Designer Childrenswear Reviews 26

I requested return as the size was not right. The e-mail i have received was saying to wait for another e-mail which never came and I was waiting like alkost a month

Placed an order in November and still not received- I’ve sent emails and called multiple times with no response

I asked for a refund because I ordered the wrong item and they gave it to me no questions asked apart from my order number. I then ordered the right item but it came too small. I asked them if I could return it and they let me fill out a form and send it back to them. I don’t know how people are having bad experiences but in my case all my problems where resolved in less than 24 hours. May be shopping again if moose knuckles becomes true to size 😂😂

Absolutely terrible service and attitude to customers. Bought kids shoes and those broke in a week. I did send photos straight away and was told i need to send those back and they will then send to the manufacturer for inspection which will take up to 4 week.
It was prechristmas time and i let them know i am going away, so send those back in January. I had to chaice for the update several times and their reply was the shoes were misused and they cant accept the return.
Absolutely awful service and clearly in breach with consumer rights. Stay away

AWFUL!!!

Do not use this website for anything. Spent over £100 on baby BOSS clothing, BOSS tracksuit shrunk in the wash (washed on suggested 30 degree), obviously a fake item or not proper quality. Emailed with my concerns and basically got told that the complaint was closed and nothing else was to be done!! Biggest waste of £100 I have ever spent!! Please do not waste your money or even deal with this fake website, huge con who don’t want to deal with complaints or admit that the product isn’t right. Save your money and time

I said I would leave another message about this company when I had received my shoes. The shoes came and were great but sadly they did not fit. I had to pay return postage but I knew that when I bought the shoes so that is a downside.
I did panic slightly as I had read the reviews on here about lack of refunds and I did send a few emails yesterday about my refund. Anyway today the lovely Sophie emailed me and explaining she was off yesterday. I have now had my refund and would say this is a good company to purchase from. The product is what it says it was.
Thanks sophie for all your help. You give good customer service.

I ordered a Versace dress, a mayoral dress and jumper for my daughter and the items came very quickly and packaged well. The price of the clothing was an absolute steal. I’m very happy with the service, 5 Stars for designerchildrenswear, I strongly recommend shopping with them.

Also I spoke to the customer service team twice and they were very polite and helpful on both occasions.

I wish I had read some of the reviews on here before placing an order with them. I ordered a baby changing bag, only used it once and noticed some damage on it. I contacted the team and sent pictures, I was under the 30 day period. They said they couldn’t do anything and It was classed as normal wear and tear?! You would expect such an expensive bag to atleast last a few times. Avoid them at all costs, rubbish products and even worse customer service!

Terrible customer service. Don’t answer calls or return voicemails.

Cancelled my order with no explanation just a pdf attached document for the refund really poor service

Bought Balenciaga trainers for my daughter worth £300 that started to thread after wearing them twice. Sent them back and took 8 weeks to get a refund (only got refunded as I said I was taking it further). Would buy from here again.

Ordered boys balenciagas for a birthday gift, worn once and damaged instantly, when I contacted them they did nothing, absolute waste of time and money complete scam!

Ordered a few items over the years, always came quickly with a good service and package up safely. Great choice of children’s wear.

Awful experience
Placed an order, received an email that order was dispatched early in July
And no tracking number
And never received the order
It’s over a month now
And i never received the order.
Sent them several emails and it’s useless, no replies !!!
That’s a complete scam

Terrible, terrible customer experience and non existent customer service. Stay away from this company. Buying designer items shouldn’t be such a chore. Will tell everyone to never use these cowboys

I returned Gucci baby hat via Hermes and confirmed delivery 19th May 2021 have sent numerous emails and calls chasing my refund to date I have not been refunded despite being told my refund would e processed. Do not trust this company you will not see your money. I will be applying to small claims to get my money

Clothing selection is very good but I was sent a wrong size and they haven’t responded to my emails yet ( it’s been 2.5 weeks )

First time buying from here first of all i'm happy i bagged a bargain and secondly the lasses in store were really helpful when i rang up the shop regarding my order. After initially having a few worries about the delay in my order i rang them and the lasses sorted it out and it was delivered a couple days later just in time for my daughters christmas party! Definitely order from here again!

Wouldn’t advise anybody to purchase stuff from here for there baby’s, got a blanket back in February when I had my gender scan which was £210, just noticed lots of rips in it, according to them I have washed it which even if I had should not of ripped for the price of it. Customer service is disgusting so is there communication, they all clearly think there better then who there talking to sat on there minimum wage , all quick to act nice to you when your spending money in there shop though. Will be taking it further & would advise anyone who’s going to spend money in there shop not to bother, stick to bigger stores like fenwicks

Ordered a pair of shorts but they were too big so sent them back via post and they were exchanged and I received new ones within 3 days. Excellent service and very helpful as always 👍🏽 Don’t let bad reviews put you off