Deposit Protection Service Reviews 

A special thanks to Tracey K for her kind and helpful assistance earlier today. She was very helpful, knowledgeable and attentive to our concerns. Thank you so much for everything. Dr. Singh

The customer service advisor was very helpful and polite and took time to listen to my query and sorted it with professional and clear advice.Many thanks.

All went nice and smooth with everything, thank you very much.

what a lovely lady who helped me no end when I was having difficulty logging in
so patient and professional, thank you, Michelle

Spoke to Sharon this morning who provided me with ALL the information that I needed.
She was knowledgeable, patient and friendly.
Excellent Customers Service, I cannot fault her...

Great service

Friendly helpful adviser Sharon who guided me through process to activate an aged DPS account to obtain my deposit. Whole process was simple and easy and she was incredibly helpful

DPS representative Becky very helpful, polite, patient, professional demonstratibg incredible knowledge. Many thanks to Becky for her excellent customer service.

Had a dispute with my landlord/agent over a “dirty” oven and a scratched windowsill. I provided evidence, including a video taken on move-in day showing the oven in the same condition as at check-out. Because the file was too large, I had to upload it to YouTube, which removed the date metadata.

The oven was clean but old, and the windowsill had scratches (not dirt). I didn’t note these in the inventory at the time, and since there were no photos or mentions of them, my evidence was basically ignored. The windowsill wasn’t listed at all, so it was treated as if it was in perfect condition.

Even though I submitted more evidence than the landlord, they still awarded 60% of the disputed amount to them.

This raises a concern: is it really the tenant’s responsibility to document every single imperfection in a property? In an old home, some level of wear and tear is expected. However, it seems tenants are expected to identify and record every scratch or mark in detail, or risk being held liable later.

Seems like some landlords/agents take advantage of weak inventories, knowing deposit schemes often favour them if tenants haven’t documented everything.

Their website is a problem- regularly can't access it. Life's too short for poor tech.

Easy to use

Easy to use and straightforward instructions to guide you through the system.

I got my deposit on tiem after my lease ended.

Very effective. No unnecessary problems

Surprisingly easy and straightforward to apply. All information was given in the guide to follow and explaination on the process.

The process was very simple and my deposit was returned quickly. There was an option to take the interest earnt on the deposit or give it to charity, which was good.

It was easy access
easy instructions to follow

The estate agents set this up for us ,straightforward and after we terminated our rental it was easy and straight forward ,and very quick to return what was owed to us .

The person who attended to my query was very helpful.

I called the DPS and the attendant that served me was very helpful, in that she gave precise answers to my questions, She helped me resolve the matter of having my deposit returned to me and i very appreciative about that situation kudos to her.

Having never used DPS before I found that my request was dealt with very professionally and that my deposit was quickly returned to me with interest incurred.
Many thanks.
Delboy.