DHL Reviews 

4 weeks from L.A to Auckland?! This is unheard of during or before COVID. From another supplier, one week and not expensive - 1-2 weeks was my previous experience on this route. They waste fuel flying it to Germany - then it leaves there and no tracking for about two weeks, then re appears in NZ. It would be better if it sat in L.A waiting to get on a flight to Auckland. I have pleaded with the supplier to change their courier

Extremely bad customer service, cudnt understand simple instructions. Received several email that I can pick up from Auckland airport once payment done and no invoice provide than my stuff just appeared in Wellington. No truth provided. Only generic email send and the actual conversation does not seem to go through. Still hasn't received my stuff and had to deal with more than 15 ppl in DHL. Pathetic service overall. It's been more than three weeks yet again stuff not received. Was supposed to be received on 21 April and it's 10 may now.

Every conversation they keep requesting payment to be paid when it's been paid week ago. I had to pay$ 380.00 on top of every other expenses. Initially I was told it wud cost around $70 to $90. Still no explanation given or proper invoice showing details. Never dealing with them again.

Courier left a card saying a code would be sent to unlock box at collection point. 3 days later nothing…half an hour on live chat , two fruitless vsits to the collection point (at my cost) and still no parcel. I visited the Hong Kong mansion of the DHL regional Director years ago. They need to cut costs on perks and reinvest in customer services.

I recently had an extremely disappointing experience with DHL while purchasing an umbrella online. They repeatedly asked me for the same ID copy for an entire week, even though I had already provided it. This not only caused a serious two-week delay in the delivery, but also frustrated me with their inefficiency.
Additionally, I am aware that there is no legal requirement in New Zealand for every parcel to be accompanied by an ID copy. This makes me question the legitimacy of DHL's procedures and policies. What's more, the umbrella seller informed me that their local DHL branch claimed I had refused to pay import taxes, which is completely false. As the recipient, I am only required to pay import taxes if the package's value exceeds NZD$1,000.
The inconsistency between DHL's European and New Zealand branches further raises concerns about the reliability and compliance of their internal security and screening processes. Due to this terrible experience, I cannot imagine ever using DHL again and would not recommend their services to anyone.

NOT RECEIVED parcel sent on 4th April via DHL europost from Germany to NZ - still not received - tracking information is useless - customer service is of zero help
parcel sits in Germany for days on end with not further updates
DHL NZ is just as bad - not interested in helping
I would not recommend DHL

As a long-standing customer of DHL for the past 6 years, I am writing to express my disappointment with DHL Express NZ. I experienced a delay in payment to DHL of total $1500NZD in February due to importing a large quantity of shoes into New Zealand. It was a temporary problem. However, I informed DHL that I would wait for the shoes to arrive before paying, and I kept my word by paying in full once they arrived. Additionally, I had 25 orders to ship that were previously clogged as pre-orders since December.

Despite my efforts to resolve the issue, DHL closed my account and has refused to reopen it. This decision is particularly concerning, given that I have spent $38,942.75NZD annually for the past 6 years with DHL.

DHL's suggestion of using direct debit to clear the outstanding balance did not seem like a genuine solution since the availability of funds is a crucial factor. It is disheartening to see that large corporations like DHL are not in tune with the realities of small businesses.

Although paying invoices on a weekly basis may be a better option, DHL has not provided me with this option. Instead, they decided to close my account abruptly by saying that $1500 nzd delay in payment is
the stability and financial risk for DHL.

Unfortunately, despite my contributions, I feel that I've been treated unfairly recently.

It is evident that they do not value loyal customers.

None of our parcels ever get past the depot once they reach NZ from America. They are ruining our business single handedly.

Why do you use Aramex in NZ? You are a worldwide company, why don't you use your own subsidiary, DHL Express?

NZ Shipping times have increased considerably. Once upon a time, DHL would hand off packages to NZpost and within 12-24 hours they are delivered. Well, now - Its changed... Packages now sit in auckland for a few days before going out to regions for delivery.

We don't pay for packages to sit in your warehouses, DHL/NZPost. We pay for the packages to be delivered.

Most useless delivery company there is.
Apparently DHL has its own Customs department which is operated separately to NZ CUSTOMS pretty sure that would be frowned upon, if not bordering illegal.
Also they do not talk to or converse with NZ CUSTOMS even after multiple phone conversations with the team at NZ CUSTOMS who assured me all the details of Clearance and Payment were forwarded to DHL as the package I received was over the $1000 threshold.
Honestly the incompitance of DHL is beyond belief 1st and last time using them, don't bother using DHL period.

Worse ever courier to use. customer service department is more worse makes up a story every time I call. will not use then ever again.

My parcel arrived in NZ on 11 December 2022. It has not moved past "arrived at facility". DHL tell me something different everytime I call and fob me off blaming customs and NZ Post. The customer service is non existent. I will never use DHL again.

Had to buy a new tablet urgently - shipped from Sydney everything went well until ...... - the wellington courier from purgatory called me to arrange re delivery about 430 PM on 4 jan 2023 i leave work early to collect the package at home i call the courier at 530 pm he was too busy so took the package back to wellington airport great i call DHL CS they say , when would you the package ? i say YESTERDAY big complaint file it might arrive at a Petone collection point 6 Jan or 7 or 8 or 9? DHL CS is very polite the courier is a troglodyte

DHL was used by a company in Hong Kong to get my parcel to New Zealand. The updates along the way via the app and email keep you informed all the way including customs check in Auckland the delivery to Christchurch was quick and when the parcel was handed on to NZ Post for Rural Delivery both kept me informed of the delivery progress. Parcel left Hong Kong Tuesday delivered to me Saturday. Thankyou DHL and NZ Post

I purchased something online from Australia (in the week leading up to Christmas I might add). I opted for DHL express shipping as it was only a few dollars extra and I really wanted this item to arrive before new years, but didn't have high hopes as everything seems to get stuck processing in Auckland. I was very pleasantly surprised when the item arrived to me in Hamilton within 24 hours of being shipped from Aus! Much appreciated.

DHL service is pathetic! The driver lied twice and pushed the random message “we tried to deliver but no one was home’. Ringing their main office and querying was not much help either as they tried to cover up. This message was sent twice in a week making us feel like we were stupid and not hearing the door bell. They admitted that the driver didn’t have enough runs in the area so didn’t deliver! Further delaying my parcel. Reported to the supplier about DHL service. Please stay away from this company as their service is like a 3rd grade !!

Delivery guy Atul is very nice and handled my parcel with care. thank u so much!

My parcel was stolen.
They did ABSOLUTELY nothing really to help me with it. Do not use this shipping courier as they are extremely unhelpful I was notified that my package was in her mailbox and if I hadve been maybe I could’ve gotten to the package in time it wouldn’t have been stolen. They basically told me there was nothing they could no longer help me with.

We are waiting for something important to be delivered. They don’t have the courtesy to press the good damn bell! The driver just drive by and see a quiet house and leave? No tracking or whatsoever. F this inefficient company! It’s been twice and we are literally at home tracking, clicking on the link without any updates, only to receive a message with failed delivery attempt. Maybe the want us to sit outside the house the whole day and place down a red carpet for them to arrive with our parcel? How can such a big company train such pigs in this service industry? Is it a country thing?

Another failed shipment!!! I don't know to whom to complain because they are covering each others mistakes. my parcel was never been delivered 3 times I was home and there is no👆one comes to knock in door. since I can't redirect it on website I had to be very patient about all this. Only if I knew the company who sent me parcel was using DHL I would 100% cancel my order and to be honest I'm sick of (free delivery scheme) because you don't know what company they are using. DHL again shame on you!!!