Des Kelly Interiors Reviews 

5,582
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 865 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable, making the entire process easy and enjoyable. Many reviewers highlight the outstanding customer service, noting the personalized advice, efficient service, and stress-free purchasing journey. People are generally pleased with the quality of products and the excellent fitting services, often completed quickly and with great care. However, some customers were not happy with the after-sales customer service, citing difficulties when issues arose. These included unaddressed problems, long resolution times, and a perceived lack of technical competence from staff regarding post-purchase support.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as exceptional... See more

Product

Customers had positive experiences with product, often expressing delight with their new floors, carpets, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, friendliness, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

was in coolock today and met a beautiful lady called Katharina she was so facilitating and helpful and could not do any more to satesfy me as a customer. Katharina gave very professional advise and w... See more

Company replied

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Katharina was so friendly and helpful from the moment I walked in. As I hadn't bought carpets for many years, I was quite nervous about making the right choice. She took the time to explain all the op... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,582)

804 reviews in the last 12 months

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Rated 5 out of 5 stars

We dropped into the Long Mile road shop…

We dropped into the Long Mile road shop today. Had a good look around a staff member called Mary came up to us we need any help she was so helpful that we bought the sofa great customer service.

8 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Liam

Thank you for your lovely review. We are thrilled to see Mary was able to assist you while in store and we are really grateful you have chosen us for your new furniture. We look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

Great service by Katarina in the…

Great service by Katarina in the Coolock office on carpet I bought.

8 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Pauline

Thank you so much for your review. We really appreciate you choosing us for your new carpet and we look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

Aideen was amazing at explaining…

Aideen was amazing at explaining everything. She was really kind, patient and you could tell she is very knowledgeable and knows exactly what she is selling.
I am delighted with the service and looking forward to receiving my ottoman bed.

7 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Maria

Thank you so much for sharing this lovely review. We are thrilled to see Aideen was able to assist you so well while in store. We are truly grateful you have chosen us for your new bed and we look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

Great service

Great service, staff very helpful and patient. Kalem in particular went out of his way to help!

6 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for sharing your review. We really appreciate you taking the time to share it.

DKI Team

Rated 5 out of 5 stars

Katharina was so helpful and patient…

Katharina was so helpful and patient and made sure I got everything I needed and wanted including best value and great quality. Very happy with the service and looking forward to getting our carpets

6 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Anna

Thank you so much for your review and your feedback. We really appreciate you taking the time to share this and we are so grateful you chose us for your new carpets. We look forward to completing your installation.

DKI Team

Rated 5 out of 5 stars

Purchased a sofa in long mile road…

Purchased a sofa in long mile road today.. Mary helped with understanding the options and details.. really nice and helpful lady, can’t praise her enough.. thank you Mary.. Rosalyn - Dublin

6 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Rosalyn

Thank you for your lovely review for Mary. We really appreciate you choosing us for your new sofa and we really look forward to completing your delivery. We will be sure to share this along to Mary,she will be thrilled.

DKI Team

Rated 5 out of 5 stars

Excellent service by Nick in Coolock branch!

Nick in the Coolock branch was so helpful and knowledgeable!
Provided exceptional service and we are very happy with our purchase and the overall customer service we received from Nick!

6 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Carol

Thank you so much for sharing your review. We really appreciate you choosing us for your new purchase and we are so happy to see Nick was able to assist you so well with this.

DKI Team

Rated 5 out of 5 stars

From the time Myself and My Husband…

From the time Myself and My Husband Stepped into Showroom the Staff where great with us we dealt with Kateryna and also a chap was talking to us they Where's bout great with us Then I spoke to Amanda on the phone a few times She was Fantastic in trying help me out She Really went out of her way to help me She went Above and Beyond The Staff are Brilliant to Deal with Very Friendly and Helpful

2 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Tina

Thank you so much for taking the time to share this wonderful review for both Kateryna and Amanda. We are so happy to see they both assisted you so well. We will be sure to share this along to both of them.

DKI Team

Rated 5 out of 5 stars

Thank you Katharina for your great help.

I visited Des Kelly Carpets in Coolock Tuesday and dealt with Katharina there. I was very impressed with her expertise and service. It's nice to deal with people that understand. I will certainly be returning. Recommended.

2 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Frank

Thank you vey much for sharing your review. We are thrilled Katharina was able to advise you while in store and we look forward to seeing you back in store in the future.

DKI Team

Rated 5 out of 5 stars

Exemplary customer service from Katharina

I was in the Coolock branch yesterday buying a carpet. A lady called Katharina was helping me. I don't usually write reviews but this lady definitely deserves one. Nothing was too much trouble for her and she spent so much time sharing her in-depth knowledge and advice with me. I am so happy that she managed to change my mind on what I actually intended to buy as it really was not a good fit for what I needed. I am doing a whole house renovation and was interested in looking at a new mattress. Again, she went above and beyond her duty to advise me on this and spent so much time explaining what I needed as I have severe back problems. She suggested that I try all the mattresses and lie on each one for a few minutes in order to make an informed decision. It was an absolute pleasure dealing with Katharina and I cannot thank her enough for all she did. I could name many other retail outlets that should take a leaf from her book regarding their customer service skills. Thank you Katharina

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Mary

Thank you so much for taking the time to share this wonderful review and your lovely feedback for Katharina. We are really thrilled to see she was able to assist you so well while you were in store. We will be sure to share on your lovely words to her.

DKI Team

Rated 5 out of 5 stars

Coolock shop

Was in Coolock yesterday with Katrina, she was very patient and gave me as much help and time as I needed. Very happy

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for taking the time to leave your review for Katharina. We really appreciate it.

DKI Team

Rated 5 out of 5 stars

Just called in to Des Kelly in Coolock…

Just called in to Des Kelly in Coolock the girl Katharina was so helpful and showed us different types delight with the service
Thanks Katharina A

5 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Maureen

Thank you for taking the time to leave your review. We really appreciate you sharing it.

DKI Team

Rated 5 out of 5 stars

Good experience kept well informed by…

Good experience kept well informed by email re my delivery when it would arrive. Delivered to my sitting room i did pay €40 extra for delivery inside my house tho bit expensive otherwise they drop at your front door. Overall good

2 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Mary

Thank you so much for your review and your feedback. We really appreciate you taking the time to share your experience.

DKI Team

Rated 5 out of 5 stars

I was in the coolock store a few days…

I was in the coolock store a few days ago and was extremely pleased with the knowledge of Katharina who was very helpful. She gave me great ideas and showed me different variations on the products I am interested in purchasing.

30 May 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Peter

Thank you for sharing your review. We are so happy Katharina was able to assist you so well while in store. Hopefully we will get to see you back in store in the future. 😊

DKI Team

Rated 5 out of 5 stars

A great experience purchasing carpet

A great experience purchasing carpet. From Rachel who was an excellent sales advisor in coolock branch. To Karl who fitted it perfectly on the day. Wonderful service would highly recommend

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sean

Thank you for sharing your review for both Rachel and Karl. We are thrilled to see this and we really appreciate you choosing us for your new carpet.

DKI Team

Rated 5 out of 5 stars

Was with Katrina in the Coolock store

Was with Katrina in the Coolock store! Such a gorgeous show room and really helpful service.

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Eryn

Thank you so much for taking the time to share your review and your feedback. We are thrilled to see this lovely comment about our Coolock store 😊 thank you.

DKI Team

Rated 5 out of 5 stars

great experience in Blanchardstown branch

Tanya in the Blanchardstown branch was extremely helpful and so friendly. She had great advice and helped us choose carpets that we are delighted with!

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Fiona

Thank you for sharing this lovely review for Tanya. We really appreciate you choosing us for your new carpet. We will be sure to let Tanya know of your kind words.

DKI Team

Rated 5 out of 5 stars

Great choice and made very easy

Katharina was terrific - I had a complicated space and a fixed budget and she did everything we needed to go home satisfied.

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Josephine

Thank you for taking the time to share your review. We are so happy to see Katharina was able to assist you so well while in store.

DKI Team

Rated 5 out of 5 stars

Incredible service from Mary

Incredible service from Mary! She took us through with all the time in the world, zero pressure and professions guidance! really recommend going here and asking for her

4 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Fiachra

Thank you so much for sharing this lovely review for Mary. We really appreciate it. We will be sure to share on your kind words to her.

DKI Team

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