derbyrunner.co.uk Reviews 13

Had some technical issues trying to buy from their website, however, i called them up, were very polite on the phone and they put a pair of Salomons i was after to the side. Called up the next day and they got it all sorted that day, shipped and arrived the following day. Fantastic service, highly recommend.

Ordered a pair of running shoes and they were delivered next day. Great online service and very competitively priced, especially if you are in a club with their club discount.

Although not a runner, I do a lot of walking and as I suffer with metatarsal pain require extremely comfortable cushioned trainers. Many thanks to Will for his expert advice and recommendation.

Great shop where I bought my first (of many) running shoes back in 2017.

Bought some trainers from their webshop and they sent me completely the wrong pair. They were quick enough to send out a return label but then seemed to lose interest and didn't bother to keep me updated about getting the correct pair sent. Got a bit shirty too, as if it was somehow my fault, and then just stopped replying to emails.

Delivery was two days after ordering and it wasn't over packaged. Would use again.

After many years of struggling with repeated calf injuries and thousands of pounds of physio all while thinking I was in suitable shoes after a gait analysis previously telling me I over pronated. I went for an assessment/fitting with Rob at The Derby Runner in Spring 2025. He listened to the problems I had, looked at current trainers, put me in neutral shoes on the treadmill and looked at the video. His opinion was I needed neutral trainers and recommended some options to test. Went home very happy with 2 pairs.

No problems since, I’ve upped my mileage and pace, can now enter events and can (nearly) keep up with my wife who’s a proper runner!

Thank you Molly for your excellent service you offered me today.
Thank you “Derby Runner” for providing all this variety and wide range of products which made it possible, with the help of Molly’s patience, to find the most suitable one for me.
Best wishes
Magdy

Absolutely love this place! I can't rate it highly enough!
Had my gait analysis done on medical recommendation due to a dodgy knee and Rob was amazing! He explained the slow motion video to me so I now understand my running style.
After my telling off (in the nicest possible way) for running in my son's old trainers I bought my new trainers and have just used them for the first time and smashed a new PB at ParkRun 💪🏼
Thankyou Derby Runner ❤️

I've used Derby Runner for years and always been happy. I probably should have left a review years ago, but was prompted to do it by my Mum today, who also always uses Derby Runner for her trainers. I took her over for some new running shoes. She's 71 and has really lost her confidence since having a twist which resulted in an injury a couple of months ago. Rob was really helpful talking through how that was affecting what shoes she was finding comfortable, and making suggestions for something that may work better for her.

Meanwhile I tried on every pair of racing shoes in the shop which I will buy at some point, but had no intention of getting today, and the other assistant working was hugely patient while I did it. Thank you!

(Yes, I will get them from you as usual).

Great experience. Easy website and incredibly speedy delivery. Thank so much!

Excellent customer service, couldnt be more helpful. Very patient and happy to spend time helping get the right product.

Easy to order and received quickly.