Deximu Reviews 63

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were let down by their experience overall. Many people reported unexpected payments and subscriptions, often for £39.99, which they did not intend to sign up for. Customers frequently mentioned that these charges appeared after attempting to use legitimate apps or websites, particularly for parking or streaming services, leading them to believe they were interacting with the intended service. Reviewers found it difficult to manage or stop these recurring payments, and some had to take measures to prevent further deductions. The company's website and app were often criticized for being unhelpful or inaccessible when trying to resolve these issues.

What people talk about most

Payment

Customers had negative experiences with payment, reporting unauthorized charges of £39.99 from an unknown... See more

Price

Clients share negative opinions on price, with many reporting unauthorized charges of £39.99 from their... See more

Website

Consumers find the website to be a source of significant dissatisfaction and concern. Many reviewers report... See more

Subscription

People report negative experiences with subscriptions, often finding themselves signed up for services they... See more

Application

Users describe negative interactions with apps, frequently encountering what they perceive as scams. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Beware of this company. I just noticed 0.01p was taken out of my account. I immediately knew this is trick fraudsters use to check if there is sufficient balance in the account. Fortunately, I had min... See more

Rated 1 out of 5 stars

Taking money from us when we haven't signed up for anything. The first time I didn't notice because we were preparing for a holiday but then there were two amounts on the same statement. So, straight... See more

Rated 1 out of 5 stars

They've stolen £39.99 from my Lloyds business account. I'm chasing this up. This is an absolute disgrace. They are based in Reykjavik (allegedly) but their WHO IS data is 'redacted for privacy'. Th... See more

Rated 1 out of 5 stars

This company has twice taken £39.99 from my cash card without my permission, the charge appearing on my transactions without any action on my part. I contacted their customer services and they cancell... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

63 reviews

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Rated 1 out of 5 stars

Complete scam

Complete scam, pop up when trying to order a legit app on playstore so they need taking down pronto. Luckily my bank caught it but now need a new card issued. Someone do something about these hacking thieves.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company, 39.99 out of the account. Looks like this is happening to quite a few people. The banks need to talk to each other to ban them

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

If it was possible to give 0 stars I would. They just withdraw cash even if it is a big mistake and I cancelled everything in time. They won’t pay you your money back or reply you mail. Stay away from this company

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Take money for nothing.

They charged me for a service I neither wanted nor requested. They then charged me a month later! I have had the credit card company put a block on. So I have lost 80 GBP for nothing.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

1 star because there's no option for no or negative stars

1 star because there's not an option for nil or negative stars. Beware Deximu whose merchant ID with my bank is Global Direct Solutions so to err on the side of caution, best avoid GDS too. I tried to watch something on U, formerly UKTV Gold, via their streaming app on my TV and got a message to scan a QR code or visit their website as (I paraphrase) my account needed refreshing or resetting or something. I visited the website and followed the instructions and was asked for my debit card details, I hesitated but could see that I would be charged 0.00 and thought that maybe U wanted my card details in case I should later choose a paid subscription. I went ahead and added my card details and was put through to a page welcoming me to Deximu - a company of which I had no knowledge. I immediately contacted my bank's fraud department and reported this but was advised that Deximu was probably just a subsidiary of U as these companies often use subsidiaries for processing subscriptions - this and the fact that I'd seen that I would be charged 0.00 put my mind at rest. Today I notice a £39.99 charge from Deximu in my pending transactions with the bank and have had to spend quite some time raising a debit card dispute and have been told that the bank can't guarantee the outcome until Deximu responds.

At best Deximu's approach is sharp practice and at worst an outright scam. I have contacted U to find out what their relationship is with this seemingly very shady company and await a response. I will, of course, mount a complaint with both companies if this matter is not resolved satisfactorily and escalate to Ofcom and / or the ASA if necessary. My view: AVOID, AVOID, AVOID

3 July 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam,I get directed to this…

This is a scam,I get directed to this site to pay a parking charge. Only after the card details input it became clear it was not the parking fee,despite the barcode on the parking ticket taking me to this page. Try to cancel in line always shows error

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Contacted my bank as I had two…

Contacted my bank as I had two transactions of £39.99 taken out of my bank, I had no idea what the company was on my bank statement or what the payments even were for! I tried googling the name on my bank statement but nothing came up. Checked all my emails, subscriptions and could not find any record/ receipt for what these payments were for.
My bank said the initial payment had been authorised through my online banking app, but that it was showing as £0.00 so stated I likely signed up for a free trial of something but wasn’t told this would automatically become a subscriptions. I have no idea what the free trial was or what I signed up for….by bank cancelled this and today I recieved an email from “deximu.com” saying my subscription is cancelled. However this is the first email I have received, and I still have no idea what this subscription was even meant to be for!

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Thieves and scammers

Thieves and scammers! Fortunately my card declined payment as they thought it was suspicious but not before two payments for £39.99had been taken. Rot in hell you thieving bàstards!

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Would have not given any stars as this…

Would have not given any stars as this company cons you out of subscription 39.99, without authorization it will tell you to put in card details but you will not be charged for a trial but then straight away the money is going out of your account and will do unless you unsubscribe stay away

26 June 2025
Unprompted review
Show reviews in all languages. (63 reviews)

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