Des Kelly Interiors Reviews 

5,581
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 865 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and knowledgeable, making the entire process easy and enjoyable. Many reviewers highlight the outstanding customer service, noting the personalized advice, efficient service, and stress-free purchasing journey. People are generally pleased with the quality of products and the excellent fitting services, often completed quickly and with great care. However, some customers were not happy with the after-sales customer service, citing difficulties when issues arose. These included unaddressed problems, long resolution times, and a perceived lack of technical competence from staff regarding post-purchase support.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as exceptional... See more

Product

Customers had positive experiences with product, often expressing delight with their new floors, carpets, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, friendliness, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

was in coolock today and met a beautiful lady called Katharina she was so facilitating and helpful and could not do any more to satesfy me as a customer. Katharina gave very professional advise and w... See more

Company replied

Rated 5 out of 5 stars

We had a great experience using Des Kelly for putting new floors in our kitchen. Alan, who fitted the floors, was an absolute gentleman and truly went above and beyond for us. He identified a potentia... See more

Company replied

Rated 5 out of 5 stars

Katharina was so friendly and helpful from the moment I walked in. As I hadn't bought carpets for many years, I was quite nervous about making the right choice. She took the time to explain all the op... See more

Company replied

Rated 5 out of 5 stars

Paul McGuire fitter with Des Kelly fitted my Vinal flooring in my attic conversion in Swords, super job and was so helpful reviewing the job before laying, doors etc which needed removing. He made the... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.7

All reviews

(5,581)

803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Karl was great,in and out within the…

Karl was great,in and out within the hour to lay our floor

2 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Leanne

Thank you so much for sharing your review and your feedback. We really appreciate it. We are thrilled to see this.

DKI Team

Rated 5 out of 5 stars

Great experience with Des Kelly from…

Great experience with Des Kelly from start to finish. Both Caoimhe in Cross Guns shop and Karl the fitter were very professional and helpful.

10 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sarah

Thank you so much for your lovely review. We are thrilled to see this. We really appreciate you choosing us for your new flooring. We will be sure to share this along to Caoimhe and Karl.

DKI Team

Rated 5 out of 5 stars

Great in store experience with…

Great in store experience with Katherina in Coolock and great installation by Karl.

9 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Vicki

Thank you so much for taking the time to share your review. We are thrilled to see you had a great experience with both Katharina and Karl. We really appreciate you choosing us for your new flooring.

DKI Team

Rated 1 out of 5 stars

Hi I was promised a call back &rugs

Hi I was promised a call back and to get the rugs and problems with the strings sorted but I've not heard back.Order # SAOM6949
9.7.26.I have sent a number of emails but I have not had a reply.

8 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Nicola

As advise below in your previous review we cannot locate an order with the information you have provided in your review. Please reach out to our customer service team and they will be happy to help you. We cannot help you through the trustpilot platform with no information. Please email our customer service team at customerservice@deskelly.ie with all relevant information and we will look into this straight away.

DKI Team

Rated 5 out of 5 stars

We had our stairs and landing fitted…

We had our stairs and landing fitted with quick step flooring yesterday by Matthaeus and he did an amazing job. We have a curve on our stairs that added to the challenge I'm sure.. Our home was left absolutely spotless clean after wards

7 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for taking the time to share your review. We are thrilled to see that your fitting went so well and that Matthaeus did such a great job. We will be sure to share on your kind words.

DKI Team

Rated 5 out of 5 stars

John is very helpful during selection…

John is very helpful during selection of flooring of our new home.
He gave us different quotes according to types of laminate.

Thanks John

4 July 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Gourav

Thank you for taking the time to share your review. We are thrilled to see John was able to assist you so well while you were in store. We will be sure to share on your kind words,John will be thrilled to see this.

DKI Team

Rated 5 out of 5 stars

We had a fantastic experience with Katharina

We had a fantastic experience with Katharina at Des Kelly Coolock. She helped us choose the perfect flooring and carpets for our new home, and we couldn't be happier with the service we received.

Katharina was incredibly patient throughout the whole process, taking the time to answer all our questions and giving us lots of helpful advice to make the right choices. Her knowledge and friendly approach made what could have been a stressful decision so much easier.

We're delighted that we closed the deal with her and would highly recommend Katharina to anyone looking for excellent customer service and expert guidance. Thank you for all your help!

24 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Thais

Thank you so much for this fantastic review 😊.
We are so happy to see that Katharina was able to help you in store with selecting your new flooring. We really appreciate you choosing us for your new flooring and we look forward to completing your installation. We will be sure to share this along to Katharina,she will be thrilled.

DKI Team

Rated 5 out of 5 stars

Tanya is absolutely fantastic at her…

Tanya is absolutely fantastic at her job. She has such in depth knowledge and expertise. I have followed her from DK Leixlip to Tallaght and now Westend Blanchardstown. She takes the time to listen to what you need and will do her very best to help. I 100% recommend her!

30 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Martina

Thank you so much for taking the time to share your review. We are so happy to see that Tanya has looked after you so well that you have returned to her on numerous occasions. We really appreciate you coming back to us.

DKI Team

Rated 5 out of 5 stars

Daga in the navan store was very…

Daga in the navan store was very helpful and patient. We're looking forward to getting our floors down and getting into our new home.

28 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Stephen

Thank you so much for your review. We really appreciate you choosing us for your new flooring. We are thrilled to see Daga was able to assist you so well.

DKI Team

Rated 5 out of 5 stars

Katherine in coolock- great service

Katherine in coolock- great service, vary knowledgeable and helpful!!

30 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi James

Thank you so much for your review. We really appreciate you sharing this.

DKI Team

Rated 5 out of 5 stars

Kieran in Swords store is always our…

Kieran in Swords store is always our trusted advisor. Whether we’re shopping for beds & mattresses or carpets & laminate floors in Des Kelly’s, Kieran always is there with helpful attitude and his expert knowledge!

26 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Gizem

Thank you so much for this lovely review. We are so happy to see that Kieran is your go to and always willing to help you with your purchases. We will be sure to share on your lovely review with him.

DKI Team

Rated 5 out of 5 stars

Des Kelly Navan - Excellent service with Des Kelly in…

Excellent service with Des Kelly in Navan in particular Niamh who went above and beyond to help me and had the patience when choosing flooring for a few rooms. Very knowledgeable and experienced and took the time to help colour match to couches and units I had in the rooms to make sure we choose the best colour. Many thanks Niamh

27 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Aine

Thank you so much for taking the time to share your review. We really appreciate you choosing us for your new flooring and are thrilled to see Niamh was able to help you with your selection.

DKI Team

Rated 5 out of 5 stars

Thank you Ursula and Aideen

I dealt with two very professional, efficient staff members, Ursula and Aideen, in the Blanchardstown branch. Both ladies were friendly and knowledgeable and I felt I was in very good hands!

29 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for sharing this lovely review. We are thrilled to see both Aideen and Ursula were able to assist you so well while in store.

DKI Team

Rated 5 out of 5 stars

Amazing service in Des Kelly Coolock…

Amazing service in Des Kelly Coolock yesterday, Katharina was a wealth of knowledge. So reassuring and helpful, 5* service, can't wait to go back.

26 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Niamh

Thank you so much for taking the time to share your review for Katharina. We are thrilled to this and we really look forward to welcoming you back to store in the future 😊

DKI Team

Rated 5 out of 5 stars

Staff member Aideen was really helpful…

Staff member Aideen was really helpful and patient. Really enjoyed shopping here.

27 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Eoin

Thank you so much for sharing your review. We are thrilled Aideen was able to assist you while in store and you enjoyed your shopping experience with her. We will be sure to let her know of your kind words.

DKI Team

Rated 5 out of 5 stars

Aaron was incredibly helpful in helping…

Aaron was incredibly helpful in helping us decide on the flooring

27 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Sid

Thank you so much for sharing your review. We really appreciate you choosing us for your new flooring and are thrilled to see Aaron was able to help you with selecting your new floor.

DKI Team

Rated 5 out of 5 stars

Thanks Katherina for all you advice

Thanks Katherina for all you advice. Very helpful!

26 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Amy

Thank you so much for sharing your lovely review for Katharina. We will be sure to share this along.

DKI Team

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Such an enjoyable experience to deal with Katharina she was very patient and knowledgeable.

26 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Olivia

Thank you so much for taking the time to share your review. We are thrilled to see Katharina was able to assist you so well in store.

DKI Team

Rated 5 out of 5 stars

Katalina in Coolock was brilliant

Katalina in Coolock was brilliant, so knowledgeable and not at all pushy

25 June 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Amy

Thank you so much for your review. We really appreciate you taking the time to share this.

DKI Team

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