Dennis Reviews 178

Terrible customer service 2 years in a row . Last year a repeated failure to get the renewal date right despite repeated communication both orally and in writing and then sending three copies of the magazine rather than 1 despite repeatedly being informed .What a waste of their money.

Over the last month I have received repeated requests to renew - I have responded by sending in the renewal form with payment details but still the requests keep on coming . I am now getting repeat requests to contact their hotline ( sounds like the staff are in the Philippines or India) because of “payment difficulties” in collecting the subscription on my Amex card . . On the call the handler was then unable to take payment on either my Amex OR Visa cards and said “someone would phone me back next week” . They said that I could instead “ have a new subscription rather than a renewal” where the payment could be taken immediately . I declined given that this sounded illogical and suspicious and given also the problems last year in setting up the subscription .

The magazine is good but the business is obviously badly run - and not just one off issues based on my experience of 2 bad experiences a year apart .

After all what could be more important than ensuring that loyal customers can renew and pay you ? From a customer standpoint it looks though the back office has been offshored without adequate management and controls

Looks like the only way I'm going to be able to read The Week magazine is on their Facebook page 🤣🤣🤣🤣.
I am already missing 3 issues this month although they've put the subscription price up!!!!!
On their page on Google it says contact us if missing magazines.
I've already sent 4 emails. What's the point if no-one replies and sorts your problems out.
It's pretty worthless having a magazine with the week's news late or not at all.
Have been a loyal customer for years. Afraid I'm not very impressed at the moment 😕

The customer service is the worst. The subscription service is the worst. The magazine is great if you can get them to actually send it to you.

I have been a subscriber for over ten years. Every single year when my mother renews this for me as a gift, there is a problem. This year I started receiving two copies of the same magazine each week. When I reported this, they cancelled the entire subscription, refunded my mother when we hadn't asked for one, and now I don't get any copies at all. I have emailed the customer service four times! But they don't even bother to respond.

They do not deserve your business.

After being a subscriber for about 4 or 5 years, Computer Active stopped arriving. I could not access my digital copies that I have PAID for. I have tried both email and telephone to try and get some answers - absolutely useless!!!!! I was told that my subscription payments bounces (what rubbish, after what I went through to provide a change of bank details) and I was told I cannot access my digital copies (that I have PAID FOR) because my subscription has been cancelled (not by me). It seems I need to contact someone to assist me in terms of the Consumer Protection Act.

Absolutely useless. They haven't sent me the last three PCPro's and have lost my subscription!

Contacting by email is tortuous and useless. Contacting by phone is even worse. How does this company survive?

I was at Dennis in Palm beach lake and amber give us the best!!!

Cancelled my digital subscription to ComputerActive Magazine in August now expected to pay £2.39 to view all the editions (over three years worth) that i have already paid for. What a joke. Raised a complaint on 26/8/22 but not interested in resolving the issue. Tried phoning them but call diverted to India so no joy there. Avoid this company like the plague.

I subscribed to the week junior for my son after his teacher recommended it and it has been awful!! We very rarely get a magazine on time, several haven’t shown up at all and so it’s useless as it’s meant to be current news?! They have offered to send a replacement but who reads news to weeks later? Would not recommend to anyone. Awful experience.

Very difficult to cancel the subscription. Saw the ad and signed up for the free trial. Never received my customer number and when I contacted them via email, they said they couldn’t find my subscription. Obviously, something was wrong as I’ve just received the magazine. After that experience I was no longer interested. I’ve been trying to cancel for a week and so far 3 emails have been sent and I still have my subscription. This should give you an idea of how incompetent their system is.

Still no money back and waiting theses are crooks !! Don’t use !!!!If I could give 0 I would!!! The week junior!!!
They take your money after stopping the magazine !! They are not based in the U.K. and the customer service should not be called this a total insult to the the customer ! I cancelled the magazine in March and still they take money and Yiu email in to just be woken up at 2 am to say ‘we dealing with enquiry!’ What enquiry I keep complaint and get no where . You try calling number in magazine and it invalid! I then goggled for the number and called and I have emailed and still my torture goes on with this company that is defiantly not in the U.K. The magazine has gone down hill and the price up hence I don’t want this as my daughter stopped looking at it last year .
Don’t waste your money or time buying this magazine or you too will be going through this! Moreover they send you an ‘how pleased you are with service’ at the end of an email which has always passed it’s time limit to answer !!! I want my money back . I take you to court as it is theft as I have cancelled as it is clear you are prolonging my agony with your magazine that is just pure adverts and never arrived on time and ripped or wet so pages all stuck when did finally arrive.
Avoid this magazine at all costs as it will cost you

In the process of attempting to cancel. I swear I've emailed at least three times but cannot get anywhere - it's such a waste as unfortunately my child just doesn't enjoy reading this and it is going straight in the bin.
UPDATE - the company are now saying I emailed the cancellation request to a 'non-reply' email address. Yet there's no warning on the email that this is the case, and there is no bounce back from the address so it is a working account just that no one is monitoring it. Given that you can't cancel yourself and you have to contact them to do this, the onus should be on them to properly monitor and maintain their inboxes. I am pretty disgusted at what is sharp practice, milking families in these hard times.

Two years in a row my alleged online renewal code did not work. The code is only sent if you ignore the many letters they send trying to cajole you into signing up to a direct debit renewal and which only offer direct debit renewals. Enter the code and it fails, directing you to call, no doubt to push the direct debit again.

Absolutely appalling company. I had issues a few years ago with them setting up unauthorised direct debits on my bank account and taking money from me - to the point that I had to open a new account...and once again today i looked at my old bank account and lo and behold they had set up another fraudulent direct debit. I immediately cancelled it and emailed them to tell them to f#@$ off. No reply. This is fraud, i have never heard of the company, i have never supplied them with my bank account details so where have they got them from? I will be contacting the financial ombudsman and seeing what action can be carried out. Disgrace.

This is no reflection on the This Week Junior magazine itself which has yet to arrive but on the misleading "Try 6 issues for free" marketing tack that apparently isn't true. I signed up like many of you to receive 6 free issues and then an automatically renewed subscription for 13 issues/£31.99 (that I could cancel at any time) only to be told that I would be billed immediately. Now, unless I've totally lost my marbles, 6 free issues plus the option of paying for a further 13 isn't the same as 19 (13+6 free) issues for £31.99 - at the very best this is woefully inaccurate advertising. I have since cancelled but I am not overly confident that I haven't been or won't be billed. Such a shame that the good work of the team behind a (no doubt) excellent magazine are let down by company policy regarding subscriptions, marketing and advertising. Up your game, people.

Wow I don't know what to say, pointless it seems looking at a few other reviews. Signed up didn't receive what I was expecting in post 1 out of 6 magazine, no notebook which was promised either. Won't hold my breath for them to get their act together.

If I could give a “no star” rating I would. A few months ago I realised the paper edition was not being delivered as part of my paper+digital . Reported this - they could not fund me on their subscription/address list despite having subscribed for years. Have them all the information they needed (standing order reference, payment date, subscriber number) and in the end asked to be changed to digital only sun and to be refunded for the non delivery of the magazine. They extended my subscription to take into account the non receipt of paper version.
Roll forward to December when I tried to access the last edition of the year and the app indicates “no current subscription” despite the subscription being valid and paid for. Reported to customer services who indicated “ We would like to confirm you that we are aware of this technical error of our app and our technical team is working on this to resolve the issue. We are aware that this matter has caused some inconvenience to some of our readers and would like to thank you for your patience. If we can be of any further assistance please do not hesitate to contact us”.
Still no information as to when they will resolve the issue and the end of year edition can’t be accessed.
How bad can customer service get? This is very bad. Makes me question if I should subscribe to the magazine given I subscribe to a national paper already- two major customer service issues in five months is not good.

This company rang me up asking me if I wanted a trial subscription of "The Week" as I have a subscription for "Moneyweek" I told them I did not want it as I did not want to set up a Direct Debit over the phone. A couple of weeks later I received an email saying "Welcome to The Week" and that a direct debit had been set up!!! They had used my existing bank details and set up a new direct debit without authorisation. I am absolutely disgusted at this. So I contacted them via an online chat on their own website and asked them what was going on, obviously they could not do anything about it until the next day. They were supposed to get back to me which of course they didn't so I rang them myself. I then got someone in customer service who could not get into the system to check, so when I asked to speak to a superior they cut me off!!

I obviously rang back rather furious and I am now considering reporting them to the financial ombusdsman for setting up an unauthorised direct debit and reporting them to my bank.

Sadly I have to ask people to please be careful of this company and they do not set up a direct debit without your knowledge from your account too.

Following my last review Denis Publishing responded with an email address promising to send us all the issues missed and sort out the issue

We emailed them nearly a month ago and never heard anything from them

Unbelievable bad service and lies

Joe

That is a completely different email address you gave me on 23rd November. You gave me joe_spain@dennis
We emailed that email on 27th November so which one is it?

Scam callers who call on behalf Dennis offering 6 free issues and then asking for card details and bank details. When denied, they start bullying on why we don't want to give card or bank details. Simply hang up.

How the hell have you got my bank details? I havent subscribed to anything. Lucky I checked my direct debits!