.

DHL quoted me for delivery of items from London to Australia in 6-8 working days, collecting on Tuesday 9th November. DHL did not collect my items on the 9th November. The earliest I could rebook collection was the 11th November. DHL did not collect my items on the 11th November. I had to take the items to a DHL location on the 12th November. It is now the 29th November, 11 working days later, and the items have still not been delivered to their final location. DHL's communication has been poor throughout.

Express package (3-5 working days) ordered from USA to NZ. Took 3 weeks including custom clearance. DHL wrongly charged import duty & GST but never admitted their fault and as a result, delayed 3 weeks. Not happy and no apology received.

Courier companies in NZ are not known for their integrity. Delivery timeframes are "targets". The likes of NZ Post are happy to take courier charges whilst providing snail mail services during COVID.

DHL is the opposite. In my experience, if they tell you (via your online merchant) that they will deliver something on a certain day, a driver will come even at 7pm or beyond and achieve the delivery target. NZ based couriers? Gotta knock off by 5pm!

They also respect your property. I've never had anyone from DHL throwing my items or faking authorities to leave items. They always ring the doorbell and wait a reasonable period to allow you to collect the item (even for non-signature required items).

It feels weird to find it so refreshing to have someone just live to to their word. But in an industry where few care to and where many don't even apologise for breaking promises, they do stand out.

Your fortunes with them do vary a bit if your last mile delivery isn't performed by them but NZ Post as their agent. But that's NZ Post for you. Just try to believe that there's some greater power in this world and maybe he/she or it might look kindly upon that delivery.

Sorry i want to give -5 star but they dont have option..Dont rely on them for their needs. Fedex,fastway work more efficently in NZ....Dont use DHL for shipment

I have been waiting for 20 days for my parcel from South Africa to New Zealand. And still no parcel. I keep getting text messages that say "forwarded for delivery" but no delivery date. Tomorrow it will be a week later than the first estimated delivery date. We were willing to pay the large amount of money this shipment has cost us because we thought we will receive excellent service. Sad to say we were mistaken.

I've had nothing but great experiences with DHL. Super fast delivery and detailed tracking system. I've even had deliveries on Sundays which is crazy! I'm happy when I see a company uses DHL because I know there will be great service. Don't usually write reviews but I can't praise them enough!

I redirected my parcel before it even landed in NZ to their collection point, then they proceed to hand it over to third party delivery company, why give this option if you guys are just going to ignore it???
And now no update what so ever, why are parcel services so incompetent?
The online chat was also the most useless thing ever, they do not solve your issues, instead they just come up with all kinds of excuses and tell you it cannot be done. Yes you Victoria.

I had a outrageous experience with DHL. If you send any expensive product in the courier that’s it. It is a chance for them to get greedy and they start bargaining with you for the product you want it delivered. I have been asked three times the price of the product as customs charges and if you don’t pay it’s their product. You can’t even get product to origin country. And their customer service is the worst part to handle ( the worst customer service experience I ever had.)

Customs released my parcels 10 days ago, but because DHL change tracking number when it arrives in NZ, which sounds ridiculous, they are holding my parcels until customs amends release document until they change document to new tracking number. They have agreed the parcels are mine and all duties have been paid, but refuse to release of my parcels.
What an utterly crap outfit. I'm trying to run my business and this is holding my production up. I don't care about star ratings, they get an F.

My supplier in Australia recommend DHL as he told me they are reliable. They are not reliable, they dalayed the delivery and contracted courier post to get the items delivered and until now items didn't arrive yet.

Really bad service. Email says arriving 5 pm, but they came the day before delivery day and attempted delivery in the morning. The website had no options for us and had to ring and talk to the operator for organising time next day after 10am. However, the person said not guaranteed although she would note it for me. Then, should I stay home all day for the parcel?

ABSOLUTELY TRASH!! Coming up on 2 months now that i've been waiting for my parcel to be delivered and STILL getting mucked around by being told it's still in the clearance process! Given all the info that customs needed weeks ago only to then be told customs wants to inspect it visually? That was last week. 2 weeks gone by and i'm getting no reply to my emails and still no updates to the tracking system. Can't even count the amount of times i've called up. The customer service people seem pretty helpful but then their probably just told to play along and act like their doing something to help but really doing FA.
What an absolute disgrace of a company with such a trash processing system! NEVER USE THIS COMPANY!!

Covid has been hard enough on business without lazy drivers who don't even attempt to deliver, every delay is lost money.

Like everyone else. The courier was not able to physically access the Receiver�s premises at the time of attempted delivery"

Its a business address... someone is always there during the day!

I pay what is a pretty high shipping price for priority shipping i expect the damn package to actually be delivered.

Very lazy drivers who say they attempted delivery when I call bs.
Always longer than original shipper says because of dhls slowness.
Terrible courier company.

Pallet came with boxes missing and ripped open, a long painful wait for the so called claim process with the usual "We Will update you" then You get some dude from dhl hk looking after* your inquiry,
As far as shipping job goes if customer paid for x amount of box to be delivered then any missing discrepancies should be compensated.
DHL seems to tolerate theft and complacency of staff so I recommend readers to look for alternative shippers instead.

Same position as everyone else by the sounds of things. Parcel is well past due date have been calling as the last update was that my parcel is sitting in Auckland customs each time I call customer service picks a mystery location for my parcell but assures me its not in Auckland as was checked off on the tracking? Been 2 weeks now not sure where im at with this still.

Anyone else notice every time DHL have a package for you, they notify you they 'tried to deliver package and no one was home' yet they haven't even been near your property? They seem wholly unconcerned by this practice.

I used to think DHL Express was great but the last two deliveries have gone to incorrect addresses. First was my neighbours house, second was an old delivery address which I had updated online at DHL but apparently their system didn’t pick up because the parcel was not yet in the country? Worse, the people I spoke with at customer service didn’t accept any responsibility. A simple
“We’re really sorry” would have gone a long way!