Designer Radiators Direct Reviews 

2,489
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth overall service from start to finish. Customers frequently praise the fast delivery service, secure packaging, and the exceptional quality of the heating products. People also mention that placing an order online is completely straightforward, and customer support provides very helpful assistance whenever needed. Some reviewers were not happy with receiving components separately or missing essential items like valves, which created unexpected extra hassle. A few consumers also noted that delivery schedules occasionally took longer than anticipated or that shipping boxes appeared somewhat battered upon arrival.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality, beautiful modern designs,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick, next-day or on-time... See more

Quality

Customers had positive experiences with quality, frequently praising the well-made, modern design and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation, great... See more

Service

Consumers find service to be a delight, frequently praising the fast and efficient delivery as well as the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Next day delivery. Had one radiator where I’d ordered the wrong size. They arranged collection (at no charge), and provided a refund promptly. Ordered the correct size and again ne... See more

Company replied

Rated 5 out of 5 stars

We were so lucky to find these rads to replace two existing , fitted perfectly . Delivered within in few days with very good info on delivery position & time . Pity I can’t add picture 😊

Company replied

Rated 5 out of 5 stars

Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and... See more

Company replied


Company details

  1. Radiator Shop
  2. also in
  3. Heating Equipment Supplier
  4. Interior Designer

About Designer Radiators Direct

Written by the company

Designer Radiators Direct is the one-stop-shop supplier of affordable designer radiators, towel radiators and accessories. Catering to all rooms in your home or commercial space, we aim to bring our customers only the best in designer radiators.


An Unbeatable Range of Radiators

At Designer Radiators Direct, we showcase an unbeatable range of radiators carefully created from a hand-picked selection of over 20 premier brands. Offering an array of exceptional traditional, bespoke, standard and designer radiators in a variety of colours, finishes, sizes and types to suit your need - we guarantee satisfaction.


Free UK Mainland Delivery

Along with boasting an enormous range of radiators in UK, we deliver your radiators right your doorstep, ensuring comfort, simplicity and efficiency every step of the way.


Leave Us Your Feedback

We value your feedback tremendously because it lets us know if we are on the right track or if we need to improve any areas of our service. Thank you for taking the time to help us become a better company for the future.

Written by the company

Free UK Delivery

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.
*For Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,489)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered online

Ordered online, then turned up within 3 days
Amazing!!

28 December 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Wayne, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 4 out of 5 stars
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Lawrence, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and it arrived exactly when they said it would.

The quality is really good. Customer support is great and after sales service is amazing.
Highly recommend

12 January 2026
Unprompted review
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Mandg, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Looks fab coupled with brushed stainless fittings Wanted a high output slim tall radiator…

Wanted a high output slim tall radiator to blend in with the room design. This tall twin bespoke painted rad filled the bill perfectly. Looks fab coupled with brushed stainless fittings and produces all the heat that is needed. Highly recommended.

14 January 2026
Unprompted review
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Roger, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Had a leak from a radiator

Had a leak from a radiator. Dylan was helpful in helping with me to established what the problem was and sent info to a supplier who is now going to send a replacement part at no cost.

7 January 2026
Unprompted review
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Kelly, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 4 out of 5 stars

Easy to use website

Easy to use website. Good price compared with others for the same item. Product arrived sooner than estimated and was very well packaged. Radiator looks great on the wall, very nice quality, happy with my purchase. It isn't plumbed in yet but I don't envisage any issues.

21 December 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Thomas, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Quick delivery

Quick delivery, happy with the heater

17 December 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Jill, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Beautiful radiator

Beautiful radiator. Very helpful people, arranged a speedy delivery because I needed the product by a certain day.

12 December 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Mrs Divakar, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Coloured Towel Rail/Radiator

Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class. The product arrived swiftly and was very well packaged as we were conscious we didn't want sratches etc. A first class company and product and we would highly recommend.

23 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Jon, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 2 out of 5 stars

‘In stock’ not necessarily in stock

‘In stock’ not necessarily in stock! So still waiting on products weeks later and asked to review my experience.

3 December 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi, thank you for your review, and we’re sorry for the frustration caused. We’ll look into this first thing this morning and provide you with an update today.

During the winter rush and following Black Friday period, stock levels can occasionally be slightly inaccurate. We sincerely apologise for this and always do our best to rectify any issues as quickly as possible. Thank you for your patience and understanding. - Designer Radiators Direct

Rated 4 out of 5 stars

Staff very helpful

Staff very helpful and ordering online was easy and straightforward. I’m pleased with the radiator and it was well packaged. However, the delivery was terrible. I placed my order 24th November my radiator arrived on the 7th December and the valves didn’t arrive until the 12th. Maybe that was because of Black Friday.

24 November 2025
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Reply from Designer Radiators Direct

Hi H Davidson, thank you for your 4-star review! Sorry to hear that your order was delayed. Based on the approximate time it was placed, the delay was likely due to the Black Friday rush. We apologise for any inconvenience this may have caused.

If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Delivery on time

Delivery on time, good communication.

30 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi R P, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Excellent pricing on very high quality…

Excellent pricing on very high quality radiators. The particular radiator we bought has an output way beyond similar sized rads. We are extremely happy with the quality.
It looks superb too.

Delivery service was top class too. Highly recommended and will certainly buy from again when we need further radiators.

27 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

The radiator rail does the job and is a…

The radiator rail does the job and is a brilliant solution! So simple

4 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Good selection of radiators and…

Good selection of radiators and excellent customer service with rapid delivery.

27 August 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Mathew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Great choice of rads and price is spot…

Great choice of rads and price is spot on.
Called in to source a stainless steel radiator for a bathroom. Found one and ordered it, delivered three days later.

23 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Tim, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Quality was what you would hope for…

Quality was what you would hope for when buying online.. delivery what was stated so was very pleased all round .

25 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Neil, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Delivered to the door lovely rad…

Delivered to the door lovely rad installed looks great good price

22 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Karen, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

QUALITY

QUALITY, EXCELLENT PRODUCT & COMPETITIVE PRICE.

21 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi E H Macdonald, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Good quality radiator

Very pleased with my purchase. Lovely design.

3 November 2025
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Jo, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

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