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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its warmth, comfort, and effectiveness in various weather conditions. Many appreciate the stylish design and practical features, such as ample pockets. The customer service is frequently described as exceptional, with reviewers noting quick, helpful, and personalized responses, especially regarding exchanges and returns. The delivery service is also highly rated for its speed and efficiency. However, some customers experienced issues with zippers, finding them difficult to use or prone to jamming. A few people also mentioned that the sizing could be inconsistent, leading to exchanges, and a small number of reviewers felt the product was not as windproof or water-repellent as expected, or that it was too heavy for certain uses.

What people talk about most

Product

People report positive experiences with product. Many customers praise the quality, warmth, and waterproof... See more

Quality

Customers consistently express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and quick... See more

Order

Reviewers highlight positive aspects of order. Customers praise the quick and easy process from placing an... See more

Based on these reviews

Rated 5 out of 5 stars

Game changer! I bought this for dog walking and it fits the bill perfectly. It’s warm, cosy and waterproof. There are also a ton of pockets. It’s practical but also looks a bit more stylish than th... See more

Rated 5 out of 5 stars

Absolutely love my DR coats. I bought a long one the first year in blue which is perfect for cold and rainy weather and then a gorgeous short copper one which is perfect if you’re using your car. They... See more

Rated 5 out of 5 stars

second coat ordered , one for me 1 year ago as long coat ( had a small but could have ordered XS ) , short coat for my husband for beach walking days, very quick service arrived the next day! the o... See more

Rated 5 out of 5 stars

It’s a great coat. Lovely & warm, waterproof, a good length, just the job for dog walking, standing around watching football games. I have one in blue, based on my experience & of the great prompt ser... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Delta Roam creates versatile wardrobe essentials designed to help everyone embrace the outdoors and enjoy the day—whatever the weather. Our D-Robe collection blends style, function, and sustainability to offer pieces that are both practical and timeless. With our minimalist lines, Delta Roam goes beyond robes to include knitwear, bags, and outdoor jackets—each crafted to discourage overconsumption and encourage mindful fashion choices. Our outdoor jackets come in five signature colours, featuring a weatherproof exterior, a plush fleece interior, and a contemporary oversized fit that’s both stylish and comfortable. We believe in making clothing that works harder for you: multi-functional, waterproof, seasonless, and effortlessly stylish. By maximising the utility of each piece, we empower our customers to roam freely, live consciously, and choose fashion that lasts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

972 reviews

5-star
4-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Needed to return the robe

Needed to return the robe. Return policy is very cumbersome and I cannot get a response for a replacement order. Very unhappy.

24 January 2026
Delta Roam logo

Reply from Delta Roam

Hi Linda,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.

We’ve reviewed your order and can confirm that your exchange has already been processed. An email with the next steps and confirmation details was sent to you—if you don’t see it in your inbox, please check your spam or promotions folder just in case.

If you’re having any trouble locating the email or need further assistance with your replacement order, please reply directly to the message or reach out to us at hello@deltaroam.com, and we’ll be happy to help right away.

Warm Wishes,
Team DR

Rated 5 out of 5 stars

Love my new jacket

Love my new jacket! I’ve been looking for a while and this one checks all the boxes for me! Warm, classic, hooded, roomy! Oh and extra interior pockets are a bonus!

24 January 2026
Rated 5 out of 5 stars

Perfect if you don’t want the over sized version’s

Their sizing chart in my opinion was bang on…due to the market being flooded with these style of coats..I found the Delta Roam design more suited to me..I’m 5’10” size wise 14/16 depending on style and quality. I ordered the medium and the fit is great..so warm and in my case the hood sits just right(not falling over your eyes)so all in all I personally made the right choice👍

23 January 2026
Rated 5 out of 5 stars

second coat ordered

second coat ordered , one for me 1 year ago as long coat ( had a small but could have ordered XS ) , short coat for my husband for beach walking days, very quick service arrived the next day!
the only negative I have is that the shorter coat could have been slightly longer in the body as a little short at the back for my husband

23 January 2026
Rated 5 out of 5 stars

Excellent

The coat itself is thoroughly excellent - well made and everything the description promised. When I found I had ordered a size too large, the return process was straight forward and the company actually took an interest in making sure the new coat was delivered promptly. Unusually good customer service - thank you!

23 January 2026
Rated 3 out of 5 stars

Defective zipper

I really love the warmth over all it’s a great purchase . I only gave it 3 stars because the zipper is difficult to fasten for the price of the coat . Not sure it’s defective or the design .

23 January 2026
Rated 5 out of 5 stars

Excellent service

Excellent product and really exceptional customer service. I ordered a size too large for me and the response was personal and quick for getting the items exchanged. Highly recommend.

16 January 2026
Rated 5 out of 5 stars

Love this coat!

Love the coat! I ordered two different sizes of the delta roam robe. I am 5’4 130 lbs and went with the xs. It is still pretty oversized but I think that’s the style of it. It’s super warm even on the coldest days in Minnesota. I have gotten so many compliments and even have friends who have ordered it after seeing and a friend bought the second one I ordered so I didn’t have to return it :)

22 January 2026
Rated 5 out of 5 stars

Best gift I’ve ever given her

I bought it for my daughter and she has gotten so many compliments and inquiries about it! I’m pretty sure she has influenced tons of people in Connecticut to purchase one! She lives in it at the rink and around town. Lives all the pockets 😍

22 January 2026

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