Better than new
My half-wrecked old bike was made better than new. The whole process – assessment, emails to and fro with me, ordering parts, doing the work – a day and a half. The technician took great pride in his work, and I’m very happy with it.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The Bike Project in Hemel Hempstead provides opportunities for DENS clients to learn bike maintenance skills and build their confidence in a supportive environment. Under the supervision of our Bike Project manager, our clients learn to refurbish bikes that have been donated to us, which we then sell to help fund the project. Each participant gets to keep a bike they have worked on. The Bike Project also offers bike repairs and a wide range of bike servicing options
1 Rossgate, HP1 3LG, Hemel Hempstead, United Kingdom
My half-wrecked old bike was made better than new. The whole process – assessment, emails to and fro with me, ordering parts, doing the work – a day and a half. The technician took great pride in his work, and I’m very happy with it.
Excellent service. Adam will always help out and give good advise.
Great place to get your bike serviced, tuned or built.
Great service, fast, great advice for my son very knowledgeable staff, will definitely be bringing my bikes here in the future
I've recently used DENS to convert my very ordinary Halfords hybrid bike to an eBike using a Swytch kit, and he was very helpful in sorting out a problem we had with one of the components delivered being faulty.
Suffice to say I now have a fully functioning eBike that makes cycling a lot easier in the rather hilly area of Hertfordshire l live in.
This place is brilliant. Took in my old road bike I hadn't ridden in 10 years in for a service. It was in a bit of a state having sat in a garage for a decade. Brilliant service at DENS, first giving me a no pressure assessment and quotes with different options, and then in the brilliant service they've done. Picked up my bike today and I love it!
Booked in a 2nd bike for a main service - Promptly dealt with, bike taken in and assessed, had feedback with suggestions later in the afternoon via an app (impressed with that!), then parts were ordered and fully completed within a few days. Will be using DENS Bike Project again
I had a great experience with the DENS Bike Project. Adam, the technician, was quick to provide a quote with various options to suit different budgets. He was very accommodating and completed the work efficiently. The bike looked like new again and performed exceptionally well. Highly recommended!
Such a great service I needed my bike sorting asap as it’s my only mode of transport. The guy did a service on it and I collected it later that day. He also cleaned the chain free of charge.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.