The Dessy Group Reviews 279

I was a bridesmaid at a wedding a few months ago. All the girls picked their dresses from the Dessy Collection at dressy.com, and ordered through our local botique. They were beautiful, but incredibly cheap. I paid over $230 for mine which was entirely polyester and snagged on everything, causing little tears and pulls in the paper thin fabric. All of our dresses arrived with discoloration, but it was too late to do anything about it. One girl received the wrong color dress. Instead of the paler blue she ordered, she got a dark navy dress. There was no way she could've gotten another in time for the wedding. I placed my order October 26 and the dress did not come until the end of December. I would recommend you use another company for the defects and lack of quality in the garments. I used this company another time for a different event and everything was much smoother, I don't know if it was because we ordered online and not through a boutique.
Over all:
Shipping takes a long time (2 months)
Low quality garments
Dye defects
Orders were messed up

If someone asked me about my experience with the Dessy group I would tell them to seriously reconsider their options. My 7 bridesmaids decided to use Dessy for the ease of finding a different style they liked and ensuring they were all the same colour, which is a very handy feature - if you get the actual dress you order.

Several different stores were visited and not only were staff rude but they were told to order dresses several sizes bigger so they would fit - one would assume the store lady would have the best knowledge about sizing so they were ordered. Luckily the returns policy is quite inflexible.

Another bridesmaid tried on and ordered the correct size dress, the tag read the correct size dress, but the one which turned up was measured and ended up being the larger size - despite the correct tag?? I now have 3 bridesmaids with dresses that don't fit, that won't be refunded and now must foot the large bill to have them altered so they even resemble a bridesmaid dress.

Another ordered a dress through a different store and - you guessed it - it arrived far too big! She has now paid to have it altered which cost nearly as much as the dress.

Ladies if you use this site PLEASE, PLEASE be careful, particularly with sizing. The online measurements are inaccurate and the ladies in the store aren't always the best person for advice. Make sure you read the returns policy because it will likely be the fault of the customer for whatever reason, even if Dessy sizing is misleading and Dessy employees give incorrect information.

So when someone inevitably responds to my review below I will be more than happy to provide you with order details, store name and location and the name of the lady I had dealt with. I have also sent in a complaint through the Dessy site.

I am absolutely shattered about the experience with Dessy and wish I had never dealt with them in the first place. What a way to start planning for our wedding

.....Response to Dessy reply below - No, she has not lost weight. She ordered a 10 and a dress with a size 10 tag arrived but once the dress was measured we realised it was actually a size 12, Apparently it is our fault that we ordered the correct size but the incorrect dress arrived - go figure. Oh and it gets better - NO REFUND!
I attempted to call the lady in the store and she was incredibly rude, and basically said she wasn't going to explain anything to me - too many people were involved. I had called to ask a question about the dress and colour options and that's the response I got - Really??
As for the other stores - yes the dresses were ordered to spec, the issue is the advice from the store lady, she tried to tell one of my bridesmaids (who is usually a size 12) that she should order a size 22 because she is pregnant. I appreciate you reaching out to the stores in question however perhaps a response directly to me would also be appropriate. My opinion of Dessy has not changed, in fact it is unfortunately more negative due to the conduct of one particular store lady. Between my bridesmaids there would have been over $2,000 spent on dresses and we are yet to find out how much in alterations. I will NEVER deal with the company again, and I actively encourage others to warn other brides about doing so.

Finding the dress was easy, but the dresses run 2 sizes smaller than their chart states. Also they give you a coupon, but it rarely pops up to be used. Also, the hems all need to be fixed because they are all not cut even or to the length described. you can clearly see they were not cut even or were done in a rush.

Size fits as specified.
Ability to locate item in store available.
Wide range of selections.
Prompt follow up and tracking.

I bought these shoes for my wedding day and was really excited to have cute, flats in the color I wanted. I read a lot of reviews on the shoe size being small, so I ordered a size 10, which is up from my usual 9 1/2 shoe size. I wore the shoes on my wedding day and they completely bruising both of my big toenails. My feet hurt so bad after the entire day in these shoes that I might as well of worn heels. It's been two months since the wedding and my toenails are still badly bruised.

In my experience these shoes were highly uncomfortable and for the price you pay Dessy should offer half sizes and a better exchange policy

The quality of the dress I ordered is atrocious and it is in now way clear that there cannot be returns or exchanged made on "hand cut dresses" whatever that means. My advice find is to find somewhere else to waste your money.

Zipper broke first time wearing it. Very temperamental. Other bridesmaids dresses had poor quality zippers as well.

I used a stylist and she was great. The service was great, everything showed up on time. I loved the garment bag and tote bag. So organized and polished.

I've never worn shoes less comfortable than these ballet flats. I would have returned them except I had to wear them as a bridesmaid. The shoes feel like they are made of cardboard, pinched toes, but were too wide. I normally wear 8 or 8w, and purchased an 8. They looked like children's shoes with the extremely rounded toes, and were wide on the sides- there was visible space between the sides of my feet and these shoes. There is zero support in these shoes. I took these off the second I could (post pictures). I was not the only one who felt this way - everyone changed out of these flats into different flats or other shoes. i would not recommend these for anyone.
The only positive I can say is that the shoes came with a protective cloth bag with handles which was very nice. The company itself was very good to purchase through.

When I initially tried on the dress the first time once it arrived the zipper did not zip up it was stuck in the middle of the seam. I informed Dessy and they said it was there defect and would fix it 2 days which they did.

The customer service end was fantastic but over all the dress is not work $230 the material to me is cheaper fabric. I also had to get it taken in which cost me another $95 so to me the dress and sizes do not match well.

I appreciate how attentive the staff were with my complaint on the zipper so thank you.

Fantastic!! Dress arrived on time, in perfect condition and exactly the specifications requested.

I measured myself on day of purchase and bought he size according to my measurements and according to the sizing chart. When I received the dress in the mail, was a good 2 sizes larger than what the measurements said in the size charge. I now have to make alterations. Speaking to the 4 other brides maids in the party, all said that their dresses were significantly larger than what they expected according to the size chart. Also I ordered a swatch prior to dress purchase and the swatch I received and the dress I received (which were supposed to be of the same material) were not the same exact material.
Never will buy from this site again. And 5 of us now need alterations.

Beautiful dress and I loved the style, but it was a pain to fit though. Online measurement numbers were not that helpful. I am 5'6", 132 pounds and measured as best I could. Not all areas will fit perfectly so be prepared to have it tailored if you'd like it to fit well in all areas. The other bridesmaids struggled with this as well.

I had spent months looking for a bridesmaid dress for a friend's wedding, I am a larger woman and so a lot of dresses from retailers you might go to first for wedding shopping all size down their dresses so a size that might normally fit me was suddenly too small, and with a larger bust even sizes that might have fit were a no go. So I was desperate when I found Dessy, their convertible dress seemed exactly what I needed and so I checked with my bride and made an order. The dress arrived after just a few days, unlike many other retailers with a wait time of several months for a dress, I was so worried about the shipping I even contacted Dessy Customer Service on a Saturday to see about expediting the shipping, I was replied to within an hour and after a little back and forth was told my dress had shipped despite the holiday weekend and it should arrive by the end of the week. It was such a huge relief to both find a dress I needed and to know I would have it in time for the wedding. The dress fit just right at the wedding as well, the convertible nature meant I was just as covered up as I'd like to be, and yet it still fit me bust and all. I was extremely pleased with my experience and I have already been telling everyone where I got my dress and how good my experience was.

The return policy and shipping costs of your company are extremely unethical. Its obvious you mark up the prices on things are refuse to take things back because people need your items for weddings. You don't care at all about your customers, and I'm sure your products are made in factories overseas where labor laws are nonexistent. I won't be recommending your company to friends.

I spoke with a customer service rep and shared my measurements asking which dress I should order. I shared concerns on price and how I wanted to try and avoid alterations, which is why I specifically reached out to a representative for help. I was told to order a six which I told them was larger than my normal size. I was also told to order a long because I am 5'9 and would be wearing heels.

I was shocked when I received the dress. As a strapless, it legitimately fell off my body when I raised my arms. I could fit my entire arm down the side of the dress, there was so much extra room around the just and waist. As it took so long to receive the dress and there is a strict no return policy I went straight to a tailor and spent $125 to not only tailor the sides but also remove the 7 inches extra fabric I was advised that I would need in order to wear heels with the dress. I literally spent money to remove the extra fabric I paid for on the dress.

Simply, I would never order from this website again and would never recommend anyone use it. I was a costly and frustrating experience.

I needed shoes for my friends wedding and not only were they affordable but I found a great clutch to go with it!

I ordered a size too small and the return was simple. I got my refund. I ordered the correct size and got it in no time. Very simple!

The online help was fast and right on target. I had size questions and they gave me great advice that worked. Dress came early and is exactly as expected.

I have yet to receive my refund for a pair of shoes I sent back. They were sent back unworn, in the original packaging. This was two months ago.

I ordered bridesmaid and junior bridesmaids dresses. The quality was excellent and they were stunning. They shipped in the timeframe I was given.