Desmond & Dempsey Reviews 

3,598
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 500 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the wonderful sleepwear collections. Customers frequently praise the exceptionally soft cotton materials, vibrant and unique prints, and gorgeous presentation boxes that truly elevate the unboxing experience. Furthermore, people often mention the prompt delivery services and the exceptionally helpful customer support team ready to assist with any questions. However, some customers also noted occasional sizing discrepancies and minor product flaws such as missing buttons or extremely thin fabric. A few people were also dissatisfied with slow customer service responses and experienced difficulties when trying to secure refunds or resolve delivery issues.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the exquisite cotton quality, beautiful... See more

Quality

People report positive experiences with quality, highlighting the soft and breathable cotton fabric as well... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick shipping times,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting prompt and helpful... See more

Order

Customers consistently note ambiguous experiences with order processes and delivery, with many expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took a week ... with conflicting messages about when and how delivery would happen ... obviously not D&D's fault; it's just difficult to send packages from Britain to Europe these days and I... See more

Company replied

Rated 4 out of 5 stars

Would have been better to make it obvious I was buying Pointelle shorts only rather than a set of top & shorts that I thought I’d bought. My partner was disappointed when it arrived so had to buy the... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the latest pyjamas addition to my D&D’s collection ♥️ The linen is beautifully soft & the design a striking collage 😍 All my D&D’s are cherished & without doubt perfect to live... See more

Company replied

Rated 5 out of 5 stars

I already had a dressing gown before receiving this latest item 'Loxodonta Print Chambray/red boxy top. I love the soft cotton material, beautiful colours and print. Also the fit and design is perfec... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

About Desmond & Dempsey

Written by the company

We make fancy pyjamas. But proper ones, you know? Hand-painted prints. Fine cotton. A tuxedo of leisure, if you will. A uniform to celebrate life at home.

They’re the sort of thing that can make everyday pursuits feel a little bit deluxe. We believe that proper pyjamas are to leisure what butter is to toast, a way of turning something quite ordinary into something quite magical.

It all started with women’s pyjamas. Now we make them for men and kids too, plus a handful of other snazzy things for around the home, like slippers, socks, and extra-deluxe robes.

Each collection brings with its prints. Each print is an artwork in its own right, inspired by travel and by life— Spanish palm, Greek myths, graceful tigers—hand-painted in our London studio. They’re printed onto organic cotton, hand-cut and sewn in Portugal. We then wrap them

It’s a product we’re proud of. Really proud of! Fancy pyjamas for unfancy things. A celebration of life at home.

Joel and Molly xx

SHOP NOW

Desmond & Dempsey

Written by the company

𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.
We always want our PJs to offer a sense of cosiness and ease, but this year—of all years—we want to take things up a notch. We believe that proper pyjamas are what butter is to toast. A way of turning something quite ordinary into something quite magical. We've been making fancy pyjamas since 2014. Our latest collection, LoveSleeps, has just launched. A collection that was inspired by a Monastery and a Temple, on an island off the coast of Naples - Ischia. Joel and Molly, visited in August 2024 for a long weekend and were so moved by the space, by the quiet and creativity that came from rest that our studio has created not only a new seasonal collection, but a new chapter and calling card for D&D: “and on the seventh day there was rest”. The collection pays ode to the heavenly parts of rest. The freedom it allows our minds. It’s also an homage to the summer days that we pray last forever but eventually become a dream. 𝘈𝘯𝘥 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘷𝘦𝘯𝘵𝘩 𝘥𝘢𝘺 𝘵𝘩𝘦𝘳𝘦 𝘸𝘢𝘴 𝘳𝘦𝘴𝘵.

Monogramming & Gift Wrapping On The House.

A personal touch (literally).

A personal touch (literally).
We offer free monogramming for all. Initials, emblazoned across a pocket. A practical, no nonsense luxury. Whether you’re buying for yourself, your crew, your mate, your man, your mother, if a bigger power move exists, we’re yet to hear of it. Our pyjamas come in a rather splendid box covered in leopards, secured in tissue with a free Sunday Paper to dive into.

SHOP PERSONALISED PJS


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(3,598)

497 reviews in the last 12 months

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Rated 5 out of 5 stars

Gorgeous quality pyjamas

Gorgeous quality pyjamas, beautiful packaging, what a joy!

27 April 2026
Desmond & Dempsey logo

Reply from Desmond & Dempsey

Hi Aisling,
Thank you so much for your lovely review! We’re delighted to hear you’re happy with us! 
Our team works so hard to bring the best pieces and service to you, truly means the world to us. 💛 
We hope your new D&D pieces bring you plenty of cosy moments.
Warmest wishes,
The D&D Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - they went above and beyond to help remedy a problem with my order in a speedy timeframe! The pyjamas themselves are very soft, lightweight and comfortable, with beautiful designs. I highly recommend Desmond and Dempsey!

16 April 2026
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Reply from Desmond & Dempsey

Dearest Madeleine, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Quick, easy, pro

I love the patterns
The gift rapping
Some i prefer the fabrics some less

15 April 2026
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Reply from Desmond & Dempsey

Dear Gili, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Everyday luxury.

I didn’t think loungewear could feel this luxurious until I found Desmond & Dempsey. The moment I put it on, I understood the hype — the fabric is unbelievably soft, breathable, and somehow manages to feel both lightweight and indulgent at the same time.

What really sets it apart is the attention to detail. The prints are stunning — bold, elegant, and effortlessly stylish — and the cut is so flattering without ever compromising on comfort. It’s the kind of piece you can wear all day at home and still feel put-together if someone knocks on the door.

Honestly, it’s elevated my entire “at home” experience. Whether I’m relaxing, working, or winding down in the evening, it just makes everything feel a bit more special.

This isn’t just loungewear — it’s a little daily luxury I didn’t know I needed.

15 April 2026
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Reply from Desmond & Dempsey

Dearest Onyetelo, 
We are so very glad to see your review. Thank you so very much. 
Your feedback means a lot and such feedback helps us grow and keep improving our product and quality. We put in a lot of effort from sourcing organic cotton, to designing, testing and delivering to you. We hope you get many more cosy sleeps in your D&D's. 
Hope to see you back for many more soon!
With great care,
Team D&D XX

Rated 5 out of 5 stars

Really beautiful

Really beautiful. Comfy to sleep in and doesn’t crease but also looks lovely as beach dress

13 April 2026
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Reply from Desmond & Dempsey

Dear Abigail, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much! 
Hope you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Beautiful pyjamas

23 April 2026
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Reply from Desmond & Dempsey

Hi Benjamin, 
Thank you so much for taking the time to leave us a review. We are so happy to hear this!
We hope you get lots of dreamy sleep in your D&Ds :)
Take care, the D&D team x

Rated 5 out of 5 stars

Ease of use and speedy delivery

Ease of use and speedy delivery

10 April 2026
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Reply from Desmond & Dempsey

Dear Michael, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much! 
Hope you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Amazing quality!

21 April 2026
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Reply from Desmond & Dempsey

Hi there, 
Thanks so much for taking out the time to write us a review.
Nothing makes us more happy than this as we put in a lot of effort into making these quality pieces for your leisure. Happy Lounging! xx
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Quality of the product and excellent…

Quality of the product and excellent customer service

13 April 2026
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Reply from Desmond & Dempsey

Dearest Hannah, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that our team was able to help you with your order. Your feedback means so much to us, so, thank you!😊
Hope to see you back soon. 
With Great Care, 
Team D&D xx

Rated 5 out of 5 stars

Great sleep shorts

20 April 2026
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Reply from Desmond & Dempsey

Hello Mark,
Thank you for taking out the time and writing us a review.
We are so glad to hear this as we put in a lot of effort and love into creating these pieces for you. 
Hope your D&D's keep you warm and hope we see you back for more soon.
Take care,
The D&D Team x

Rated 5 out of 5 stars

Lovely light linen pajamas

Lovely light linen pajamas

8 April 2026
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Reply from Desmond & Dempsey

Dear Mrs Audrey, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much!
May you get wonderful time lounging in these. x
Take Care, 
Team D&D

Rated 5 out of 5 stars

Gorgeous summer dressing gown

Gorgeous summer dressing gown. Absolutely thrilled.

20 April 2026
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Reply from Desmond & Dempsey

Hi there, 
Thanks so much for taking out the time to write us a review. 
We are so delighted to hear that you love your D&D's. 
Hope to see you back soon. 
With Great Care, 
Team D&D x

Rated 5 out of 5 stars

Simply best PJ’s

In the 40 years I’ve been wearing PJ’s never have I come across any like these. 100% comfort, softest fabric, delicious colours. I am a designer and the design is perfect from conception to finished product. Exquisite finishes, perfectly sewn seams and piping. And, if that wasn’t enough, the trousers have side pockets!! I’ve have just ordered a second pair of #402’s

17 April 2026
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Reply from Desmond & Dempsey

Hi there,
Thanks so much for taking out the time to write us such a lovely review. 
Nothing makes us more happy than knowing you love your D&D's as much as we do especially 402 collection which we created with much love and lots of reserach! So glad to hear this, thank you. 
Have lots of dreamy sleeps! See you soon. 
Take Care, 
The D&D Team xx

Rated 5 out of 5 stars

Fast delivrance

Fast delivrance. I have now 3 pyjamas from Desmond& Dempsey and I love them all!

6 April 2026
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Reply from Desmond & Dempsey

Dear Kristina, 
Thanks so much for taking out the time to write us a review!
We are so delighted to hear this. Thanks so much! 
Hope you get lots of dreamy sleeps and comfort. x
Take Care, 
Team D&D x

Rated 5 out of 5 stars

Great sleep wear

Great sleep wear. Opted for lightweight flannel this time. Very comfortable & helpful to those that get too warm in bed readily like myself. I'd like to see the size & cut of the Cuban style tops also offered in the more traditional styles as I find the sizing a little small for me. And please reissue the bandana set for men possibly in black this time. Should also mention that I was particularly impressed that D&D premium boxed packaging was provided with sales items. My other purchase was a gift & in doing this they greatly enhanced the presentation. I've always been very pleased with everything I chosen from D&D & I'm sure that won't change because if anything, the quality of garments is improving in my purchase experience over a number of years.

6 April 2026
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Reply from Desmond & Dempsey

Dearest Steve, 

We are so very glad to see your review. Thank you so very much. 

Your feedback means a lot as flannel is a new launch and such feedback helps us grow and keep improving our product and quality. We hope you get many more cosy sleeps in your D&D's. xx

With great care,
Team D&D XX

Rated 1 out of 5 stars

Hire more people for your customer…

Hire more people for your customer service and if somebody has a problem and is completely unsatisfied with your products, give them a refund. You act like a luxury company but you are not giving a luxury service. One of my pjs fabric is hard as a cardboard and the other lost 3 buttons already. Therefore I had a bad experience, your emails were misleading when I complained and when someone came to answer were not helpful.

30 December 2025
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Reply from Desmond & Dempsey

Hi Marcela, 

Thanks for taking out the time to write us a review. 

Sorry to hear about your experience. We can see all your communication has been replied to by our team. We are always happy to process a refund if you are not satisfied with the product if it complies with our returns policy. Our 402s are a thicker cotton as mentioned on website and different from our usual soft cotton. Sorry this collection did not work out for you. 

A member of our team will reach out to you so we can resolve this for you. 

Take Care, 
Team D&D

Rated 1 out of 5 stars

Can't seem to reply to this insane…

Can't seem to reply to this insane response which they are sending the pajamas back that were never worn, never washed, AND DO NOT FIT!

24 April 2026
Unprompted review
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Reply from Desmond & Dempsey

Dear Caren,

Thanks for taking out the time to write us a review. 

Sorry to hear about your experience. We take our quality checks very seriously for all returns made. You can always reach out to us on Customercare@desmondanddempsey.com on a new email chain if you are not able to send a reply back to any of our emails. Please do reach out to us with the details so we can look into this for you. 

Hope to hear from you soon, 
Team D&D

Rated 2 out of 5 stars

2 different pairs of pyjama trousers tore along back seam

Linen pyjama bottoms x2 split/tore alongside the back seam after 1 month and 3 months respectively. Both were a gift from my partner. Bought another pair of bottoms in one colour in a larger size to replace in case that was the issue (despite the original fit seeming fine), but the same thing happened to the new pair. I always washed on a cold cycle and we don’t own a tumble dryer. It seems like the fabric fibres are very weak as it’s not the seam itself that split but the fabric beside the seam.

If you look on eBay etc you see lots of linen pyjama shirts from D&D for resale but never the trousers - so my guess is that it is a common issue.

The aesthetic design of D&D stuff is lovely but there’s not any point in great aesthetics if the items do not last a reasonable length of time.

I wrote a review on the D&D site at the time but it was never published.

26 April 2025
Unprompted review
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Reply from Desmond & Dempsey

Hi Alex, 
Thanks for taking out the time to write us a review. 

Sorry to hear about your experience. This is not usual , very odd and we would love to get more information from you. Please can we request you to reach out to our team at Customercare@desmondanddempsey.com with the pictures and order details so we can sort this for you asap. 

Look forward to hearing from you soon. 
Team D&D

Rated 1 out of 5 stars
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Reply from Desmond & Dempsey

Dear Sarah,

Sorry to hear your disappointment. Sadly, we do not offer international exchanges at the moment as mentioned on our website. You can return and reorder!

We are working hard to introduce this option soon.

Take Care,
Team D&D

Rated 5 out of 5 stars

Impeccable

The service, packaging and product are impeccable. I love the designs and styling. The price is a little hard to swallow so I tend to only buy gifts for my wife. I wouldn’t buy for myself at this price point. As a fancy gift to soften the spouse is a no brainer

22 December 2025
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Reply from Desmond & Dempsey

Hi Jason, 
Thank you so much for the review. 
We’re really glad everything hit the mark and hope you’re enjoying your wife is enjoying her D&Ds. We would love to see you treat yourself to some too, you deserve some rest too. Please reach out to Mina on Customercare@desmondanddempsey.com so we can help you treat yourself too. x
Take Care, 
Team D&D x

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