Detective for a Day Reviews 619

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the engaging and immersive user experience, finding the games fun and well-designed for an enjoyable evening. Many highlight the good mix of physical and digital elements, making the experience feel realistic and interactive. However, some people were dissatisfied with the order and delivery process. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months. There were also instances where orders arrived incomplete or in multiple packages, leading to unexpected customs fees. Additionally, some reviewers experienced a lack of communication and slow response times from customer service when issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the engaging and fun... See more

Order

Reviewers highlight negative aspects of order experiences, with many expressing significant dissatisfaction.... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many report extremely long shipping... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the game... See more

Response time

People report negative experiences with response times. Many customers express frustration over a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received this game as a Christmas gift from my sister that knows I love board games. I'm 34 and I'm used to difficult games in general, and certainly I'm not the best user for this game (t... See more

Company replied

Rated 4 out of 5 stars

We played in 6 and it took us two hours and a half to solve the case. At the beginning of the game, we felt a little overwhelmed by the amount of documents and spent most of the time looking through a... See more

Company replied

Rated 4 out of 5 stars

It was very good, with a lot of information. It was immersive, we spent 5hours (over a dinner party) on it! The four of us enjoyed ourselves, I think four is ideal. It was a little hard to sort out b... See more

Company replied

Rated 3 out of 5 stars

I ordered (around 2 weeks before Christmas) a bundle expecting it to arrive for Christmas, which it didn't. The bundle arrived as 3 packages, on 3 different days and even though shipping was free, I... See more

Company replied


Company details

  1. Hobby Store

Written by the company

We make realistic murder case files that you can solve at home. Available in 8 different langauges!


Contact info

3.7

Average

TrustScore 3.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

It was so fun

It was so fun! So worth it to gather up with your friends and solve a mystery. 10/10

29 May 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend it

100% recommend it, the game was super fun, me and my boyfriend solved it in ish 4 hours. We had some issues with the delivery but the customer service was amazing, they replied super fast and helped us right away! Now we’re waiting for a new game!

28 May 2024
Unprompted review
Rated 5 out of 5 stars

I missed the notification from our…

I missed the notification from our custums office and they sent my package back to the sender. After i contacted company (Detective for one day) they responded quickly and kindly agreed to send the game once more without any additional costs.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Quality

This is my second time ordering a product and their customer service excellently describes their the products provided, QUALITY!

27 May 2024
Unprompted review
Rated 5 out of 5 stars

The games are brilliant

The games are brilliant. Well put together and thought out. Customer service is fast and efficient. I'll keep buying their games as long as they keep making them.

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Really fun

Really fun! We needed a few hints - but were always close. I think we played like 4 hours or so :)

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Perfect 🙏🏻

My boyfriend and I got the game for a fun date night- it was SO MUCH more than fun. Its so interesting and you just get sucked into the whole story. Wonderful job, 10/5 stars.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

All of their cases are very intricate…

All of their cases are very intricate and well thought out and are very fun.
The team itself are also very responsive and warm. One of our packages didn't arrive and the team sent me a new one, free of charge and helped me all throughout the process of receiving it.
Would recommend

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Awensome possum

Awensome possum! Great game to play. I had a lot of fun and I got all the different cases. Will got more as soon as they get relased!

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Superfun

Superfun - we solved the mistery with our two teenagers and they enjoyed it as well and were involved from start to finish. Worth a repeat (with another case, of course).

7 May 2024
Unprompted review
Rated 2 out of 5 stars

Forgotten

Forgotten

Only after I contacted the company did they tell me there was an issue with shipping. Someone from the company should have reached out to me to explain the issue.

I paid the money and waited and waited, nothing would have been done if I didn't take initiative and reach out first.

1 May 2024
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Since we don't have tracking on packages to Israel, we did not know the package had not arrived until you contacted us, unfortunately.

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