Hi Micheal,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. However, we would like to clarify a few important points to provide full context.
Firstly, the initial delay in delivery was due to the payment being received after the weekend via bank transfer, which unfortunately is outside of our control. Despite this, we worked to process your order as quickly as possible once funds were received.
Throughout the process, our team provided step-by-step guidance and support. However, there were multiple instances where account access issues arose due to incorrect handling of login details and platform requirements. Even in these situations, we still went ahead and provided a replacement ad account at no additional cost as a goodwill gesture.
Regarding the restriction issues, it’s important to note that Meta’s policies and verification systems are independent, and restrictions can occur based on various factors beyond our control. Despite this, we made multiple attempts to resolve the situation and assist you.
Most importantly, although the assets provided were affected during usage, we still issued a full refund, which reflects our commitment to fairness and customer satisfaction.
We take feedback seriously, but we also strive to ensure a balanced and accurate representation of events. Our goal is always to support our clients in scaling successfully, and we remain committed to improving our service and communication.
— DFU Media Team