Destina Home Reviews 6

Reply from Destina Home

May 21, 2026

Thank you for your feedback.

We have checked our records thoroughly but we could not find any order associated with your name in our database. To investigate this further and assist you properly, please provide the order number, the marketplace/store name, and the name used when placing the order. Once we have these details, we will review your case and update you accordingly.

We would also like to clarify our return policy. Some of our products are made-to-order and are therefore subject to specific terms. For orders placed via The Range, cancellations or changes are not possible after 48 hours from order placement, as production and processing begin immediately. In such cases, and in line with policy, items cannot be returned after delivery due to a change of mind.

We always encourage customers to carefully review product descriptions, dimensions, and specifications before placing an order to ensure the item meets their requirements.

While we are always happy to help where possible, leaving a 1-star review without verified order details does not allow us to properly investigate or resolve the issue.

We remain ready to assist you as soon as you provide the requested information.

Reply from Destina Home

May 4, 2026

Hi Don Johnson,

Thank you for your kind review! We’re really pleased to hear you were happy with the price, fast delivery, and the product.

We appreciate your support and hope to serve you again soon.

Best regards,

Reply from Destina Home

Apr 27, 2026

Hi there, thank you for taking the time to share your experience.

We’re really sorry to hear that both the original bookcase and the replacement arrived with quality issues — that’s certainly not the standard we aim to provide. While we’re glad the replacement was sent promptly, it’s disappointing to know it didn’t resolve the problem.

Your feedback about the condition, assembly, and overall quality has been noted and will be shared with our quality control team to help prevent this from happening again.

If there’s anything further we can do to make this right, please don’t hesitate to get in touch with our customer support team.

Best regards,
Destina Home

Reply from Destina Home

May 21, 2026

Thank you for your feedback. We’re glad we could quickly replace the damaged door within a week and that you were satisfied with our service. We appreciate your support!

Reply from Destina Home

Dec 29, 2025

We’re sorry to hear that you’re unhappy, but we’d like to clarify a few important points for transparency.

First, this item was purchased as a sale product for £34.55, reduced from £78.37. The reduced price was clearly stated at the time of purchase.

Second, the coffee table was fully assembled before you contacted us. As outlined in our sales and returns policy, assembled furniture cannot be returned, particularly for change-of-mind or handling-related issues. This policy applies to all customers and is standard for flat-pack furniture.

Third, based on the images you provided, the item was not assembled according to the instructions, which explains the alignment issues shown. In response, we promptly sent you detailed assembly guidance to help resolve the problem.

Despite this, and although we were within our rights to decline further support due to the item being assembled, we still offered a 15% partial refund as a goodwill gesture, with the aim of reaching a fair resolution.

We always strive to be reasonable and supportive, especially when issues arise. For that reason, we are disappointed that our efforts—including a heavily discounted price and an additional refund—have been described as poor customer service.

We stand by our policies and the assistance provided, and we encourage customers to review product details and return terms carefully before purchase.

Reply from Destina Home

Nov 25, 2025

Thank you so much for your thoughtful review! We’re delighted to hear that you’re pleased with the quality and look of your new unit. The natural variation in the wood can sometimes create lighter tones, so we’re glad the note in the product details helped set expectations.

We’re sorry to hear there was a small bit of damage on one of the pieces, but we’re pleased our team could offer a suitable solution and that the unit still looks great in your space. Thank you for your kind words about our communication and service — it truly means a lot.

We appreciate the tip about using a drill for assembly, and we’re sure future customers will find it helpful too. Enjoy your beautiful new piece of furniture, and thank you again for choosing Destina!