I purchased a ladies Emporer Armamie watch last year , a couple of numbers have fallen off the face and its stopped working , l have sent 4 emails over the last 2 months no reply, this has a 2 year gu... See more
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Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response rece... See more
My brand new out of the box diesel watch has condensation on the inner face although it states that it’s waterproof,has never seen water and been in my possession only 24hrs! To my surprise a... See more
Company replied
Excellent choice, delivery and quality. Safely packaged, delivered when I was told. And plenty of payment options. Overall excellent, 3rd purchase from here now. I haven’t found better prices.
Company details
Written by the company
Designer Watch Shop is an online retailer of authentic men’s and women’s designer watches at great prices. With up to 60% off recommended retail prices, you can shop for high quality, everyday or special occasion watches for cheaper prices in a multitude of different colours and designs. Here at Designer Watch Shop, we want to make sure you are always looking on point.
Contact info
United Kingdom
- contact@designerwatchshop.com
- designerwatchshop.co.uk
4.1
Great
561 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Faulty watch but refunded.
I ordered a watch and the clasp kept opening up. after wearing it for about a month I sent it back to be fixed. They fixed it and returned it but it broke again. I now sent it back and they refunded me.
Were very responsive throughout. Thank you!
16 December 2024
Unprompted review
Reply from Designer Watch Shop
Hello Mirele,
We are sorry to hear about your disappointment and the negative review, especially as we are still in the process of resolving the return and refund for your watch.
Please allow us to clarify:
-We repaired the watch with the best of intentions and no intention to cause any dissatisfaction.
-If the watch cannot be repaired, we will issue a refund without hesitation.
-We advised you to return the watch for a refund, and we did not refuse this at any point. In our last response, we clearly stated that we would issue a refund. However, your review suggests that we refused to do so, which is not accurate.
We provided you with the return process and form but acknowledge that the tracking reference for the return refund has not yet been sent. The delay of approximately three weeks occurred during the peak of the Black Friday sale season, which unfortunately caused delays with courier deliveries beyond our control.
Throughout this process, we have remained responsive to your messages, and we assure you that we are committed to resolving this issue. We kindly ask for your understanding and consideration in this matter.
If we had failed to address your concerns entirely, we would completely understand your review. However, since we are actively working to resolve this issue, we hope you might consider the feedback.
Thank you for your patience and understanding. Please let us know if you have any further concerns.
Kind regards,
DWS Team
Quite nice... Dodgy delivery!
Watch was good quality but not as bright as expected. On a whole quite happy so far... Lets see if the Misses likes the product when she receives it.
Not very happy that the item was delivered and left on doorstep!
Especially with the crime gangs around.
27 November 2024
Give John a raise!
Great experience from beginning to end. Ordered a christmas gift, but changed my mind on the colour way following the initial (speedy) delivery. Reached out to the team via email, with a response received just a couple of hours after from John. Throughout every step, John couldn’t have been more helpful (& reassuring) in what can be one of the most stressful times of the year! Returned the initial order (which was also processed speedily) and re-ordered within the space of a week! Great quality & great customer service. Will definitely re-purchase in the future. Thank you so much! 🎄
2 December 2024
Unprompted review
HELLO
HELLO
I paid more commission so that the order would be ready earlier, but 15 days have passed and there are no goods!!!! What kind of irresponsibility?.I have not yet received my order!!!
5 December 2024
Unprompted review
Reply from Designer Watch Shop
Hello Mia,
After reviewing our records, we were unable to find any details related to your order or any email correspondence from you. Could you confirm if the watch was purchased directly from our store? We kindly recommend checking the order confirmation email you received, as it may have been from another retailer. We are Designerwatchshop.
If you have an order number (All numbers and no letters), please send it to us at contact@designerwatchshop.com, and we will gladly assist you further.
If you didn't buy from us, please remove the review for fairness.
Thanks!
DWS TEam
Reply from Designer Watch Shop
Hello Nadia,
We are currently dispatching items with no delays.
However, due to being Black Friday Sale/Holidays, we cannot guarantee that the delivery companies that we use, Royal Mail, DPD, and DHL can keep to the delivery timeframes.
We advise ensuring an additional few days to be added to all delivery timeframes to ensure this potential delay is taken into account.
We will reach out to the courier and chase this up.
Cheers,
DWS Team
E.asy to order
E.asy to order. and delivery very quick. like the watch lookes smart. 1 happy customer.
28 November 2024
Watch is perfect
Watch is perfect , great price , delivery was fast (2 days) and I had tracking info for it , great service highly recommend
27 November 2024
Quick & easy transaction
Quick & easy transaction, happy with purchase, Xmas present for my daughter.
Would definitely recommend
27 November 2024
Placed an order for a gents watch
Placed an order for a gents watch, it arrived on the date stated and the watch is lovely
27 November 2024
John provided 10/10 customer service
John provided 10/10 customer service
30 November 2024
Unprompted review
Still waiting on a watch l ordered…
Still waiting on a watch l ordered emailed and gave my details of order number and date when l ordered l have had no reply I would like a refund as the company doesn't reply as the take your payment and you get no tracking on the watch you l have been scamed for this purchase l have reported it as its still advertising these watches
9 November 2024
Unprompted review
Reply from Designer Watch Shop
Hello Catherine,
After reviewing our records, we were unable to find any details related to your order or any email correspondence from you. Could you confirm if the watch was purchased directly from our store? We kindly recommend checking the order confirmation email you received, as it may have been from another retailer. We are Designerwatchshop.
If you have an order number (All numbers and no letters), please send it to us at contact@designerwatchshop.com, and we will gladly assist you further.
If you didn't buy from us, please remove the review for fairness.
Thanks!
DWS TEam
Ordered almost a month ago still no…
Ordered almost a month ago still no watch and no response to email asking about delivery. I just want to know if I’m getting the watch or money back please.
25 November 2024
Unprompted review
Reply from Designer Watch Shop
Hello Thomas,
Upon reviewing our records, we could not locate any details of your order and no email received from you. Could you please confirm if the watch was purchased from our store? We kindly suggest double-checking the order confirmation email you received, as it might have come from another company.
If you have the order number, please email us at contact@designerwatchshop.com, and we will be happy to assist you further.
Regards,
DWS Team
Haven’t yet brought a watch
Haven’t yet brought a watch! Looking for my parents 21st birthday, but wanted to know others reviews! Also a bit confused, are theee real watches? Or copy’s
25 November 2024
Unprompted review
Reply from Designer Watch Shop
Hello Aaliyah,
Thank you for sharing your concerns. As an online business, we understand the importance of trust when purchasing high-value items. Rest assured, all our products are 100% authentic, brand new, and come in their original packaging. We work exclusively with official distributors, sourcing items with verifiable origins directly tied to the original brand owner. Each watch is accompanied by its manual and all necessary documentation.
Cheers!
DWS Team
Great service and really fast
Great service and really fast. Sent back a watch for repair and was sent a new one back. Would recommend this company
6 November 2024
Unprompted review
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