This is a difficult one! Delivery was absolutely the worse ever. I waited weeks and weeks for this, but I understand it was Designer Guilds fault. I didn’t want to give a poor rating, because Designer... See more
Company replied
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Review summary
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The wallpaper was delivered promptly. We were very pleased with the design and quality of the wallpaper from Osborne and little. We returned one roll as we had over ordered and once it was received th... See more
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Great quality wall paper, nearly 25% cheaper than the high street price. Quick delivery. Only negative was the refund for surplus roll took a while and was only refunded after a prompt but otherwi... See more
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Absolutely amazing service from DesignerWallpapers.co.uk! The quality of their wallpapers is outstanding, and the range of designs is genuinely impressive. What really sets them apart, though, is thei... See more
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Company details
Information provided by various external sources
Designer Wallpapers brings you the UK’s most exclusive and exciting collection of wallpapers, from the very best designers, all on one website. All of our elegant and luxurious wallpapers are manufactured using the finest materials and we offer everything from traditional hand-printed designs to futuristic holographic patterns.
Contact info
4 Hepscott Road, E9 5HB, London, United Kingdom
- 0800 043 4799
- support@designerwallpapers.co.uk
- designerwallpapers.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Waited 3 months for the delivery of 1…
Waited 3 months for the delivery of 1 roll of wallpaper. No refund offered, no complementary 2nd roll included. Requested a fabric sample of the matching design x 3 eventually arrived 3 months after first request - it was the wrong design and a sample of 1 single colour of cloth 3cm squared, no design included! What is going on? Do they wish to fail as a company that I thought had a good reputation?
27 March 2024
Reply from Designer Wallpapers
Thank you for sharing your experience with us, Ms. Bugg. We understand it can be frustrating when things don't go as expected.
I can confirm that the matter has been investigated thoroughly. Unfortunately, no refund or complimentary second roll is due in this case.
Although your order experienced a production delay caused by supply chain issues, the wait time was much shorter than the three months you claimed to have waited.
Regarding the fabric cutting shipped directly from Designers Guild, I contacted them, and they assured me that this cutting could not possibly be 3cm square as the minimum size cutting they provide is 11 x 14cm. I emailed you to give a picture of the sample but have not received a response!
I have no problem with you leaving a review of our good business online, and we actively encourage customers to do so. However, should the review not resemble the facts of the case, I have no choice but to respond fully to set the matter straight. I wouldn’t want past, present, and future customers misguided.
Kindest Regards,
Business Owner
Wallpaper imperfection replacement
When contacted about an imperfect roll of wallpaper, Paul from support responded immediately and helped get the roll replaced in record time.
22 April 2024
Stunning print but the application was…
Stunning print but the application was tricky. Very difficult to apply but once it was completed it was fabulous.
20 April 2024
Fanstastic
Fanstastic! I ordered online for my bakery wall and everything arrived very fast . Very good !
19 April 2024
The wallpaper is gorgeous and the…
The wallpaper is gorgeous and the service was very efficient.
18 April 2024
It’s a love hate thing
It’s a love hate thing! I love the wallpaper it’s amazing but hugely overpriced. When they say three rolls they mean three DROPS. I live on a boat and for just under £200 I did half a wall, not enough to go behind the sofa. But it looks incredible so was probably worth it!
26 March 2024
Great to receive free delivery and the…
Great to receive free delivery and the customer service was excellent when I required an additional roll.
My Nina Campbell paper arrived very well packaged, and was a dream to hang. Looks amazing!
Thank you so much.
25 March 2024
It didn't look anything like the…
It didn't look anything like the pictures I saw. So disappointing.
23 March 2024
Arabian Nights
Beautiful wallpaper, goes on the wall smoothly. Camels in the desert very unusual and unique. Love it.Talking point.
25 March 2024
Superb quality and super quick…
Superb quality and super quick delivery! Thank you ⭐️⭐️⭐️⭐️⭐️
22 March 2024
Great service and savings As advertised great savings ,efficient…
As advertised great savings ,efficient friendly reliable service Thankyou .
27 March 2024
I found the company to be very helpful…
I found the company to be very helpful and prompt with delivery. Good discounts offered as well.
26 March 2024
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