DesignerOptics.com Reviews 

Designer Optics, specifically Steven Almonte Martinez in customer support, treated me with such respect and attentiveness. I made an error in my original order and reached out to learn my options. Steven got me a prepaid shipping label so I could ship my frames back. Of course, I had to pay for the new lenses but I was offered a discount. My new lenses are now in production and I’m looking forward to receiving my new glasses in 7-10 days. Easy, quick, no judgement. I highly recommend!

Excellent frames and great price. Shipping was quick and convenient as well..Thank yall!

My glasses are very gooof and kept me informed n the process

Experience was great and delivery was quick. Will order from here again

Literal thieves. Sent me wrong glasses. Then told me once they get it back they’ll issue refund between 24-48 hours. Never happened. I called. They lied n said refund was initiated and wait for email. Email never came. Then they said oh the refund was put on hold n we will initiate it again n wait for the email you’ll get it in 10 min. Nothing. Then I called back (mind u I did this for hours upon hours) and the guy said he will transfer to manager. There was no manager. Then I called back for the millionth time just to be hung up on. They are fraud and dishonest people and I’ll escalate this and report them but for now I’m disputing with all my evidence. Fraud scammers. Disgusting customer service.

Response.
Don’t act professional and helpful here to show the world. U guys treat your customers like garbage. Ignore them hang up on them treat them like a joke. Your team already told me they won’t refund me so what the heck r u gonna do I already reported this

My glasses arrived promptly (exactly 2 weeks from ordering them online). The entire process was easy and quick. The hardest part was selecting the frame because they have such a large selection to choose from. They look and feel great and the price was so much better than a traditional optical.

This company robbed me. I ordered two pairs of Versace glasses $600 purchase they were sent to an address not mine signed by someone that was not me. I filed a police report as requested and filed the incident with the shipper yet designer optics refused to be of any assistance they would not refund or resend glasses do not do business with them. They are thieves.

DO NOT BUY From them. First I ordered sunglasses on April 29th, May 8th still was not showing in transit. Received May 10th no tracking. Did not like the sunglasses and returned. Glasses delivered on May 27th to their Brooklyn, NY site. Every day since June 2nd emailed to see why I have not received a refund. NO RESPONSE. Still have not heard from them. They owe me $150 Arghhh

Great selection. I was replacing my favorite Ray-Ban sunglasses after I shattered the lens, and this was the only online retailer that had the exact fame and lens color. The glasses shipped out the next business day and I received them quickly. Unfortunately, I ordered the wrong color frame. After I contacted customer service, I was provided with a return shipping label (free of charge) and a selection of other frame and lens colors from which to choose. The replacement item will be sent out once the original item has been returned and received. I really appreciate the ease of this exchange, particularly the free return shipping, especially since the error was mine. I will definitely purchase from this retailer again.

I ordered a pair of frames from Designer Optics for my new prescription, post cataract surgery. They were not for me and I returned them. The return process was quick and easy. I ordered another pair by Kliik Optics, Denmark, that I had tried on at my eye physician's office with a $289 price tag -- much too high for my budget. I was able to purchase the identical Kliik frames from Designer Optics for$137, an incredible savings. I definitely recommend working with Designer Optics. Overall, I received great customer service and their prices are very affordable.

Received genuine product that wasn't available anywhere else at a great price. Will definitely use this company again and can recommend them.

Was at a resort in Mexico and saw sunglasses my wife really loved made by Maui Jim. They were priced crazy high so we looked online and found the same sunglasses at DesignerOptics.com for a fraction (less than 50%) of the price. Ordered them and just received via UPS. They are exactly what we wanted. I have worn Maui Jim for years and the brand is worth the extra money.

BUT THE DELIVERY IS REALLY BAD, I PAY EXTRA TO GET THEM EARLY AND I JUST ONE OF THE 4 I BOUGHT AND IS TAKING LONGER. I WANT MY DELIVERY MONEY BACK

Read the fine print. No exchanges or refunds if you customize your lenses. Which i have to customize because the prescription is so strong. Never have i ever not been able to send a pair of glasses back. Almost 300 dollars down the drain. The tint i chose was a very light tint that faded more tinted towards the top. Well no where did it say that bc i have a smaller round shape of a lense that i would not notice the fade. I couldn’t get and exchange for that either. So for the most part my glasses are not wearable. Thanks. So if i had of chose to keep my lenses thick on the aide with no customizing i would be able to exchange them, but i would not be able to wear those either.

I placed my order for some sunglasses on May 2. Didnt get them until May 20. The website said they would ship in 1-5 days. On day 5, i emailed them to ask if they would be shipping out that day and the response was, let me make this clear for you, it 1-5 days from the day we get them from the manufacturer. I said, That is NOT what it says on your website. Their response was, what would you like us to do about it. I replied, i think i deserve at least some kind of expedited shipping. They agreed and said they would escalate them to 2 day expedited shipping as soon as thet received them. The day finally came that they were shipped. That was the 14th. I got a UPS tracking number and looked at the tracking information and it said they were expected on the 20th. 6 days from the shipping date. I again emailed them and said, yall cant even get 2 day shipping right. I finally did get the glasses on the 20th and they do appear to be legit, but beware of this place, especially if you need something in a hurry. They dont seem to be the brightest bulbs in the box.

I was trying to match a pair of vintage glasses that were damaged. Found exact match at a very favorable price vs other outlets. Recurring discounts made this choice a no brainer. Timely shipping.

Ordered sunglasses on March 1st. It is almost June and still nothing. No updates. No customer service. I don't know if this is a scam company making fake sunglasses, buy if you are selling in stock items, they come off the shelf, placed in a box and shipped within 1 week not 4 months later! Still no product but they certainly took my money.

Great price but took 20 days to receive the sunglasses. I even paid for faster shipping. Don’t be in a hurry if you want them quick!

Ordered a pair of sunglasses for Mothers Day, plenty of time in advance. Website said item was "in-stock" and ships in 1-5 business days confirmed by email. 2 weeks later no sunglasses, no gift for mom on mothers day and no explanation from the company other than this item is on back-order. I was able to order from another company who actually has them in stock and pick up in store same day! I would not buy from this company

Customer service is both friendly and speedy. Prices are so much lower than other retailers. The quality and prices of the eyeglass frames are unbeatable. Will be using this company again and again!