I ordered a travel cot and a mat. I was surprised how quickly the delivery was - literally two days! However what surprised me even more was that the travel cot was not in the package yet the email sa... See more
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The pushchair was lovely but the time and communication was terrible when trying to contact someone in getting any answers the long delay Thankyou for your reply appreciated these things happen
Company replied
Damaged part (sun cover had a big hole in it) was never replaced even though they said they would do it (after several days they finally replied by saying "sent the whole trolley back" even though we... See more
Product is great quality, happy with that. Was a hasle to get here. Shipping got my order wrong, then I had a hard time getting CS to help me out. The CS ai agent was not helpful, and I only got som... See more
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Company details
About Deryan
Written by the company
Vindingrijke baby- en kinderproducten ontwikkelen om het dagelijkse leven voor ieder gezin een stuk makkelijker te maken, dat is al meer dan 20 jaar de missie van de DERYAN familie!
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Wij geloven in het optimaal benutten van de bijzondere tijd met je gezin. Wij willen laten zien dat de wereld ontdekken samen met je kindje niet moeilijk, maar juist fantastisch én praktisch is. Ga het avontuur aan met behulp van onze handige, unieke, zelfontworpen producten en creëer momenten samen om nooit te vergeten!
Al onze producten zijn 100% Dutch Design, wereldwijd gepatenteerd en worden in 120 landen verkocht. Gebruiksgemak staat bij ons hoog in het vaandel. Zo gaat het uit- en opvouwen van de campingbedjes razendsnel en zijn de producten door hun lichte gewicht eenvoudig mee te nemen. Ideaal voor op reis, een logeerpartij of gewoon bij jou in de achtertuin.
Discover Ontdek alle campingbedjes >
Contact info
Marithaime, 8, 6662WD, ELST GLD, Netherlands
- 0481351070
- team@deryan.com
- deryan.com
3.3
Average
15K reviews
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Reply from Deryan
Hi Thomas,
Thank you so much for your wonderful feedback! We are thrilled to hear that you are happy with your product and the fast delivery. If you have a moment, we would love it if you could share your experience with a review: https://www.trustpilot.com/evaluate/deryan.com.
Please let us know if you need anything else!
Great Service.
21 September 2026
Reply from Deryan
Thank you so much for your kind words! If you have a moment, we would really appreciate it if you could share your experience here: https://www.trustpilot.com/evaluate/deryan.com
Instruction manual is poor
The instruction manual is not sufficient to construct the bike. We had to search for videos of how to take off the chain and gears. And for a Dutch company the instructions in Dutch were poorly written.
We will have to wait for our child to grow a bit more to judge the functions of the bike, for now we're happy.
21 September 2026
Reply from Deryan
Dear Susan,
Thank you very much for sharing your feedback with us!
I am sorry to hear that the manual was not clear and that the Dutch instructions fell short. We understand how frustrating that can be during assembly, and I will pass your comments along to our team to improve the instructions.
We are glad that you were able to construct the bike and that you are happy with it for now. We hope your child enjoys it to the fullest once they have grown a bit more!
Product arrived on time
Product arrived on time. Easy to assemble. Child used the seat safely and although it got a bit grubby it
Was easy to hand wash and came up like new.
16 August 2026
Reply from Deryan
Thank you so much for sharing your positive feedback, Penny! We are delighted to hear that you and your child are enjoying the seat. If you have a moment, we would truly appreciate it if you could leave us a review at https://www.trustpilot.com/evaluate/deryan.com!
Trampoline was Incomplete and bad…
Trampoline was Incomplete and bad communication and no service afterwards.
But a small discount.
18 August 2026
Reply from Deryan
Thank you for sharing your feedback, and I am sincerely sorry to hear about your disappointing experience with your order and our service.
I have registered your complaint, and a colleague will contact you shortly to follow up on this.
Fine
It was a good product
Edit: I didn't mean to give 4 stars. I don't know what happened there. It's absolutely 5 stars. Cheers
21 September 2026
Reply from Deryan
Thank you so much for your kind feedback, we are thrilled to hear you are happy with the product! Please feel free to reach out if you ever need any assistance in the future.
great products
22 September 2026
Reply from Deryan
Thank you so much for your kind words! If there is anything else we can help you with, please feel free to reach out.
Delivery was fast
Delivery was fast, packaging was good and the pieces were easy to put togheter. Only thing I am not sure about it's the safety pin, which according to the instruction book should be more then one as it reads 'safety pins' but I received only one. The trampoline looks sturdy and safe whatsoever.
17 August 2026
Reply from Deryan
Hi Judith,
Thank you for reaching out to us! We are happy to hear that delivery was fast and the assembly went smoothly.
To help you with the safety pin and arrange a replacement if needed, could you please provide us with the following information?
* Your shipping address
* Photo verification of the parts received and the manual
Once we have received these details, we will gladly assist you further!
We get it delivered with damage on the…
We get it delivered with damage on the front thing where thé wheel goes in
18 August 2026
Reply from Deryan
I am very sorry to hear that your item arrived with damage to the front wheel mount! We would love to help resolve this for you as quickly as possible.
Could you please reply to this message with a few clear photos showing the damage to the item, as well as photos of the outer box and shipping label?
Once we receive these pictures, we will immediately look into the best solution for you.
My parcel said it arrived which it…
My parcel said it arrived which it never did I tried contact over a month no help or reply for a refund I had to buy another one for my baby out of my own money thag I barely have disgraceful customer service
17 August 2026
Reply from Deryan
Hello Oliwia,
We sincerely apologize for the long delay in getting back to you and for the frustration this situation has caused.
According to the tracking information, parcel 05123001976296 was marked as delivered on August 21 to:
Cluain Ard 2
V95XR65 Clarecastle
Ireland
Please note that 8235012817234 is your order/reference number, not the tracking number.
We have attached the proof of delivery and NOV form to this email. Please complete the NOV form carefully and enter the correct tracking number 05123001976296.
Once we receive the completed form, we can start a formal investigation with the courier to determine what happened to the parcel.
We understand that you have requested a refund. However, once the courier investigation is completed, we can also offer a replacement shipment if you would prefer this instead. Please let us know your preference.
We’re very sorry again for the inconvenience and the time this has taken.
Reply from Deryan
Thank you so much for your kind feedback! We are thrilled to hear that you are happy with our products. Please let us know if we can help you with anything else.
A fast delivery and a very good product.
21 September 2026
Reply from Deryan
Thank you so much for your kind feedback! We are thrilled to hear you are happy with your order. If you have a moment, we would really appreciate it if you could leave a review on Trustpilot: https://www.trustpilot.com/evaluate/deryan.com.
Reply from Deryan
Thank you so much for your kind words, we are delighted to hear that your order arrived on time and that you love the quality! If you have a moment, we would greatly appreciate it if you could leave a review on Trustpilot: https://www.trustpilot.com/evaluate/deryan.com.
Take weeks for customer service to…
Take weeks for customer service to reply and they have a policy to provide a 5 euros voucher if you make a review. Turns out it is only if you make a positive one…
19 August 2026
Very uncomfortable
Very uncomfortable. My child sometimes sits crooked inside, and apparently you need a driving license just to be able to drive it. The brakes activate by themselves every 10 meters. If I could, I would return it and ask for a full refund. I’m very disappointed with this product.
18 August 2026
Very very good cycle,,it’s really omg…
17 August 2026
You only delivered one of the 2…
You only delivered one of the 2 products I ordered and have spammed me with emails since. The one mosquito proof tent I did get after about a month of waiting, only lasted 2 days before my kid managed to snap one of the poles accidentally.
I ordered from you because you said it would be with me in a few days
18 August 2026
Super fast delivery
Super fast delivery, good communication throughout.
And of course - the product is just amazing. Its lightweight, easy to push and folds down so compact
17 August 2026
The stroller is fantastic in terms of…
The stroller is fantastic in terms of appearance, weight, and folding mechanism. The push handle of the travel buggy could be longer because, due to its small size, you sometimes accidentally hit the brake while walking. We ordered the buggy because it stated a delivery time of 1-2 days. It arrived too late.
18 August 2026
Reply from Deryan
Hello,
Thank you so much for your fantastic review! We're delighted that you're happy with the product, its value for money, and the quick and easy assembly. It's also great to know that you appreciated the shipping notifications and that everything arrived safely.
Since you left us a 5-star review on Trustpilot, could you please send us a screenshot of your review so we can process your €5 cashback?
You can leave or view your review here:
https://www.trustpilot.com/evaluate/deryan.com
Once we receive the screenshot, we'll be happy to process your €5 cashback. Thanks again for your support and recommendation!
Terrible servive and communication
Terrible servive and communication. Delivery took a ling time without any communication possible.
18 August 2026
Reply from Deryan
Hello,
We sincerely apologize for the poor experience you had with our service, especially the long delivery time and lack of clear communication.
We understand how frustrating it is to wait for an order without receiving timely updates. Your feedback is important to us, and we will make sure it is shared internally so we can improve both our delivery communication and customer service.
Once again, we apologize for the inconvenience caused.
Kind regards,
DERYAN Customer Service
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