I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working p... See more
Company replied
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See what reviewers are saying
Delivery was quick, from time of ordering. Without a knowledgeable person to programme the device however,I don't know how to work it! I've followed the Quick Start leaflet and the manual, but can't... See more
Firstly, the product failed miserably to absorb the amount of urine I produce due to my incontinence. The pouches became saturated within a few hours of putting them on. They seem to be effective o... See more
Company replied
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was a... See more
Company replied
Company details
Written by the company
de Smit Medical are UK based specialists in continence care products for men, women and children. Our stress incontinence supplies help you manage your bowel and bladder. Our product range includes; malem enuresis alarms, bladder stimulators, pelvic floor toners and biofeedback, Labour TENS, travel aids and bladder scanners. Please visit our website to see our complete online catalogue of products.
Contact info
Bristol Road, GL12 8AX, Cromhall, United Kingdom
- +44 (0)845 345 4226
- sales@desmitmedical.com
- desmitmedical.com
1.9
Poor
555 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent company
Excellent company. Speedy delivery. Would definitely recommend.
13 March 2019
Unprompted review
Very fast delivery very happy
27 February 2019
Unprompted review
Thank you it’s helping with my OA knee
Bought the Tens machine a couple of weeks ago for my painful arthritic knee and it’s certainly helped reduce the pain and inflammation.
25 February 2019
Unprompted review
The order was so easy to place and…
The order was so easy to place and immediate delivery. When I first ordered from de Smith Medical Systems I was not certain what the correct items were that I needed - the person I spoke to on the phone was up to date with their products and was able to help me
22 February 2019
Unprompted review
Excellent and very quick delivery…
Excellent and very quick delivery thanks. Website easy to use.
21 February 2019
Unprompted review
Quick service.
21 February 2019
Unprompted review
Really helpful staff and great service
21 February 2019
Unprompted review
This company is very helpful
This company is very helpful. I ordered something and paid 2nd class and got my item the very next day. All packaging was discreet so no one knew what was inside.
18 February 2019
Unprompted review
Useless for me
I've been using this now for 2 months. I only get sensation from one side of the probe and despite contacting de Smut have been told this is normal in some people, but I'm convinced it's not working properly. I've tried it in the crook of my arm and had the same sensation. I'm really disappointed as it's not cheap and I'm getting no benefit from it. I get no 'drawing around' sensation so although I join in, it feels no better than using the NHS squeeze app, which is a damn sight cheaper. They recommend I go back to my physio, but that will cost me more money.
15 February 2019
Unprompted review
Reply from de Smit Medical Systems
I am sorry that you are not happy with the device you have purchased. I note that we sent you a copy of the Frequently Asked Questions but perhaps a response we have on one sided stimulation from our Consultation Physio will be of more help to you. I will forward this onto you by email.
Very helpful on the phone and ordered…
Very helpful on the phone and ordered online and item arrived two days later.
22 January 2019
Unprompted review
Prompt service.
20 January 2019
Unprompted review
I received the product within the time…
I received the product within the time limit specified. I am delighted with it and would definitely recommend this to anyone who is interested.
15 January 2019
Unprompted review
Very simple to order
Very simple to order, however, the description could be clearer in that the device came ready to go with leads and battery. I ordered these as extras as I was unaware that they were included and now have 3 leads and a spare battery. The device itself is, however, excellent and well worth the money.
9 January 2019
Unprompted review
I ordered the product
I ordered the product, it came very quickly (within two days) and as described. Good company to do business with, thankyou.
17 December 2018
Unprompted review
Very good web site
Very good web site with lots of information - makes purchasing easier.
Quick delivery and discreet packaging. Happy with products I bought.
13 December 2018
Unprompted review
I have only used the item twice as I…
I have only used the item twice as I only get one use out of the battery, I then replaced the battery and it only worked on one occasion again and now doesn't work at all. Very disappointed as I was advised to buy this buy this by my NHS physio therapist.
11 December 2018
Unprompted review
Reply from de Smit Medical Systems
Good morning. Further to your review, I trust you are now happy with the resolution of the problem. These devices are supplied with a 2 year warranty and are usually very reliable so we are sorry that you encountered a problem. We always try to give any help required either on the phone or by you sending the device back to us by Freepost so that we can test and repair / replace as necessary. If you have any further problems, please do not hesitate to contact us again.
Very easy to order and when I had a…
Very easy to order and when I had a slight problem I emailed and got a quick response.
3 December 2018
Unprompted review
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