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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and professionalism. Many people appreciate the exceptional customer service, noting the team's willingness to go the extra mile and their polite, understanding approach. The user experience is frequently described as smooth and efficient, with quick response times being a significant positive. Consumers particularly value the convenience of home visits and the clear explanations provided by the technicians. Reviewers are impressed with the promptness of the service and the effective resolution of their issues, often mentioning that their devices were repaired quickly and returned in perfect working order.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the team for being polite, helpful,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process seamless, with... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my desktop computer from Device Doctors on recommendation from a family member. Since then I have enjoyed using it with no problem until invaded by a scammer. A visit from one of Device Do... See more

Rated 5 out of 5 stars

Graham and his team were friendly, professional and managed to collect, fix and return my laptop within a week - got all my files back and it's working perfectly. They're incredibly efficient and trus... See more

Rated 5 out of 5 stars

Available to help as soon as I made the call. Expert was absolutely excellent. Took away all the stress & resolved the issue in an efficient & timely manner. How nice to be able to contact a helpful p... See more

Rated 5 out of 5 stars

Device Doctors give a Great service , prompt, helpful in every area, from supplying a PC to setting up, upgrading, and technical help and advice when and where needed. They are always willing to go... See more


Company details

  1. Mobile Phone Repair Shop
  2. Cell Phone Store
  3. Computer Repair Service
  4. Computer Support and Service Company

Written by the company

Device Doctors are a mobile, tablet and computer repair service that are changing things. Instead of having to go all the way to the shop, we come to you in our fully kitted out van and can repair any problems that you may have on site. We believe in that the work we perform will not be beaten on quality. If you have a broken device, send us a message or book online on our website. We’ll have you texting in no time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

304 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Device Doctors are great

Device Doctors are great. I have had to use other services in the past but didn't like being patronised.
Dan came to me, punctual, polite & very knowledgeable & we went through the whole system, putting wrongs to right & streamlining the whole system. No sharp intakes of breath or complaints.
Dan I hope I don't have need to call you again but if I do you will be very welcome.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. Did exactly what they said they would in a timely manner with a smile. Even delivered my iPad back to me. Can’t recommend them enough. Thank you

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent confident service

Darren was a polite, knowledgeable unfortunately gave him an issue that he hasn't had before with my new iPad 6. I was so so happy that he able to solve the problem and I was back in the 'living'!

Thank You Doctors Device and Darren.

10 February 2024
Unprompted review
Rated 4 out of 5 stars

Good aftercare service

The computer expert was able to fix my wife's Alexa, but not retrieve my old e-mail account. He asked me to buy a better microphone. Some days later the local controller was able to check my computer remotely and restore the audio.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

MacBook Air Screen Repair

Amazing service today from Brandon, thank you very much!! All done in less than an hour, super conveniently coming out to the house. If we need help, I know exactly who to call in the future.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Chichester branch

Chichester branch they came and pick my pc up and they where bang on time within the time slot nice friendly guys and always in contact great service

8 February 2024
Unprompted review
Rated 5 out of 5 stars

I've used Device Doctors on two occasions

I've used Device Doctors on two occasions and was impressed by the speed of their response to my emails and my voice messages. Communication is excellent. For example, having made an appointment I was kept informed about the time Dr Dan would arrive. Having always used Android tablets I needed guidance on how to set up and use a new IPad Tablet bought from the DD. Dan was very patient when explaining the key points more than once. I also needed advice and guidance on setting up and using a new Smart Printer. I'd highly recommend the company

20 February 2024
Unprompted review
Rated 5 out of 5 stars

What a great team so lovely and kind

What a great team so lovely and kind, nothing is too much trouble and so very patient when having to explain something lots of times before it sinks in. You get a time slot and they let you know when they are on there way how long it will be before they arrive. You cannot ask for more. They are all so very very skilled in what they do.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service, highly recommended.

As someone with little technical knowledge and a manual disability I needed help with the replacement of my phone when it died.
All the people I dealt with at Device Doctors were wonderful, they were knowledgeable, understanding, friendly and helpful.
Thanks to them I had the easiest, stress free transition to a new phone I've ever had.
I highly recommend them.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

The Doctor…

The Doctor who paid a visit was most courteous. Efficient in his work and offered to connect our Ring security system which was an added bonus. To cap it all, due to the fact we hadn’t taken the hour booked we were given a discount.
I have used the service before having iPad screens replaced. Can definitely recommend to family, friends and any reader of this review.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

amazing company

device doctors were quick and easy, made me feel very safe and at ease by keeping me fully updated. communication is key and these guys are great at what they do. for a person with mobility issues having device doctors provide this service is wonderful.

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick and very reasonable price. Great communications from start to finish.
Can't fault it.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Hassle free repairs

Tom and the Team at Device Doctors offer a friendly and professional approach to resolving all issues and at a reasonable price. They offer a mobile service and came to us to repair our laptop which means the repair is done that day. Excellent service and highly recommended.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Never fail you when you need them

No hesitation in contacting the Doctors. Planned appointment. They arrived absolutely on time. Discussed problem, lack of our knowledge we were sure was the problem. Explained in our language, non computer literate! Doctor that was here from the team went through it all with us. He never made us feel anything but right to get their help. Got us to understand, got us the absolute outcome, made us feel good about our non computer knowledge! All in all the Doctors have previously fixed hardware, they can do that in the DD van, they can educate us,in our non PC terms! What is better than that? They are as respectful of our home and just as importantly our needs are sorted. Well worth the price, never failed to accommodate our timetable. Dr Tom great team, great selection of engineers and even great humour! Take care all.

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Huge thanks.....

Thank you Tom and Dan for your amazing and efficient service. Device Doctors were able to sort out and replace the screen on my i7 within 30 minutes of my call. They use good quality replacements and I've been given a years guarantee rather than the month or so I would have been offered at other places. So pleased I've found you. Thank you again.

12 January 2024
Unprompted review

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