On holiday seeking emergency treatment for abcess. The last thing I wanted to do when phoning for help was speak to a robot! Eventually spoke to a lovely human who was super helpful and arranged an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely superb, thank you Nicky and James. I called with an emergency at 10:30pm. Not only were Denplan responsive but incredibly kind too. As promised by Nicky, a dentist called me back. As p... See more
Company replied
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 day... See more
Company replied
I just wanted to say a huge thank you to El Goldthorpe for how incredibly helpful she was. From the moment I spoke to El, she treated me with genuine empathy and understanding. She spoke to me... See more
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Company details
About Denplan
Written by the company
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteContact info
United Kingdom
- denplan.co.uk
4.2
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very caring and excellent service.
Very caring and excellent service.
23 February 2026
Unprompted review
Reply from Denplan
Hi Barbara,
Thank you for kindly taking the time to share your feedback. We're overjoyed to know how happy you are with our service.
Please don't hesitate to reach out to us should you have any queries or require any support, we always love helping our customers.
We really appreciate your positive review and kind words, your review was a joy to read.
Thanks again, and best wishes.
Charlene
Denplan.
I found the web page unhelpful and…
I found the web page unhelpful and difficult to navigate and when trying to contact people only got a machine which could not have been more unhelpful.
Fortunately when I got through to the help service (Kath) she could not have been more helpful. She addressed my issue speedily guiding me through the process. She could not have been more helpful and pleasant
12 March 2026
Unprompted review
Reply from Denplan
Hi Mr Harding,
Many thanks for sharing your feedback, we're sorry to learn that you did not find our website intuitive, and of your disappointment initially contacting us regarding this.
I would like to thank you for your kind words regarding the service you received from Kath, we're really pleased to know how happy you are with the support provided, and this has been shared.
All customer feedback is important to us; it helps us evaluate our products and services. We would love to learn more regarding your experience, if you would like us to look into this further for you or to provide any further information, please contact us on: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to look into your concerns please kindly include your full name, DOB and postcode.
Best wishes,
Charlene
Denplan
Dental Emergency in Zurich
Dental Emergency in Zurich. On return, contacted Denplan via telephone and explained situation. Was told costs were covered and directed to claim form. Process was simple and response within a couple of days with money to be sent to direct debit account within 10 days. Denplan make the whole process simple and phone conversations were helpful with the overall impression of a company looking to be as helpful as possible.
4 March 2026
Unprompted review
Reply from Denplan
Hi Thomas,
Thank you for kindly taking the time to share your feedback.
We're always delighted to hear when our customers are feeling satisfied with our service, and the efficiency of their reimbursement.
Thanks again for your positive review, it rally means a lot to us and was a joy to read.
Best wishes and take care,
Charlene
Denplan
When you need some work done and you…
When you need some work done and you may required denture/s or other expensive dental work, by having the costs spread over monthly payments,which include check up apportionments and hygienist which are included plus any work done you get a 10% discount. Instead of paying for work carried out or the need for dentures etc, paying monthly amount helps especially if you are unable to pay the whole cost/s at once.
8 March 2026
Unprompted review
Reply from Denplan
Hi Derek,
Thank you for kindly taking the time to share your wonderful feedback. We're thrilled to how pleased you are with your Dental Plan and how valuable this is to you, along with the peace of mind it brings.
Thanks again for your review, we really appreciate it.
Best Wishes,
Charlene
Denplan
Quickly processed claim
Quickly processed claim, easy to navigate Web page. Great value for money.
Definitely recommend.
5 March 2026
Unprompted review
Reply from Denplan
Hello Deb,
We aim to make claiming as seamless and quick as possible. So thank you for your great review, it's fantastic to know how pleased you are with our claims process and web page.
We hope you continue to utilise your plan and find it beneficial for a long time to come.
Many thanks,
Clare
Denplan
Absolutely amazing service from Denplan
We've had absolutely outstanding service from Denplan. My son is away from home at university and has needed emergency surgery for a wisdom tooth problem. Denplan have been wonderful in sorting everything out for us - from the initial emergency appointment, to the removal of the tooth. The claim has been settled so quickly and with no fuss.
2 March 2026
Unprompted review
Reply from Denplan
Hello Sally,
Thank you very much for taking the time to leave such a positive review of your experience with contacting our Emergency Helpline Team.
It’s wonderful for us to hear how satisfied you were with the support provided by the team. We pride ourselves on the high level of service our teams deliver, so it’s wonderful for us to read your feedback.
Thanks again and take care,
Clare
Denplan
Helped me super quick and managed to…
Helped me super quick and managed to provide a solution immediately. Impressed!
3 March 2026
Unprompted review
Reply from Denplan
Thank you, we really appreciate your five-star review and your kind feedback. Thank you for taking the time to share your experience, we aim to resolve customer queries at the first point of contact so we are very pleased to receive your review.
Thanks again,
Clare
Denplan
I telephoned Denplan to ask if I could…
I telephoned Denplan to ask if I could change the date my standing order payment was collected and was told no. There was no explanation as to why this simple facility wasn’t available. The customer services person was almost going out of his way to be unhelpful.
And, furthermore, just in case you don’t know, customers hate having to’interact’ with supposed AI whilst try to resolve a problem. Why can’t we just speak to a real person to begin with?!
23 February 2026
Unprompted review
Reply from Denplan
Hi Robert,
Thank you for taking the time to share your concerns and feedback.
We really appreciate all feedback we receive from our customers as it helps us to improve the products and services we offer.
We understand our voice assistant might not be the sort of thing everyone’s comfortable with, but for lots of our customers this can provide a quick answer or let them know where to find the information themselves without having to worry about waiting on hold.
We always love talking to our customers, and this hasn't changed, but we don't want to keep people waiting unnecessarily and our voice assistant helps us make sure our team are available for those more complicated queries and conversations that need our support. Please be assured we haven’t replaced our Contact team with our voice assistant, and our team remain available to help those customers who need it.
To enable us to fully address your concerns regarding your payment date, please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Clare
Denplan
Reply from Denplan
Hello Mrs Jackson,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service for a long time to come.
Best wishes,
Clare
Denplan
I have been a client of Denplan for 37 years and never regretted joining.
I have been a client of Denplan for 37 years and never regretted joining. I have been able to obtain an appointment at short notice and seen by a patient-friendly dentist.
20 February 2026
Unprompted review
Reply from Denplan
Hello Neville,
Thank you for taking the time to leave a positive review and for your longstanding custom. We're delighted to hear how satisfied you've been with the service provided by your Denplan dental practice over the years.
We'd love to pass your kind words onto the practice directly, in order for us to do so please may we ask that you contact us here with their details: https://www.denplan.co.uk/contact.
Thanks again,
Clare
Denplan
Everything
Everything. Unfortunately , their service does not even deserve a single star. No response to claims . Despite being given all the information, they use an excuse that they cannot find the dentist (not registered) or some other excuse. Regretful, will be cancelling the damn thing. Claim outstanding since September 2025.
It has been further number of attempts and calls. Submitted invoices , bank statements but same old response to submit and nice in a special way. Damn damn damn. This service that I have been paying for last 3 years and only one claim and this company dragging their feet as …….. I have been trying to call and endless bots just can not understand, cannot understand, with going no where . I am requesting to cancel and again literally stuck , cannot do anything . If a get a treatment , I pay and then on top , monthly I pay to this crap Den plan. Emails after emails and no action , how convenient it is for these big companies. Save your time and money if you can. Stay away from dem plan.
16 September 2025
Unprompted review
Reply from Denplan
Thank you for bringing your concerns to our attention.
In order for us to address your concerns, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Professional and helpful...thank you!
I want to thank Denplan for such an easy and fast reimbursement of funds for the emergency procedure that I received whilst on holiday in America.
Denplan (Kylie) were professional and helpful and I was surprised at how quickly the reimbursement was processed. Many thanks!
27 February 2026
Unprompted review
Reply from Denplan
Thank you, we are very grateful for you awarding us five stars.
We are always delighted to hear when our customers are feeling satisfied with our claiming process and the efficiency of their reimbursement, thank you for taking the time to leave us such a positive review.
We’re also delighted to hear how helpful you found Kylie to be, I can assure you your kind words will be passed to their Management Team.
Thanks again and take care,
Clare
Denplan
Not worth the effort
After spending ridiculous amount of time going back and forth from Denplan and my dental practice to get any money back, they then don't pay. I will be reconsidering this plan.
26 February 2026
Unprompted review
Reply from Denplan
Hello Debbie,
Thank you for bringing your concerns to our attention.
We are very sorry to hear how unhappy you are with the way your claim has been handled. In order for us to investigate this further for you, please may I ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
If you have contacted us already pleased be assured we will be in touch with you as soon as possible.
Thank you,
Clare
Denplan
Do not join!
Do not join. All is fine when you pay the monthly fee to them but the moment you make a claim they make you go back and forth trying to find any way not to pay out. Absolute waste of money and one of the worst dental plans I’ve come across who do not even have a clue how dentists operate these days in terms of appointments!!
26 February 2026
Unprompted review
Reply from Denplan
Hello Mrs Khan,
We are very sorry to hear how unhappy you are with the way your claim has been handled.
We do sometimes have to request additional documentation to support claims for audit and validation purposes. However, this process should be straightforward for both our customers and their treatment provider.
We would really like the opportunity to investigate this matter for you. To enable us to do so, please may I ask that you kindly contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Best wishes,
Clare
Denplan
Great service
Unfortunately my denture plate broke in half whilst I was in Spain. After a visit to the local dentist a new plate was made for me in less than a week and I made a claim through Denplan. The claiming is straightforward and I have already received confirmation that my claim has been successful. This plan also covers our dental treatments at home which are first class, so I have nothing but praise for them.
20 February 2026
Unprompted review
Reply from Denplan
Hello Sylvia,
Thank you for awarding us five stars, we are very grateful and hope you continue to be satisfied with our service and your Denplan dental practice for a long time to come.
Best wishes,
Clare
Denplan
Scot
My plan hasn't started yet, but the process of it being set up was very easy and the paperwork arrived quickly and was all correct. So far so god.
21 February 2026
Unprompted review
Reply from Denplan
Hello Alistair,
Thank you so much for your positive feedback of the joining process and for awarding us 5 stars, we really appreciate it.
Kind regards,
Clare
Denplan
Very poor service
Very poor service. It would appear the main aim is to administer payment. They do not ensure the dental practice is able to carry out work.
19 January 2026
Unprompted review
Reply from Denplan
Hello J. Douglas,
Thank you for bringing your concerns to our attention.
For our customers who have Denplan directly through their dentist, if they are dissatisfied with their registered practice and the service they have provided in any way, we recommend discussing their concerns with the dental practice directly.
If you put your concerns to them in writing they should respond to you within 14 days, and provide you with a copy of the practice’s in-house complaints procedure. This is because Denplan is a monthly budgeting scheme for which we act as an administrator, collecting your monthly payments and passing these to your registered dentist, whom your contract is with.
Saying this however, we would also like the opportunity to discuss your concerns and how Denplan works in more detail. Please may I ask that you contact our Customer Services Team on 0800 401 402. Our phone lines are open Monday to Friday 9am to 5pm. Alternatively, you can contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk. For security purposes, please include your date of birth and post code.
Kind regards,
Clare
Denplan
Denplan are very attentive to patients…
Denplan are very attentive to patients needs by supporting both the patient and the dentist.
18 February 2026
Unprompted review
Reply from Denplan
Hello Don,
Many thanks for leaving us a wonderful five star review, we really appreciate it.
Take care,
Clare
Denplan
Grateful for help with my toothache!
I was away from home with a dental
emergency and in a lot of pain, the Denplan representative was very kind, caring and very helpful, clearly explaining next steps.
Within around 1.5 hours an emergency appointment had been arranged at a brilliant dentist about 20 mins away & I was treated.
I’m awaiting my claim so can’t comment on that process but it was easy enough to submit the docs online.
13 February 2026
Unprompted review
Reply from Denplan
Hi Dol,
Thank you for kindly leaving a five-star review of your experience with contacting our Emergency Helpline Team.
We’re delighted to hear how helpful you found the team to be and that they were able to source an emergency appointment for you. We are very proud of our teams and the service they provide to our customers so it's lovely to receive your feedback.
We hope you are now out of pain and are feeling better.
Thanks again and take care,
Clare
Denplan
COMPLETELY UNHELPFUL
Due to aNatWest Bank error on my elderly sister’s account ,this company have sent a letter saying that her plan had been cancelled.However an earlier letter stated that the direct debit had been reinstated.
I called them on her behalf and asked if I could pay whatever is outstanding.The answer was NO! Even though I said that because of her ill health it might be difficult for her to call,they simply said that she would have to as they needed to go through the Plan in detail again.
My conversation was like watching an episode of Little Britain where the ‘advisor’ simply says “the computer says no!’
So what should I believe? Is the plan cancelled as letter stated or that the Plan has been reinstated in another letter.
Bureaucracy gone mad!
12 February 2026
Unprompted review
Reply from Denplan
Hello John,
Thank you for taking the time to share your concerns.
Regrettably, in order to reinstate any plan we are required to discuss the specific plan details with the policyholder. These requirements are in place to ensure they receive clear, accurate information about the policy coverage to ensure they make an informed decision. As I’m sure you can appreciate we are required to do this to ensure we are compliant with regulatory guidelines.
Saying this however, we do have a couple of options available to you and your sister, in order for us to discuss these in more detail please may we ask that you contact our Customer Relations team directly at DenplanCustomer.Relations@simplyhealth.co.uk.
Kind regards,
Clare
Denplan
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