Dentalinsurance.com Reviews 

1,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 355 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for being exceptionally clear, making it very easy to search, navigate, and compare different insurance plans side by side. People also highlight the remarkable helpfulness, patience, and deep product knowledge of the support staff throughout the entire enrollment process. Some reviewers were not happy with the customer support experience, mentioning frustratingly long hold times, communication barriers, and conflicting information received from different agents. A few consumers additionally noted technical website difficulties and unexpected delays when attempting to complete and submit their applications online.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform for being simple,... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the enrollment... See more

Customer service

People report positive experiences with customer service, praising representatives for being patient, kind,... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are knowledgeable,... See more

Website

Clients share positive opinions on website, highlighting its ease of use and clear navigation. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really appreciated this service. It showed all the options available to me and I chose the one that was best. I was able to view plans I didn’t know existed. Easy to use, compare different services,... See more

Rated 5 out of 5 stars

I have been looking for a stand alone dental plan. All other sites would have long phone calls, and still not provide the list of plans. But this site is terrific, I spent 10 minutes and signed up.... See more

Rated 5 out of 5 stars

Phone agent was warm, witty and very helpful (I was having trouble with my internet so called the 800#.) She made sure I had the policy I had selected on-line and checked to make sure my on-line appli... See more

Rated 5 out of 5 stars

Fantastic, our Customer Service Tech Reuben was great. Very patient and explained everything in a way that was very easy to follow and understand. Everything we have experienced with this company has... See more


Company details

  1. Dental Clinic
  2. Pharmacy

Information provided by various external sources

We are one of the leading providers of dental insurance and discount plans. DentalInsurance.com was the first to enable individuals to both comparison-shop and apply for dental insurance and discount dental plans directly via the Internet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,398)

365 reviews in the last 12 months

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Rated 3 out of 5 stars

1ST PERSON NEEDS TO BE RETRAINED

THE 1ST PERSON I SPOKE TO TOLD ME THEY DID NOT HAVE A PLAN 245. I SAID IT WAS ON YOUR WEB SITE. I WAS NOT GOING TO ARGUE SO I HAD HER SWITCH ME TO SOMEONE ELSE. HIS NAME WAS I BELIEVE WAS CASEY? HE TOOK GOOD CARE OF ME. HE SAID WE DO HAVE A 245 PLAN.

6 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. Thanks for your persistence on this. Glad you were able to get the plan you were interested in. I'm going to reach out to the Representatives you chatted with and see where things went off the rails a bit. Please feel free to reach out if you have any other questions, or if additional issues pop up. Thank you for trusting us with your business, and please have a good day.

Rated 5 out of 5 stars

Jose was friendly and extremely…

Jose was friendly and extremely knowledgeable. I called because I had an abundant amount of questions that I needed to ask an actual person. He was patient and very detail oriented. I felt very comfortable signing up after his easy to follow, yet precise and thourough explanation of my policy. In my line of work, there is a multitude of independent contractors that need to aquire their own personal insurance policies and I am going to recommend Guardian to each and every one of them! Thank you for making a seemingly stressful process easy and comforting.

4 May 2026
Rated 3 out of 5 stars

Cumbersome , unfair processs!

I called a week ago to inform America’s that my husband had passed away. I told them I wanted to cancel his part of our dental plan, but keep me on the plan. They asked me to send a death serificate which I did, but they never said anything about my plan being terminated as well. I received a letter from America’s on Saturday 5/2/26 saying that my plan had been terminated as well! I had to call today and learned that I needed to sign up for a plan for myself. They switched me to sales to do that, but he had no knowledge of my previous plan ,but told me I would have to go back to customer service to request credit for that plan being applied to my new plan. Very cumbersome and unfair way to treat along time customer!

4 May 2026
Dentalinsurance.com logo

Reply from Dentalinsurance.com

Hi. I'm so sorry for your loss and for the way this was handled. We are not the Carrier, Ameritas, but we are here to help you navigate this. If you are still needing assistance, or if you want to discuss how things went, please give us a call. Let the support team know what's going on and they can help solve any remaining issues. Please have a good day.

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