Designer Radiators Direct Reviews 

2,489
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the smooth overall service from start to finish. Customers frequently praise the fast delivery service, secure packaging, and the exceptional quality of the heating products. People also mention that placing an order online is completely straightforward, and customer support provides very helpful assistance whenever needed. Some reviewers were not happy with receiving components separately or missing essential items like valves, which created unexpected extra hassle. A few consumers also noted that delivery schedules occasionally took longer than anticipated or that shipping boxes appeared somewhat battered upon arrival.

What people talk about most

Product

Clients share positive opinions on product, highlighting the exceptional quality, beautiful modern designs,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick, next-day or on-time... See more

Quality

Customers had positive experiences with quality, frequently praising the well-made, modern design and... See more

Order

Users describe positive interactions with order processes, highlighting easy website navigation, great... See more

Service

Consumers find service to be a delight, frequently praising the fast and efficient delivery as well as the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Next day delivery. Had one radiator where I’d ordered the wrong size. They arranged collection (at no charge), and provided a refund promptly. Ordered the correct size and again ne... See more

Company replied

Rated 5 out of 5 stars

We were so lucky to find these rads to replace two existing , fitted perfectly . Delivered within in few days with very good info on delivery position & time . Pity I can’t add picture 😊

Company replied

Rated 5 out of 5 stars

Having just had a new kitchen fitted we had been searching for a towel rail to finish things off. We came across the coloured products. The communication with Designer Radiators Direct was first class... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Prices are genuinely competitive. I have ordered 8 Radiators to replace old ones. Have been kept updated the whole way — fast dispatch, secure packaging, and... See more

Company replied


Company details

  1. Radiator Shop
  2. also in
  3. Heating Equipment Supplier
  4. Interior Designer

About Designer Radiators Direct

Written by the company

Designer Radiators Direct is the one-stop-shop supplier of affordable designer radiators, towel radiators and accessories. Catering to all rooms in your home or commercial space, we aim to bring our customers only the best in designer radiators.


An Unbeatable Range of Radiators

At Designer Radiators Direct, we showcase an unbeatable range of radiators carefully created from a hand-picked selection of over 20 premier brands. Offering an array of exceptional traditional, bespoke, standard and designer radiators in a variety of colours, finishes, sizes and types to suit your need - we guarantee satisfaction.


Free UK Mainland Delivery

Along with boasting an enormous range of radiators in UK, we deliver your radiators right your doorstep, ensuring comfort, simplicity and efficiency every step of the way.


Leave Us Your Feedback

We value your feedback tremendously because it lets us know if we are on the right track or if we need to improve any areas of our service. Thank you for taking the time to help us become a better company for the future.

Written by the company

Free UK Delivery

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.

Free delivery to UK mainland addresses when you order from Designer Radiators Direct.
*For Scottish Highlands, Northern Ireland, Isle of Wight and Channel Islands please call for appropriate rates.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,489)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivery service and price excellent.

Delivery service and price excellent.

Just a note that when the new valves were fitted it was found that the screw joining back to the radiator was slightly shorter than our original one so very difficult to join even though the angled valve and the radiator is the same manufacturer.

10 April 2026
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Reply from Designer Radiators Direct

Hi Janet, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Radiator

Product not available. But placed on back order. When ready delivered within 24 hours

18 April 2026
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Reply from Designer Radiators Direct

Hi Lynda, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

First class customer service

First class customer service. First class products. Good prices.

16 April 2026
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Reply from Designer Radiators Direct

Hi Michael, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Fast service and good quality item

Fast service and good quality item

1 September 2025
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Reply from Designer Radiators Direct

Hi Steve, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Love the design

Love the design. So modern and really hot.

1 April 2026
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Reply from Designer Radiators Direct

Hi Jane, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

easy to order quick delivery small…

easy to order quick delivery small fault sorted and refund given within days

16 March 2026
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Reply from Designer Radiators Direct

Hi Mary, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Excellent radiators

Excellent radiators , good prices , fast delivery and brilliant communication

30 March 2026
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Reply from Designer Radiators Direct

Hi Mr Taplin, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Absolutely no issues with the suppliers…

Absolutely no issues with the suppliers - good communication, pro active etc .
Courier company did level best to mess things up , but that was predictable , given their poor reputation in our area .

28 March 2026
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Reply from Designer Radiators Direct

Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Excellent service, price and delivery

Excellent service,price and quick delivery with a good product

26 March 2026
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Reply from Designer Radiators Direct

Hi Graeme, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Delighted with radiator - exceptionally high quality Thank you

23 March 2026
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Reply from Designer Radiators Direct

Hi Gaynor, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Smooth online ordering experience …

My experience was entirely online and it worked very smoothly. I did raise a technical query with The Radiator Company but that was well handled.

11 March 2026
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Reply from Designer Radiators Direct

Hi Practical, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

cast iron design

cast iron design
Very fitting

6 November 2025
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Reply from Designer Radiators Direct

Hi WC, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Delivery was on time an delivery man…

Delivery was on time an delivery man very helpful radiators in great shape.One suggestion I could give you is to have a horizontal radiator of around 500 high as have a lot of jobs were under window and 635 is too high and 400 too low

14 March 2026
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Reply from Designer Radiators Direct

Hi Graham, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

first class as always

That's now 15 rads in total I've bought from DRD. Every one a gem. Couldn't be packaged better. Delivered on time. Lovely quality. Very nice people to speak to on the phone. I wouldn't go anywhere else

11 February 2026
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Reply from Designer Radiators Direct

Hi Bert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

All round good experience

Arrived on time. Good quality product.

9 March 2026
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Reply from Designer Radiators Direct

Hi Garry, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Easy to fit and does the job.

Easy to fit and does the job.

8 March 2026
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Reply from Designer Radiators Direct

Hi Neil, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Nice fit

Replacement radiator,matched old one perfectly

1 March 2026
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Reply from Designer Radiators Direct

Hi Brian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, great quality and design. Bought several radiators from here. No hesitation in using again or recommending.

18 November 2025
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Reply from Designer Radiators Direct

Hi Debbie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

Rated 5 out of 5 stars

Love the radiator

Love the radiator! Great colour and size choice, great quality and sent promptly. Thanks

18 February 2026
Designer Radiators Direct logo

Reply from Designer Radiators Direct

Hi Claire, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Designer Radiators Direct

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