It's a truly unique experience. A well oiled machine. After reception, a trip upstairs to the waiting area to be met with a team member and a pad to check details etc. Next an examinatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A truly professional & modern set up, as soon as you walk into the building your met with the reception ladies who will keep you up to date with on the day timings. I'm really happy with the level of... See more
Company replied
Just finished my final check up after having implants and couple of crowns. I can smile now with no embarrassment and have received multiple compliments about my new teeth.
Company replied
Amazing efficient...friendly..extremely clean practice...the service is amazing here...it starts at the reception and continues right through the practice..i would recommend anyone who is serious and... See more
Company replied
Company details
Written by the company
Our mission at Dentaprime UK is to make high-quality dental implant solutions affordable for anyone in the UK! Our state-of-the-art dental clinic situated in Stratford, London. We offer affordable first-class dental implant treatment at the heart of the UK. You no longer need to travel to Hungary, Poland or Turkey to get a dazzling smile that will not cost an arm and a leg. What you get by choosing Dentaprime: - If the bone density allows it you get fixed teeth over implants within 24 hrs; - Fixed teeth in your mouth, not in a glass - no more wobbly dentures; - Smile again with confidence - Eat your favourite foods without pain - Save up to 70% of your dental treatment compared to other private UK dentists; - Treatment in London, UK - no need to travel abroad anymore.
Contact info
1 Cooperage Yard, London, E15 2QR, London, United Kingdom
- 0203 868 9195
- london@dentaprime.com
- dentaprime.co.uk
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dental implants
Very friendly and helpful staff. The Doctors/dentists carrying out the work provided clear explanations of what they were going to do and provided excellent treatment. Every effort was taken to ensure having the implants placed and other work carried out was painless and as pleasant an experience as possible.
26 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for your wonderful feedback. We’re delighted to hear that you found our team friendly and helpful, and that the doctors and dentists explained everything clearly throughout your treatment.
It’s especially pleasing to know that your implant treatment was as painless and comfortable as possible, and that you had such a positive experience with us.
Kind regards,
The Dentaprime UK Team
CONFLICTED!
The service was great, the staff inside were amazing but appointments were quite messed about, after travelling for 5 hours to London they without telling you until you arrived it had changed and then not allowing you into the building!
Also payment was aggressive, demanding it quickly, I was contacted for payment before even leaving London after appointments and getting refunds are IMPOSSIBLE!!. I paid for 3 teeth cleans but only had 1 done as not needed. I've been chasing my refund since February and getting nothing but delays and told only 1 person can help me and he's not available! 1 person in a company this size!!!!!
My dentist was AMAZING he was gentle, kind, caring and puts the rest of the company to shame to be honest. He and the nurses were amazing. But the call centre staff and payment department are impossible to deal with. Abrupt and rude. I will need to have Zirconia teeth in the future and am now very conflicted if I should use again.
I think the performance of the dentist and nurses does outweigh the bad experience with payments & appointments but still very off putting to use again. I won't be using again if I don't get my refunds soon!!!!
3 April 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for sharing your detailed feedback, Melissa. We are very sorry to hear about the frustration and disappointment caused by the issues with your appointments and refund.
We sincerely apologise for the delays and for the way this experience has made you feel. We have emailed you regarding your refund and to help move this forward. You are also welcome to contact us directly at wecare.uk@dentaprime.com
if you would like to discuss this further with us.
We do appreciate your kind words about your dentist and the nursing team, and we are glad that they made such a positive impression during your treatment.
Kind regards,
The Dentaprime UK Team
Aggressive Upselling
Called to make enquiries regarding extraction of a cracked tooth to be replaced with an implant and crown. Unfortunately there was aggressive upsell to replace a couple of teeth on the other side that have been missing for approx 15 years and don't cause any problems and their representative also told me.it is thir policy not to remove a healthy tooth. I don't think a cracked tooth is a healthy tooth?
30 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Greetings Faith, thank you very much for your honest feedback. We would like to take the opportunity to clarify the situation.
When teeth are missing for a prolonged period of time, the jawbone in that area can begin to deteriorate through a natural process called bone resorption. This happens because the jawbone is no longer being stimulated by the missing teeth.
Over time, this can also affect the surrounding area and the adjacent teeth, potentially weakening their support. Our main focus is always on preserving natural teeth and protecting the jawbone wherever possible, which is why our colleagues discussed treatment options based on medical considerations.
We are sorry if this came across as aggressive or unclear during your enquiry. Please note that any quotation provided initially is only an estimate. The final price and all recommended procedures would always be fully outlined in your unique treatment plan after a full clinical assessment.
We hope this helps to clarify the reasoning behind the recommendation.
Kind regards,
The Dentaprime UK Team
Good helpful staff everything as…
Good helpful staff everything as expected
2 April 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for your kind feedback, Michael. We’re pleased to hear that you found our staff helpful and that everything met your expectations.
Kind regards,
The Dentaprime UK Team
Polite friendly and helpful!
2 April 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for your lovely review, Derek. We’re delighted you found our team polite, friendly, and helpful.
Kind regards,
The Dentaprime UK Team
Just came back for my 6 monthly check…
Just came back for my 6 monthly check everything has gone smooth.
1 April 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for sharing your experience, Tony. We’re delighted to hear that your 6-monthly check-up went smoothly and that everything has gone well.
Kind regards,
The Dentaprime UK Team
The best customer service staff are…
The best customer service staff are very polite.
1 April 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for your kind feedback, Kamel! We’re very pleased to hear that you found our customer service team polite and supportive.
Kind regards,
The Dentaprime UK Team
Exception customer service!
31 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you for your kind feedback, Mark! We’re delighted you received exceptional customer service from our team.
Your support means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The Dentaprime UK Team
Dentaprime staff from my first…
Dentaprime staff from my first consultation to finals today has been excellent, friendly reassuring and professional. Individual shout outs to the wonderful Anna Gomez and James Hoare ⭐⭐
31 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you! It’s fantastic to hear that your journey from consultation to final treatment has been such a positive one. We’re especially pleased that Anna Gomez and James Hoare made such a great impression — we’ll be sure to pass on your shoutout!
Best regards,
The Dentaprime UK Team
A great experience
A great experience, all the staff are friendly and helpful. Treatment wasn’t even painful and went by smoothly. Deffo recommend to anyone else!
31 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you, Devon! We’re so pleased your experience was smooth and pain free, and that our team made you feel comfortable throughout.
Best regards,
The Dentaprime UK Team
I’ve just had all my teeth out and in…
I’ve just had all my teeth out and in plants put in they are brilliant and so friendly so far so good ❤️
31 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Penni,
It’s great to hear that everything has gone well so far and that you’ve felt supported by our friendly team. Wishing you all the best as you continue your treatment journey ❤️
Best regards,
The Dentaprime UK Team
Great
Great, friendly staff. Very professional service and no hesitation in recommending.
31 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Saqib,
We’re glad to hear you found the team friendly and the service professional. Your recommendation is truly appreciated.
Best regards,
The Dentaprime UK Team
Brilliant service after care etc
30 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Brian,
It’s great to hear that you’re pleased with the service and aftercare you received. We really appreciate you taking the time to share your experience.
Best regards,
The Dentaprime UK Team
I am writing this review because I…
I am writing this review because I contacted Dentaprime twice, two weeks ago, and not a single person has reached out to me. Four years ago, I had a full set of implants (top and bottom) placed. Recently, the top set has broken, and I am really struggling. I paid £18,000 for these implants, and the lack of urgency and support is absolutely ridiculous.
17 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Phil,
We’re really sorry to hear about the difficulties you’re experiencing and understand how distressing this must be.
We have reached out to you via email so we can look into your situation and support you further. Regular 6-month check-ups are an important part of maintaining implant health, and unfortunately issues like this can occur when these are not attended.
We would like to help you as best as we can, so please respond to our email or contact us at service.uk@dentaprime.com so we can assist you further.
Kind regards,
The Dentaprime UK Team
Dr Anna Gomez is very caring and polite…
Dr Anna Gomez is very caring and polite who I recommend her for best appraisal and promotion
27 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Thank you! It’s wonderful to hear such positive feedback about Dr Anna Gomez.
Best regards,
The Dentaprime UK Team
This company is taking the piss.
This company is taking the piss.
I've been in the middle of treatments since February 2025 and I'm still not done, mainly because these people don't know how to communicate. It's costing me close to £20k and the last year ruined my life because of this clinic!!
They get you in with false promises, the fail to reply to important questions, and when they do, each person you get to talk to says something different.
The last few months I've tried to get them to send me my whole file, so I could try and get it finished elsewhere, and now they can send it over in 30!!!! days.
I wish I'd never went to them in the first place! You never get the same person for a treatment, each person tells you something different, they make mistakes with prices for treatments, you either have to pay the full amount before they even touch you, or you can get a 50-50 plan. 50% of the full amount just to confirm the dates, and 50% before your first treatment! Make that make sense!
Shit company altogether, you're better off flying halfway around the world and get it done elsewhere!
5 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Shannon,
We’re sorry to hear how frustrated and disappointed you feel about your experience. This is certainly not the level of communication or care we aim to provide.
We take concerns like yours seriously and would like the opportunity to review your case in full and assist you further. Please contact us directly at service.uk@dentaprime.com
with your details so we can look into this for you.
Kind regards,
The Dentaprime UK Team
Everything is fine great service from…
Everything is fine great service from everyone!
27 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Colin,
We really appreciate you sharing your experience. It’s great to hear everything went smoothly and that the whole team delivered a great service.
Best regards,
The Dentaprime UK Team
As always brilliant experience
As always brilliant experience. I would recommend to anyone. Great service.
27 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Barry,
It’s fantastic to hear that your experience was brilliant once again. Thank you for your continued trust and recommendation.
Best regards,
The Dentaprime UK Team
Nice experience staff very Friendly and…
Nice experience staff very Friendly and helpful. Very clean facilities.
27 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Trevor,
We’re really glad you had a positive experience with us. It’s great to know the team were friendly and helpful throughout your visit.
Best regards,
The Dentaprime UK Team
Lovely staff that make you feel relaxed…
Lovely staff that make you feel relaxed as soon as you arrive state of art technology that gives you a wonderful outcome
27 March 2026
Unprompted review
Reply from Dentaprime UK Dental Implant Clinic
Hi Katie,
We’re so pleased to hear that you felt relaxed from the moment you arrived and that our facilities and approach made a difference to your experience.
Best regards,
The Dentaprime UK Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.