I cancelled my order and have yet to receive my refund.
I ordered and paid for a TV with a delivery lead time of 3 - 5 days. I placed the order before I travelled to Spain to allow Devoraprecios adequate time to deliver my TV which was 8 days which was beyond the 3 - 5 days that they committed to. 2 days before I departed Spain I still hadn't received my TV so I sent a message to the Help Desk and they confirmed it would not be possible to deliver the TV before I departed Spain which gave me no choice but to cancel the order. They told me their would be a charge for sending the TV back from their warehouse to the supplier which I disputed. That was on the 7th December and it is now the 20th December and I still have not received my refund and everyone is ignoring my e-mails. I have requested a call back but nobody calls me. It was an expensive TV and I am now at my wits end because their is no way of calling them.
Reply from Devoraprecios
Estimado cliente,
Sentimos que haya quedado insatisfecho sin embargo le informamos que su pedido se iba a entregar en forma y plazo ya que se indica un plazo de 3 a 5 días LABORABLES. Usted compró el día 30 de noviembre y el 6 y el 8 eran festivos, días en los que la agencia de transportes no trabaja. Por lo tanto el pedido iba a llegar en el tiempo establecido. Como su pedido cuando usted quiso cancelarlo ya se estaba en tránsito, esto supone que necesitamos que llegue a nuestro almacén de vuelta de manera correcta para devolverle el dinero. Por lo tanto, ya se le devolvió el dinero. Un saludo
