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Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework.
London, United Kingdom
3.0
4 reviews
Hasn’t replied to negative reviews
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UI sucks ass. Lack of dark mode will make me blind in a few weeks. It's unstable and customers can't see your messages half of the time.
UPD:
After 5 months of tweaking it still doesn't work properly. Creators of deskpro can't code. If you try deskpro, you're at risk of derailing your business.
Working with Deskpro since a couple of weeks now (using the on-premise version) and have to say that they have pretty fast support via e-mail and phone, and most of the questions are answered before you hang up. And when we find small bugs or missing some trivial features, they immediately create a feature request for it.
And this is not our 'first rodeo', TopDesk, Freshdesk, Cerb.ai, but this one is for our company ticking al the boxes!
Their helpline and live chat is disgusting.
Even live chat is not properproperly.
Reply from Deskpro
This review appears to be related to your experience with one of the customers of our software; you appear to have written the same review on their page. Unfortunately, we can not help you solve whatever support issue you may have.
We purchased deskpro when they first came out 15 years or so. At that time the developer was the support person. It was such a great product that no one else came close to its service.
I switched to different companies since then and desktop was always the one I recommended. We use their subscription monthly plan which is hosted with them and reasonably affordable.
The way their helpdesk ticket system works is very intuitive.
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