detail.com Reviews 173

He was thorough and I'm excited!😊 Happy with the professional work and very kind to talk to!!

Excellent service. Car cleaned and exterior paint refreshed and tires major improvement. Fair price. On time.

Excellent service! My car looks brand new and it's super convenient as they come to you.

Had two vehicles detailed yesterday by David, wonderful job was done. Will definitely utilize them again.

Worst service ever!

I called and made my appointment 2 weeks early. I had a business trip coming up and wanted to make sure the car was cleaned. However, after multiple last minute cancellations I find myself out of time and up against the day I must leave for a business trip.

Detail.com offers and sells cleaning services during the winter.

As such, I booked an interior cleaning only. Despite it being interior only, the lackluster employees at detail.com instead of actually working with me to get the services they contracted to deliver performed, the detail.com employee decided to inform me of what the freezing temperature for water is. And did so in a very snotty manner.

My point is this do not sell services that you have no intention of fulfilling.

Do not charge people for services you do not deliver.

Stop hiring people that don't care about their jobs or the people paying their salaries through patronage of detail.com.

If you make a commitment keep it and do what you say you're going to do.

That's pretty much rule number one in business.

Detail.com does not do this. In my recent experience detail.com is not worth your time or effort and definitely not worth the frustration and endless amount of time you will spend trying to reschedule and get the service you pay for delivered.

Caveat Emptor -
BUYER BEWARE!

Adding to my review following a response from detail.com.

Detail.com sent me a text and an email.
In the text that they sent they offered me a 30% discount and in the email they sent they offered me a 20% discount.

Whie it is a kind offer in an attempt at damage control, it further proves my initial point about this company being disorganized and incapable/unwilling to fulfilltheir business promises to their customers.

The multiple last minute cancellations all cited cold weather and it being unsafe as the reason for not fulfilling their promise and commitment to deliver the service they scheduled and I purchased.

While I understand this and it makes sense on the surface it is important to note that the services I scheduled were interior only.

It is further important to note that I myself have worked outdoors in January temperatures in the north and I still had to go to work everyday and perform my job duties.

Furthermore why schedule and book an appointment in January if you unwilling and/or incapable of delivering the service in normal January weather in Brewster, New York.

Furthermore, within an hour of detaile.com canceling the alreay rescheduled appointment at the last minute AGAIN, I was able to call another interior car cleaning service and was immediately able to schedule and the interior cleaning of my vehicle.

They completed the interior cleaning services within an hour. They did a spectacular job, too! Even with it being January.

They were grateful and thankful for the business.

Instead of MAKING EXCUSES about why they COULD NOT PERFORM the requested services they they made the commitment to do the work and did an excellent job!

This only further demonstrates the completely unacceptable manner in which detail.com addressed my request for service.

On top of all the frustration I had to spend an hour of my time cleaning up the mess that they made when they booked an appointment they had no intention on following through and delivering the service on in January, given the normal weather patters.

It adds insult to injury when The reason I booked the appointment with detail.com in the first place was to take advantage of the convenience their services offered, as marketed and advertised on their website.

In the end all I got we're lame excuses about why they couldn't perform the work instead of solutions on how we they were going to deliver the service they agreed to perform.

After this experience I have no plans on using detail.com in the future for any reason.

And where is the CEO of detail.com in all of this?
Well there is no CEO of detail.com and that's part of the problem. Because no one is responsible no one is accountable. Given this I can see why they're operating model is in such a shambles and that's why their services are unable to be delivered.

I offer this review In an attempt to spare others the frustration, disappointment, and waste of time attempting to schedule and receive services from detail.com that I experienced.

CAVEAT EMPTOR!

Jamal did an amazing job. I was stunned at how good it looked.

Unreliable. This is just a glorified scheduling service. They have no control over quality or reliability. After receiving multiple confirmations nobody showed up!

Tech arrived on time, and did such an amazing job, i was shocked. My car looked better than when i bought it.
Definitely recommend !!!

This was a really disappointing experience. I was scheduled to have an appointment with Detail.com and they give you an arrival window of three hours. Mine was 8am - 11am. I watched the tech pull out of my driveway as I was pulling into the driveway at 8:02 AM. Without so much as a phone call, we made eye contact, I was waving them down trying to let them know they were at the right address, and they proceeded to just leave. I know I was late, but by two minutes? With such a wide window of arrival, you would think that the tech could have waited just two minutes. The company itself claimed they called me, which they did, but two hours after the fact. The tech made no effort to contact me. I’m just glad I didn’t pay for anything beforehand. DO NOT USE THIS COMPANY!

It hands down the best detail job I’ve ever had done to my cars. I would highly recommend this company to anyone!!

I needed an emergency detailing of my car interior- booked online with detail.com but was skeptical since it was a Saturday night. They responded they would be to me between 10-1pm the next day. They arrived at 10:30am and did an amazing job. The detailed Sam, was so thorough- I couldn’t be more pleased!!!

Made this old weathered car look like new. Mr. James did a complete transformation. Highly recommend!

I had detail.com, come to my house to clean my 2019 27 foot toy hauler that’s been sitting for about three years untouched. It was definitely a mess. Three gentlemen showed up spent about six hours here cleaning it out inside and out. They did a fantastic job. Thank you so much.

Looks like a lot of people left positive reviews, but my experience was anything but. Set up a detailing and was given a time frame between 10:00 and 1:00, which was enough time to have it done before I had to leave this evening. Got 3 different messages from them, and each one pushed the wait time out further and further until it made it so I had to cancel. When I made the appointment, the site questioned if it needed to be done this exact day, I answered yes because it needed to be done before tomorrow and their site had no problem booking it for today. So tomorrow my car won’t be as nice as I wanted it to be. I’m so disappointed in how this was handled.

We just had an older vehicle detailed and we could not be any happier with the results! Jamal did a fantastic job of not only detailing the car, but showed such patients and compassion in dealing with my elderly sisters! I highly recommend not just the company but Jamal! Thank you!

My car looks better than it did when I drove it (brand new) off the lot a year ago! This is my third or fourth time using detail.com over the past few years, and I can't say enough great things about it. The quality is excellent and the technicians are too.

My daughter in law in Boston told me about detail.com -she uses them often.So my son decided to try them in Arvada , CO, and is having them for a second time tomorrow. I decided to try them and had them do our 2 cars today . I am very pleased . The technicians were on time , very polite,& did a great job on both cars. We will definitely use detail.com again.

My experience with Daniel was incredible! I am a “detailed” person and appreciate true and complete services. He was timely, fairly priced and did an amazing job! I will definitely use them again and will spread the word!

Amazing service! Thorough clean from top to bottom, inside and out. The attention to detail was beyond expectations.

So first off, I’m a very busy person and don’t have time to double-check every detail. As a small business owner, I understand mistakes can happen, and I trusted the job was done correctly. The issue with the cleaning I can understand, but leaving my driveway with a bunch of trash is unacceptable.

I even tipped $50 because I respect hard work — but part of hard work is taking pride in what you do, and leaving a mess behind isn’t it.