Derma Muse Reviews 225

Reply from Derma Muse

Mar 29, 2026

Hello Rachel, thank you for sharing your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We're genuinely sorry to hear that the product did not work as advertised and that blending left you with white, dry-looking skin instead of the natural finish you expected. We completely understand your disappointment.

Regarding our money-back guarantee:
Yes, we absolutely have a 30-day money-back guarantee. If the product does not meet your expectations, you are entitled to a full refund. The result you described—white, dry, chalky finish—is not how our foundation is supposed to perform, and you should not have to keep a product that is of no use to you.

We apologize that you are still waiting to hear back from our team. Please email us directly at support@dermamuse.co with your order details and reference this Trustpilot review. We will prioritize your case and ensure your refund is processed promptly.

We appreciate you giving our product a try and apologize again for the disappointing experience.

Reply from Derma Muse

Mar 27, 2026

Hello Kerry, thank you for sharing your honest feedback. We're sorry to hear that your experience with the Derma Muse™ Korean Color-Changing Foundation Stick has been so disappointing, from the delayed shipping to the product not performing as shown in our social media videos.

Regarding the product:
The foundation is designed to adapt to your skin tone upon blending. When it remains white and leaves a ghost-like finish, this indicates it is not working as intended, and we understand your frustration—especially when the videos you saw promised a different result.

Regarding your refund:
We want to clarify our policy. Our 30-day money-back guarantee promises a full refund if the product does not meet your expectations. The offer of a partial refund while keeping the product is not our standard practice, and we apologize if this was presented to you as your only option. You are entitled to a full refund under our guarantee.

Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. We will personally ensure that your full refund is processed promptly. You should not have to accept a partial refund for a product that did not work as advertised.

We appreciate you giving our product a try and apologize again for the frustration this has caused.

Reply from Derma Muse

Updated Apr 3, 2026

Hello Tracy, thank you for sharing your experience. We're genuinely sorry to hear that the Derma Muse™ Korean Color-Changing Foundation Stick did not perform as advertised, despite your efforts to follow the application advice provided. We also sincerely apologize for the delays in our responses and the frustration this has caused you.

We understand that you have sent photos and been following up repeatedly, and you still have not received a resolution. This is not the level of service we strive to provide, and we take your feedback seriously.

Please email us once more at support@dermamuse.co with your order details and reference this Trustpilot review. We will flag your case for immediate attention and ensure that your refund request is processed promptly under our 30-day guarantee. You should not have to chase daily for an update, and we want to make this right for you.

We appreciate your patience and apologize again for the frustration this has caused.

-- we have already contacted you. please reply to our email. thank you!
-- WE HAVE ALREADY PROCESSED YOUR REFUND, PLEASE CHECK YOUR EMAIL. THANK YOU!

Reply from Derma Muse

Published Mar 27, 2026

Hello Ildi, thank you for sharing your experience. We're glad to hear that your payment method helped you avoid a situation you weren't comfortable with, and we appreciate you bringing this to our attention.

Regarding the recurring payment:
When adding products to your cart, there is a checkbox for "Monthly Refills" that appears at checkout. This option is how customers can enroll in our subscription program if they wish to receive regular shipments. If this box is checked—either intentionally or accidentally—the checkout will reflect a recurring payment structure. We understand that this can be confusing, and we apologize if it was not clear during your checkout process.

We want to be transparent that customers who do not wish to enroll in Monthly Refills can simply uncheck this box before completing their purchase. That said, we hear your feedback, and we will review our checkout flow to ensure the subscription option is as clear and prominent as possible.

While we're sorry to hear you've decided not to purchase from us, we respect your choice and appreciate you taking the time to leave this feedback. It helps us improve the experience for future customers.

If you ever have questions or would like to give our product a try with a one-time purchase, our customer service team at support@dermamuse.co is always happy to help.

Reply from Derma Muse

Mar 24, 2026

Hello Eva, thank you for taking the time to share such a detailed account of your experience. We are genuinely concerned by what you’ve described, and we want to address each of your points transparently.

Regarding your order & shipping:
According to our system, order #58426 was placed on February 18 and has been marked as "In Transit" with a last update showing it processed through a sorting facility. We understand your frustration that the tracking links provided did not work—this is not the experience we want for our customers, and we will investigate why this occurred.

Regarding the subscription:
When adding products to your cart, there is a checkbox for "Save 20% for Automatic Refills - Zero commitment, Cancel Anytime" that can be selected. We want to be transparent that this option is presented at checkout, but we understand how it could be overlooked. We apologize for any confusion this caused and are glad to hear you were able to cancel it.

Regarding the unsolicited Amazon package:
We want to be very clear: Derma Muse does not send unsolicited packages, nor do we engage in any practice of sending random items to generate reviews. We take this allegation extremely seriously. The package you received from Amazon with a Nivea balm did not come from us, and we have no connection to that shipment. If this was part of a "brushing" scam (where third parties send cheap items to create fake reviews), it is something we condemn, but it is not something we are involved in.

Regarding reviews from other customers:
We do not create fake reviews, and we have no control over when other customers choose to leave feedback. We understand your suspicion given the timing, but we want to assure you that all of our reviews come from real customers.

We would like to help resolve your situation. Please email us directly at support@dermamuse.co with your order details, and our team will prioritize your case—whether that means helping you track your order or processing a full refund under our guarantee.

Reply from Derma Muse

Mar 16, 2026

Hello Carrie, thank you for sharing your experience. We're deeply concerned to read your review and sincerely apologize that your experience with the Derma Muse™ Korean Color-Changing Foundation Stick has been so disappointing from start to finish.

We take your feedback seriously, particularly regarding: The product remaining white and chalky instead of adapting to your skin tone. Difficulty finding how to cancel auto-shipments and extended shipping times

This is not the experience we want for any customer. Our foundation is designed with Adaptive Pigment Technology that should blend seamlessly into your natural skin tone, and auto-ship cancellations should be clearly accessible. The fact that you had to remove your payment method to stop charges is unacceptable.

We would like to investigate your account and order immediately. Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our team will prioritize your case and ensure your auto-ship is cancelled properly while addressing your concerns about the product.

Reply from Derma Muse

Mar 15, 2026

Hello Zhava, thank you for bringing this to our attention. We are extremely concerned to read that you were charged three times for an order placed in January and still have not received your Derma Muse™ Korean Color-Changing Foundation Stick.

This is absolutely not the experience any customer should have, and we sincerely apologize for the frustration and distress this has caused. Being charged multiple times without receiving your order is unacceptable, and we understand completely why you would be concerned that this might be a scam.

Please email us immediately at support@dermamuse.co with your order details and reference this Trustpilot review. Our customer service team will prioritize your case and work urgently.

We take allegations of this nature very seriously and want to resolve this for you as quickly as possible.

Reply from Derma Muse

Mar 15, 2026

Hello Mendy, thank you for sharing your feedback about the Derma Muse™ Korean Color-Changing Foundation Stick. We're sorry to hear that the Natural shade is not adapting to your skin tone and leaving a ghost-like appearance, even after blending.

The color-changing technology in our foundation is designed to adjust to your unique skin tone within moments of application. When it remains white or ashy, this can sometimes happen if:

1. The product isn't given enough time to warm up and activate on the skin

2. It's applied too thickly in one area rather than built up in thin layers

3. The shade range may not be the right match for your specific undertones

The Natural shade is formulated for medium skin with warm undertones. If you have cool undertones or very fair skin, this could explain why it's not adapting properly.

We'd like to help find the right solution for you. Please email us at support@dermamuse.co with your order details, and our team will personally assist you with next steps—whether that's troubleshooting application or discussing return options under our 30-day guarantee.

Reply from Derma Muse

Mar 15, 2026

Hello Jenny, thank you for sharing such detailed feedback about your experience with the Derma Muse™ Korean Color-Changing Foundation Stick. We're genuinely concerned to read about the multiple issues you encountered, from shipping delays to product performance and customer service challenges.

This is not the experience we want any customer to have, and we sincerely apologize for the frustration caused. The fact that your shades arrived unmarked, the product remained white instead of adapting, and our team failed to provide timely updates is unacceptable. We also want to clarify that any auto-subscription would be clearly disclosed at checkout, and customers can always cancel—though we understand your frustration with the timing.

Regarding your refund, our policy is clear: if the product doesn't meet expectations within 30 days, we offer a full refund—no questions asked. The situation you described, including having to negotiate and then receive less than agreed, does not reflect our commitment to customers.

We would like to investigate this matter thoroughly. Please email us at support@dermamuse.co with your order details and reference this Trustpilot review. Our customer service manager will personally review your case and ensure it's resolved properly.